Head of Operations Job at Hedera Hiring Ltd (Epsom)

Head of Operations

Hedera Hiring Ltd

Location:
United Kingdom , Epsom

Category:
Energy

Contract Type:
Not provided

Salary:

80000.00 - 95000.00 GBP / Year

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Job Description:

Excellent opportunity to join an established IDNO and ICP specialising in the design, construction, commissioning, and adoption of multi utility networks. With a turnover of £65m and 500 employees across the UK, they are committed to delivering innovative solutions and ensuring customer satisfaction. This role will see you take ownership of the connections business which consists of a growing team which has enjoyed a doubling of sales over the last 2 years. The Head of Operations is responsible for leading the operations team to deliver all new connections projects on budget, safely, and to required standards. This role supports the broader strategic direction as part of the senior leadership team. The vacancy has arisen due to the company's rapid growth, with sales doubling in the last year and expected to double again. The Head of Operations will oversee a P&L with a £6.5m order book and a weighted pipeline of £13m, working towards doubling last year's £5.5m sales. The role involves setting up and maturing processes and safety protocols and ensuring seamless operations as the team scales. You will manage a team of 20 employees in addition to managing relationships with subcontractors. Your direct team includes sales, technical solutions, preconstruction, project management, direct civils teams, central finance, and retained compliance consultants. The position requires frequent travel, with the focus on the South, particularly west of the M25.

Job Responsibility:

Successfully deliver a portfolio of new connections projects from handover to completion
Build and develop a market-leading operations team of 20 employees and subcontractors, focusing on scaling efficiently
Exceed target gross margin across the project portfolio, ensuring commercial controls and reporting
Maintain LRQA accreditations and obtain new ones as required
Foster positive client relationships and support business development, participating in customer meetings
Ensure SHEQ controls are in place and adhered to, working with the SHEQ Advisor
Expand supplier and subcontractor networks for improved terms and operational efficiency
Propose and implement plans to improve margin delivery, customer satisfaction, and SHEQ
Support project managers with challenging projects, customer escalations, and incident management
Improve delivery processes and systems with data-driven performance updates, collaborating with the Performance Manager
Set and adhere to an annual budget in line with group processes

Requirements:

6+ years in electrical (NERS) or multi-utility new connections delivery
2+ years in water (WIRS) self-lay provider (SLP) projects
3+ years of leadership and management experience
Commercial acumen with success in profitable project delivery
NRSWA supervisor ticket and distribution network authorization (UKPN, WPD, SSE)
Full UK driving licence and willingness to travel
Strong written and verbal communication skills
Knowledge of utility network specification, design, maintenance, and construction
Excellent organisational, project management, and interpersonal skills

Nice to have:

SMSTS certification

What we offer:

Incentive package: 15% of salary, split into monthly commission (7.5%) based on margin targets and annual discretionary bonus (up to 7.5%)
Hybrid working model: 2 days per week in office, 2-3 days per week travelling to sites and client offices, with overnight stays as required
Comprehensive benefits package and opportunities for professional growth and development

Additional Information:

Job Posted:
January 09, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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