Head of Operations

• Leading the delivery of a newly mobilised contract, ensuring a smooth transition into updated operations and service delivery
• Managing day-to-day operations across a multi-site estate, with full financial accountability
• Build strong client relationships through regular liaison and communication
• Supporting and embedding a new organisational structure following a recent tender process, including driving efficiency and adapting to change
• Leading, developing, and motivating a team of approximately 35, ensuring high engagement, performance and service excellence
• Driving best practice across sites, sharing knowledge and creating consistency in delivery
• Playing a key role in building a “centre of excellence” and continuously improving operational standards

• Be hands-on leader who is comfortable being both strategic and operational
• Proven experience managing teams and leading through change within a fast-paced environment
• Strong problem-solving ability, with the confidence to address challenges quickly and directly
• Experience in multi-site operations with responsibility for financial performance
• Excellent client-facing skills, with the ability to build trust and credibility at all levels
• A collaborative mindset, with a willingness to share knowledge and drive best practice
• A passion for continuous improvement and the ability to lead transformational change
• Strong leadership presence, with confidence to engage stakeholders and senior leaders

Background in contract catering is not essential – candidates from hotel, hospitality, or restaurant environments are encouraged to apply

• Free meals
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families