Head of Operations Job at Diamond Bus (Stanwell)

Head of Operations

Diamond Bus

Location:
United Kingdom , Stanwell

Category:
Logistics

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Reporting to the Managing Director, the role of Head of Operations will be managing a team of drivers, as well as the Traffic Office / Allocations. You will have overall responsibility to lead and manage all bus operations, and through efficient management of the operation to grow profitability and provide a consistent quality of service to our customers. You will be accountable for the depot performance in respect of drivers and bus operational staff and managing the customer experience, dealing with any customer service issues that arise.

Job Responsibility:

Identify, develop, and deliver incremental revenue opportunities, including optimisation of fleet utilisation, expansion of commercial contracts, ancillary service offerings, and strategic partnerships, to drive sustainable growth alongside core operational performance
Accountable for ensuring drivers and operational staff adhere to the Company Health and Safety Policies and regulations
Drive engagement with the depot team, including driving staff and customers
To manage the operations team in accordance with Rotala’s policies, standard operating procedures and all relevant legislation
To deliver agreed plans and budgets, including established level of service and service quality
To ensure staff planning at the depot meets the operating requirements of the business
Ensure an effective working relationship with recognized trade union representatives and officials
To manage and plan collision reduction and staff/passenger injury reduction
To ensure the effective management of injury prevention
To manage and deliver agree key performance indicators
To ensure position working relationships are maintained between the company and local authorities
Liaise with external bodies to improve performance of lost miles and punctuality
To ensure all cash handling procedures are followed
To carry out driver appraisals and direct report appraisals and improve staff skills and identify any training needs
To conduct all HR related matters when it comes to managing staff
Ensure all drivers are inducted effectively
Ensure all staff welfare issues are dealt with effectively
Ensure random Drug testing is conducted daily- minimum of 2 per week as standard
Ensure random Alcohol testing is conducted daily- minimum of 10 per week as standard
Ensure Driving Licence checks are conducted daily- minimum of 10 as standard
Ensure Gate Checks are conducted daily- minimum of 5 run-out per day and 5 run-back per day as standard
Ensure Service Monitoring (roadside and/or ticketer) is conducted daily- minimum of 10 per day as standard
Ensure Depot (departure time) Punctuality is conducted daily – minimum of 10 per day as standard
Ensure that the Supervisors record all matters arising from the Company’s operating activities and forward such information via email to the next on-duty Supervisor and Management Team

Requirements:

Excellent knowledge and understanding of British Domestic Hours Rules and EU Drivers Hours (as defined within the Transport Act 1968 and the Working Time Regulations 1998)
A basic level of competence in the use of Microsoft Office Suite (Word, Excel, PowerPoint and Email)
A basic level of Competence in the use of Trapeze and Ticketer systems
Transport Manager CPC

What we offer:

free travel for you and immediate family
company pension

Additional Information:

Job Posted:
January 16, 2026

Expiration:
February 15, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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