Job Description:
Our client is an independently founded agency operating at the intersection of culture, music, and brand activation. They work with some of the world's most recognised names across entertainment, sport, and consumer goods, producing campaigns that go beyond traditional advertising and centre around building genuine cultural moments that speak to audiences. The business has grown rapidly on the back of strong creative output, passion, platform knowledge, and an instinct for where culture is heading. Having established a strong reputation for delivery, the focus is now on building the infrastructure to match the founders' ambition. Their looking for someone to support with formalising operations, developing owned products and IP, and scaling without losing the edge that got them here. This is a hands-on, founder-adjacent role at the centre of that shift. It's ideal for someone who thrives building inside live, fast-moving businesses rather than polished corporate environments. As Head of Operations, you will sit at the core connection point between core-business, production, and client teams to align priorities, drive accountability, and ensure quality travels at scale. You will own the day-to-day running of the business: from overseeing project delivery and margin control to team management, freelance networks, and operational infrastructure. This is a role for someone who thrives in the detail without losing sight of the bigger picture, and who can make things work today while building the systems that will support tomorrow. Working closely with the founders, you will take ownership of BAU so they can focus on growth and new business, acting as the primary operational decision-maker and a trusted partner in making new initiatives deliverable at scale. There is a clear and defined path to COO as the business grows, based on scope, impact, and commercial performance.
