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The Head of Order to Cash (OTC) is responsible for end‑to‑end ownership of Order to Cash operations across North America, including credit, billing, consumer and commercial collections, deductions, disputes, and cash application across all customer channels. This role has primary accountability for OTC performance, leading onshore and offshore teams to deliver consistent execution and high‑quality customer outcomes through robust governance, clearly defined SLAs, and KPI‑driven performance management. The position focuses on standardization, efficiency, speed, and continuous improvement across the OTC lifecycle. A key mandate is to drive automation and AI‑enabled transformation, defining and executing strategies to improve cash flow, scalability, and cost efficiency. The Head of OTC serves as a senior finance partner to executive leadership, providing monthly performance updates and insights while continuously optimizing day‑to‑day AR operations.
Job Responsibility:
End-to-end ownership of Order to Cash operations across North America, including credit, billing, consumer and commercial collections, deductions, disputes, and cash application across all customer channels
Lead a hybrid delivery model, managing onshore teams, offshore service centers, and BPO provider
Design, standardize, and document core OTC processes across North America
Define and execute the OTC automation and digital transformation roadmap
Act as the primary OTC interface to executive leadership
Build and lead high-performing OTC teams across geographies
Requirements:
Bachelor's degree in Finance, Accounting, Business Administration, or related field
10+ years of progressive experience in Order to Cash / Finance Operations
5+ years of senior leadership experience managing shared services, offshore teams, and/or BPO providers
Demonstrated success driving standardization, automation, and transformation, including AI-enabled initiatives
Strong ERP experience (SAP preferred)
exposure to RPA, analytics, and AI tools
Solid understanding of internal controls, SOX, and audit requirements
What we offer:
Competitive compensation package including annual bonus
Generous benefits package including major medical expenses and life insurance