Head of Operations Job at Zenobē (Sydney)

Job Description

We are looking to recruit an experienced senior hands on operations leader to lead and scale our EV Operations across Australia and New Zealand. This role is a critical leadership hire for the ANZ portfolio and will combine direct operational ownership and regional leadership including building out a team as the asset base grows. The Head of Operations (ANZ) will be responsible for the day-to-day operational performance of EV assets, while also laying the foundations for a scalable local operating model.

Job Responsibility

Own the operational performance of Zenobē’s EV assets across Australia and New Zealand, ensuring targets for safety, availability, cost, and customer experience are met
Act as the primary escalation point for EV operations in the region
Establish and refine operational processes, systems, and reporting to support a growing portfolio
Ensure an effective 24/7 issue detection, escalation, and resolution framework is in place
Build and manage strong working relationships with OEMs, EPCs, O&M contractors, utilities, software providers, and customers
Lead the selection, onboarding, and ongoing performance management of subcontractors and service partners
Deliver cost optimisation and resilience through strategic partnerships
Work closely with customer stakeholders to understand operational requirements, address pain points, and continuously improve service delivery
Represent Zenobē in operational discussions with external partners and industry stakeholders across ANZ
Support Business Development and Procurement activities during feasibility and bidding
Provide operational input into subcontracting strategies, cost models, and programme assumptions
Support the Delivery team during asset creation, commissioning, and handover
Influence OEM and technology selection based on operational performance, maintainability, and whole-of-life considerations
Champion a strong safety first culture
Initially operate in a hands on capacity, while designing the future state ANZ operating model
Work closely with Zenobē’s Product and Software teams to inform system design, monitoring tools, and future software enhancements
Partner with the Product Management and Engineering Team to develop insightful performance reporting, automated alerting, and data driven decision making
Use operational data to identify risks, inefficiencies, and improvement opportunities across the portfolio
Contribute to the operational governance and standard operating procedures to continuously improve and evaluate effectiveness
Suggest strategic and operational improvement initiatives to present to Senior Leadership team
Drive global standardisation of operational processes and contracts
Embed a customer first approach across all EV operations
Actively contribute to Zenobe's commitment to health and safety, wellbeing and sustainability.

Requirements

Proven experience in a senior, hands-on operations role within EVs, energy, infrastructure, or a related sector
Strong technical understanding of EV charging, batteries, and monitoring/control systems
Demonstrated ability to build and scale teams as portfolios grow
Experience managing external partners and subcontractors
Excellent stakeholder management and communication skills
Pragmatic, delivery-focused, and comfortable operating with ambiguity
Strong organisational skills and ability to prioritise competing demands
Track record of operational excellence and customer satisfaction
Willingness to travel infrequently across Australia and New Zealand
A flexible approach to working in a global organisation, with occasional remote engagement with international teams across the UK, US, and EU as required.

What we offer

Up to 33% annual bonus
6 days 'Flex Leave' to take in the year
Health allowance to contribute towards health insurance costs
$2,600 training budget per year
EV Novated Leases
Enhanced superannuation contributions
Company paid parental leave
Time off for volunteering
Flexible working arrangements.

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Head of Operations

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