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Head of Operations

United Kingdom, Glasgow · Job Posted May 27, 2026
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Job Description

The Head of Operations will lead and run Ascot Lloyd's servicing capability, overseeing a large, multi-site operational function delivering scalable, high-quality 'operations-as-a-service' support across the business. The role will be responsible for driving operational excellence, consistency and efficiency, whilst enhancing client outcomes and supporting advisers through a high-performing team. A key focus will be shaping and embedding modern operational practices, including automation, AI-enabled processes and continuous improvement methodologies.

Job Responsibility

  • Lead and develop an operations function across multiple UK hubs
  • Establish and optimise 'operations-as-a-service' capabilities to support scalable business growth
  • Drive operational excellence through standardisation, process optimisation, AI and continuous improvement
  • Own and deliver transformation initiatives, particularly relating to automation, AI and process engineering
  • Partner with Regional Operations Leads to ensure aligned, high-quality service delivery across all locations
  • Develop and implement robust operating models, governance frameworks and performance metrics
  • Leverage MI and data insights to improve efficiency, productivity and client outcomes
  • Ensure strong risk management and adherence to FCA regulatory and internal compliance requirements
  • Build a high-performance culture with strong leadership, capability development and succession planning
  • Act as a key contributor to the broader Operations and Technology strategy

Requirements

  • Proven experience leading large-scale operational functions
  • Strong track record of delivering operational programmes
  • Demonstrated experience implementing automation, AI or digital process improvements
  • Experience designing and leading shared service or enterprise-scale operating models
  • Strong stakeholder management skills, including senior leadership engagement
  • Experience working within financial services or a regulated environment, IFA context desirable
  • Advanced analytical and problem-solving capability, with strong use of MI and data
  • Ability to lead multi-site teams and drive consistency across distributed locations
  • Strong commercial awareness and focus on delivering business outcomes

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