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We are seeking an experienced and dynamic Head of Operations to lead operational performance across GP practices in Caterham and Horley, Surrey. This senior leadership role offers the opportunity to drive efficiency, workforce wellbeing, service improvement, and digital transformation across multiple practices.
Job Responsibility:
Lead operational strategy and service delivery across multiple GP practices
Manage workforce planning, staff development, and well being initiatives
Ensure governance, compliance, and risk management in line with NHS standards
Oversee budgets, resource allocation, and financial performance
Drive digital transformation and operational improvements
Requirements:
Strong knowledge of NHS primary care operations and service delivery models
Senior leadership experience managing multidisciplinary teams
Budget management and strategic planning experience
Change management skills (PRINCE2 or LEAN desirable)
Excellent communication, stakeholder engagement, and collaborative leadership
Strategic, proactive, and innovative
Resilient and adaptable in fast-paced healthcare settings
Committed to staff empowerment and patient-focused care
What we offer:
Access to NHS pension scheme
Minimum 27 days annual leave + 8 bank holidays
Employee Assistance Programme and well-being support initiatives
Career development and education pathways
Flexible working options and enhanced family-friendly policies