Head of Operations Job at Eucalyptus (Berlin)

Job Description

We’re looking for a high-calibre Head of Operations (f/m/d) to lead and scale our operational footprint across Germany. This is a hands-on, strategic leadership role that sits at the very heart of Eucalyptus Germany. You will be the operational right-hand to the General Manager and play a pivotal role in building our systems, processes and culture from the ground up. That means making fast decisions, building high-performance teams, and designing operational capabilities that allow us to scale without compromising on quality, safety, or care. This is an opportunity for someone who thrives in complexity, leads with clarity, and delivers through others.

Job Responsibility

Patient Operations: Orchestrate a seamless, empathetic and efficient experience across every patient touchpoint – from sign-up through to medication management
Champion the voice of the patient across teams, driving frictionless journeys and continuously improving satisfaction metrics
Clinical Operations: Ensure every patient can access safe, compliant, and timely prescription care
Lead continuous optimisation of clinical systems, protocols and audits to enhance patient safety and clinical outcomes
Supply Chain Operations: Guarantee timely, accurate prescription dispensing and delivery at scale
Partner closely with local and global teams on procurement strategy, including the introduction of generic medications and new partners as the GLP-1 landscape evolves
Business Operations: Be the systems architect behind day-to-day operations across HR, Finance, Legal and Commercial
Build workflows, reporting and tools that drive clarity, accountability, and alignment on KPIs across the business
Leadership Operations: Coordinate strategy planning, OKRs, and leadership cadences that drive performance and focus
Recruit, develop and support Germany’s next generation of high-impact leaders
Be responsible for ensuring we are delivering seamlessly against all agreed SLAs and metrics across all of the capabilities you are responsible for
Drive focus, accountability and motivation across the team through rituals, reporting & stakeholder updates
Need to both be an effective leader for your direct reports, as well as a coach for the rest of the leadership team, supporting your peers in their development and lifting their sails in the process
You will set the ambition for improvement through process optimisation, and increasing the deployment of AI enabled service delivery to improve quality and timeliness while reducing cost of our operational capabilities

Requirements

5-8 years of experience across high-growth environments and top-tier strategy experience (e.g., McKinsey, BCG, Bain or a leading investment bank)
Proven experience scaling teams and operations – ideally in a consumer-facing, regulated or tech-enabled health environment
Fluency in German and English (written and spoken) is a must
Builder of teams: You’ve built and scaled high-performance teams, from hiring and onboarding to performance management and leadership development
Creative problem-solver: You’re energised by complexity, able to break down ambiguous problems into clear priorities, and design scalable solutions
Data-driven operator: You know what metrics matter, how to interpret them, and how to build systems that hold others accountable to the numbers
World-class communicator: You’re clear, direct and adaptable – from a team stand-up to an investor board meeting
Execution-first mindset: You don’t just make plans. You lead from the front and get things done. Fast.
You act like an owner: You take full responsibility for your domain and expect others to do the same. You bring energy, initiative and humility to every interaction.
You scale through others: You know how to empower a team. You set high standards, support people in achieving them, and take pride in developing future leaders.
You’re relentlessly ambitious: You get a thrill from setting bold goals, pushing boundaries, and unlocking new potential for the business and your team.
You have a bias for action: You’re fast, focused and not afraid to make decisions. You solve problems before they escalate and move from idea to impact, quickly.
You stay calm in the chaos: Startups are messy – you’re the steady hand in the storm who brings order, clarity and confidence.
You crave curiosity: You dig beneath the surface of problems, ask the right questions, and seek to deeply understand the system before building the solution.

What we offer

Equity for everyone means you share in our success
Access annual learning budgets and three days of professional development leave, peer shadowing, and global knowledge-sharing culture
Enjoy 25 days of annual leave, wellness allowance, and 3 weeks of work-from-anywhere per year
Enjoy hybrid work focused on impact, an energising office, and regular socials

Eucalyptus - All Job Offers

Select Country

Head of Operations

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?