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Our client, a dynamic and forward-thinking Travel Tech organisation based in the heart of London, is seeking an exceptional individual to join their team as the Full-time Head of Operations. This is a unique and exciting opportunity to take on a pivotal role within our organisation, where you will have the chance to make a tangible impact on our day-to-day operations and contribute to their continued success. As Head of Operations, you will be responsible for overseeing and streamlining our operational processes for the UK and Ireland, ensuring the smooth and efficient running of a team of 10 people.
Job Responsibility:
Managing and optimising our day-to-day operations, including resource allocation, workflow management, and process improvement
Overseeing the coordination of teams and cross-functional projects, ensuring that all objectives are met within agreed timelines and budgets
Identifying and addressing operational challenges, implementing effective solutions to drive continuous improvement
Collaborating with the leadership team to analyse and interpret operational data, providing valuable insights to inform decision-making
Fostering a positive and productive work environment, empowering and motivating your team to excel
Ensuring compliance with all relevant policies, procedures, and regulatory requirements
Requirements:
Proven experience in an operational management role within the Travel / Tourism or Hospitality sector
Strong project management abilities, including the capacity to coordinate cross-functional teams and deliver projects on time and within budget
Proven track record of leading and motivating high-performing teams, fostering a positive and collaborative work culture
Fluency in English and another language, advantage if you are an Italian speaker
What we offer:
Flexible hybrid work arrangement, with the ability to balance time between the London office and remote work
Generous holiday allowance and pension contributions
Comprehensive employee well-being initiatives, including health and wellness programs
Collaborative and supportive work environment within a dynamic, forward-thinking organisation