Head of Order to Cash

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally. We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours? Position Overview The Head of Order to Cash (OTC) is responsible for end‑to‑end ownership of Order to Cash operations across North America, including credit, billing, consumer and commercial collections, deductions, disputes, and cash application across all customer channels. This role has primary accountability for OTC performance, leading onshore and offshore teams to deliver consistent execution and high‑quality customer outcomes through robust governance, clearly defined SLAs, and KPI‑driven performance management.  The position focuses on standardization, efficiency, speed, and continuous improvement across the OTC lifecycle.  A key mandate is to drive automation and AI‑enabled transformation, defining and executing strategies to improve cash flow, scalability, and cost efficiency. The Head of OTC serves as a senior finance partner to executive leadership, providing monthly performance updates and insights while continuously optimizing day‑to‑day AR operations.