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The Head of Operations is a senior leadership role with full ownership of end-to-end operations for a short-term rental portfolio. This role oversees Guest Experience, Field & Property Operations, Housekeeping, Maintenance, Quality Control, and Vendor Management, ensuring operational excellence, profitability, and scalability in a fast-paced Dubai market. This position combines strategic leadership with a highly hands-on operating approach.
Job Responsibility:
End-to-End Operational Ownership
People Leadership, Coaching & Team Performance
Guest Experience & Service Excellence
Field Operations, Quality & Housekeeping Oversight
Vendor & Cost Management
Operational Excellence, KPIs & Process Improvement
Technology, Automation & Scalability
Stakeholder & Cross-Functional Collaboration
Requirements:
7+ years of senior operations leadership experience in short-term rentals, hospitality, property management, facilities management, or service-driven environments