Head of Operations Job at RemotivateJobs

Head of Operations

RemotivateJobs

Location:
Canada

Category:
IT - Administration

Contract Type:
Not provided

Salary:

100000.00 - 115000.00 CAD / Year

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Job Description:

About the Company: Wayfinder Agency is a fully remote, performance-focused digital marketing agency helping clients grow through high-impact paid media strategies. We operate with a lean, collaborative team that values ownership, adaptability, and outcomes over bureaucracy. We’re small but mighty, and we care deeply about doing things the right way while having fun along the way. About the Role: We’re hiring a Head of Operations to lead the core functions that keep our agency running smoothly, from team performance and client delivery to systems and scaling. You’ll be responsible for managing and developing our Account Managers, improving internal workflows, and ensuring clients receive consistently high-quality service. This role is both strategic and hands-on: you’ll work closely with the founder, support a growing team, and build the operational infrastructure to help us grow sustainably. The ideal candidate brings strong agency experience, high emotional intelligence, and a calm, structured approach to leadership in a fast-moving environment. This role is a Full-Time remote position.

Job Responsibility:

Lead agency hiring
define role needs, run end-to-end recruitment, and build strong hiring systems for roles such as Account Managers, delivery specialists, and support staff
Lead, onboarding, coaching, and performance management across the team
Provide day-to-day support and feedback to Account Managers and delivery specialists
Manage team health, morale, and underperformance as needed
Oversee client delivery operations, ensuring account health, retention, and high-quality renewals/QBRs
Handle client escalations with confidence and professionalism
Support and enable Account Managers to improve communication, consistency, and ownership across accounts
Own and refine internal processes: SOPs, tooling, automations, and project management systems
Plan team capacity and pod structure to support client demands and agency growth
Drive improvements in client onboarding, ensuring faster activation and fewer errors
Proactively identify operational bottlenecks and build scalable solutions
Help reduce founder involvement in day-to-day people and client issues through clear ownership and leadership

Requirements:

Excellent English written and verbal communication skills
5+ years of experience in a marketing or digital agency, with hands-on exposure to client delivery and team leadership
Extensive experience in hiring, from defining role needs to sourcing, assessing, and selecting top talent for client-facing and operational roles
Proven people-management experience, including coaching, performance management, and handling underperformance
Strong talent judgment
able to assess, hire, and develop high-performing team members
Strong client leadership skills
comfortable owning relationships, managing escalations, and driving retention
Demonstrated ability to run operations in a fast-paced, lean agency environment, balancing people, clients, and systems
A track record of building, improving, and scaling SOPs, workflows, and delivery standards
High emotional intelligence and communication skills, especially in difficult or high-pressure situations
Strong decision-making and prioritization abilities, with a bias toward action and comfort operating with imperfect information
Experience working closely with founders or senior leadership as a trusted, low-ego operator
Alignment with performance-driven values
accountability, quality, speed, and strong client outcomes

What we offer:

Opportunity to grow into a Director or VP-level role as the agency scales
Direct mentorship and collaboration with the founder
high trust and visibility in company decision-making
Play a key role in shaping team structure and growing headcount from ~11 to 15+ this year
Work remotely from anywhere in Canada, with optional travel to 2-3 annual U.S. game conventions
Flexible time-off policy
take the time you need to recharge
Tech stipend to set up your home office
Strong emphasis on career development, coaching, and internal growth opportunities

Additional Information:

Job Posted:
January 04, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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