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Head of Operations

United Kingdom, Kent Employment contract 75000.00 GBP / Year · Job Posted June 10, 2026
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Job Description

We are seeking an experienced and commercially driven Head of Operations to lead a large and diverse foodservice operation across a single, high-profile site with multiple outlets, retail units, hospitality spaces, and catering services. This is a key leadership role responsible for delivering operational excellence, exceptional customer experiences, strong financial performance, and a culture of continuous improvement. You will provide strategic direction and day-to-day leadership for a significant team, ensuring all outlets operate efficiently, safely, and in line with both client and Compass objectives. The successful candidate will be a visible and inspiring leader, capable of balancing operational detail with strategic thinking while building strong relationships with clients, customers, and colleagues.

Job Responsibility

  • Lead the overall operation of a large, multi-outlet foodservice and hospitality environment, ensuring consistently high standards across all areas
  • Build and maintain a positive and collaborative relationship with the client, acting as a trusted partner and key point of contact
  • Drive a culture focused on customer service excellence, innovation, and continuous improvement
  • Ensure all outlets are appropriately resourced, supported, and managed to deliver outstanding service and operational efficiency
  • Lead, coach, and develop a large management and frontline team, creating clear accountability and opportunities for growth
  • Deliver agreed financial targets, including revenue growth, profitability, labour management, and cost control
  • Analyse performance data and customer insight to identify opportunities to improve participation, customer satisfaction, and commercial performance
  • Ensure retail pricing strategies are implemented effectively and in line with company and client requirements
  • Monitor customer feedback and satisfaction surveys, implementing meaningful action plans to enhance the customer experience
  • Drive innovation across food, retail, hospitality, and service delivery, introducing new concepts and initiatives that add value for customers and clients
  • Oversee the planning and delivery of hospitality and events activity where applicable
  • Ensure full compliance with all Health & Safety, Food Safety, Environmental, HR, and company policies and procedures
  • Promote a positive health, safety, and wellbeing culture across the site

Requirements

  • Significant senior operational leadership experience within catering, hospitality, retail, foodservice, or a related environment
  • Proven success managing a large, complex operation with multiple outlets and service offers on a single site
  • Strong people leadership skills with experience managing and developing large teams through direct and indirect reports
  • Excellent client relationship management and stakeholder engagement skills
  • Strong commercial and financial acumen, with responsibility for budget management, revenue generation, and cost control
  • Experience growing retail sales and enhancing customer engagement through innovative food and service concepts
  • Ability to use customer insight, operational data, and technology to drive decision-making and improve performance
  • Excellent communication, influencing, and problem-solving skills
  • Strong understanding of Health & Safety, Food Safety, and operational compliance requirements
  • Passion for food, hospitality, and delivering exceptional customer experiences

What we offer

  • competitive salary
  • excellent benefits package
  • genuine opportunities for career development and progression
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