Head of Operations Job at Citi (Frankfurt am Main)

Head of Operations

Citi

Location:
Germany , Frankfurt am Main

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Head of Operations for Citigroup Global Markets Europe AG (CGME) acts as the responsible party overseeing and managing all Operations aspects of the CGME legal vehicle and its branches, including outsourcing management. The incumbent ensures delivery of Operations Services in full compliance with regulation.

Job Responsibility:

Management as a Board Member of CGME for all Operations services
Operations Leadership & Management: Oversee all aspects of Operations within the German franchise, CGME and its branches
Drive and execute Operations strategic initiatives, ensuring alignment with local regulations and business objectives
Ensure continuous compliance with applicable laws and regulations related to Operations owned and managed services
Lead significant change management initiatives affecting Operations, ensuring smooth transition and adoption
Regulatory & Compliance Oversight: Act as the primary point of contact for regulators, providing frequent status updates and ensuring transparent communication
Act as lead executive for all Operations-related inspections and examinations by regulatory bodies
Assume full ownership of regulatory issue identification, remediation planning, and execution within Operations
Manage internal and external audits pertaining to Operations, ensuring timely responses and corrective actions
Implement, maintain, monitor, and periodically assess the effectiveness of a proper business organization in accordance with statutory and regulatory requirements (e.g., SS 25a, 25c KWG)
Third Party Management & Outsourcing Governance: Set and enforce Third Party Management governance standards for CGME
Oversee all aspects of outsourcing management, including compliance with Chapter V of DORA regulations
Ensure ongoing outsourcing governance for the entity, maintaining robust oversight of third-party service providers
Talent Management & Development: Drive talent management initiatives within Operations, including performance monitoring, career development, and pipeline management
Foster a high-performing and compliant culture within the Operations team
Regional & Cross-Functional Collaboration: Collaborate with European Operations leads in Dublin and London to ensure consistent regional strategy and operational excellence
Work with respective International or Regional Heads for Third Party Management, Operations, Business, and Travel Shared Services
General obligations as member of the board of management of CGME AG

Requirements:

Senior level experience in a related role commensurate people management experience
Entity Governance experience of an “AG” Stock Company
Experience of Operations management of a banking regulated entity
Remote management of staff in a culturally diverse team
Leadership and strong decision making
Influencing and negotiation skills
Good understanding of the various banking business areas
In depth understanding of the regulatory requirements and their implication on Operations i.e., Operational Risk
In depth understanding of Operations service and delivery management
In depth knowledge of outsourced services and the legal entity governance framework
Exceptional leadership and strong decision-making capabilities
Proven ability to influence and negotiate effectively with diverse stakeholders, including regulators, senior management, and regional leads
Demonstrated ability to manage remote teams in a culturally diverse environment
Sound understanding of various banking business areas
In-depth understanding of regulatory requirements and their implication on Operational Risk
In-depth knowledge of outsourced services and the legal entity governance framework
Ability to drive and manage significant change initiatives
BS/BA degree or equivalent combination of education/experience

What we offer:

Competitive base salary (which is annually reviewed)
Additional benefits that support you (and your family) to be well, live well and save well

Additional Information:

Job Posted:
December 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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