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Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally. We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?
Job Responsibility
Own and govern the end-to-end Order to Cash lifecycle for North America
Support month-end close activities, including AR reconciliations, reporting, and bad debt reserves
Ensure stable, predictable BAU performance across all OTC processes
Accountable for OTC outcomes including DSO, cash flow, billing accuracy, dispute cycle time, bad debt, and customer experience
Oversee order management handoffs and alignment across upstream and downstream partners
Lead a hybrid delivery model, managing onshore teams, offshore service centers, and BPO provider
Establish and maintain clear governance, SLAs, KPIs, and performance management routines
Hold internal teams and providers accountable for service delivery, compliance, and continuous improvement
Ensure alignment of capacity, skills, and demand across the OTC organization
Design, standardize, and document core OTC processes across North America
Reduce regional variation, manual workarounds, and complexity processing
Embed controls, compliance, and quality standards into OTC operations
Lead root-cause analysis, defect prevention, and risk mitigation initiatives
Define and execute the OTC automation and digital transformation roadmap
Champion adoption of workflow automation, advanced analytics and reporting, AI-enabled use cases
Partner with IT, Digital Finance, and transformation teams to scale solutions
Translate automation into measurable value (cash, cost, quality, efficiency)
Act as the primary OTC interface to executive leadership
Provide monthly performance updates, insights, and risk assessments
Present strategy for OTC optimization and AI adoption
Partner cross-functionally with Finance, Sales, Commercial, Customer Service, and IT to improve end-to-end outcomes
Build and lead high-performing OTC teams across geographies
Foster a culture of accountability, ownership, and continuous improvement
Drive talent development, succession planning, and future-ready skill building
Strengthen analytical, automation, and AI capabilities within the OTC function
Requirements
Bachelor's degree in Finance, Accounting, Business Administration, or related field
10+ years of progressive experience in Order to Cash / Finance Operations
5+ years of senior leadership experience managing shared services, offshore teams, and/or BPO providers
Demonstrated success driving standardization, automation, and transformation, including AI-enabled initiatives
Strong ERP experience (SAP preferred)
exposure to RPA, analytics, and AI tools
Transformation-minded leader with the ability to modernize large-scale OTC operations
Action-oriented with a strong focus on execution and results
Deep Order to Cash and Accounts Receivable expertise
Proven experience leading shared services, offshore, and outsourced delivery models
Executive presence with strong communication and influencing skills
Data-driven decision-maker with strong financial and analytical acumen
What we offer
Annual base salary range: $144,000 - $165,000
Bonus target range: 30%
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth