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Head of Operations

https://www.citi.com/ Logo

Citi

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Location:
Germany , Frankfurt am Main

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Head of Operations for Citigroup Global Markets Europe AG (CGME) acts as the responsible party overseeing and managing all Operations aspects of the CGME legal vehicle and its branches, including outsourcing management. The incumbent ensures delivery of Operations Services in full compliance with regulation.

Job Responsibility:

  • Management as a Board Member of CGME for all Operations services
  • Operations Leadership & Management: Oversee all aspects of Operations within the German franchise, CGME and its branches
  • Drive and execute Operations strategic initiatives, ensuring alignment with local regulations and business objectives
  • Ensure continuous compliance with applicable laws and regulations related to Operations owned and managed services
  • Lead significant change management initiatives affecting Operations, ensuring smooth transition and adoption
  • Regulatory & Compliance Oversight: Act as the primary point of contact for regulators, providing frequent status updates and ensuring transparent communication
  • Act as lead executive for all Operations-related inspections and examinations by regulatory bodies
  • Assume full ownership of regulatory issue identification, remediation planning, and execution within Operations
  • Manage internal and external audits pertaining to Operations, ensuring timely responses and corrective actions
  • Implement, maintain, monitor, and periodically assess the effectiveness of a proper business organization in accordance with statutory and regulatory requirements (e.g., SS 25a, 25c KWG)
  • Third Party Management & Outsourcing Governance: Set and enforce Third Party Management governance standards for CGME
  • Oversee all aspects of outsourcing management, including compliance with Chapter V of DORA regulations
  • Ensure ongoing outsourcing governance for the entity, maintaining robust oversight of third-party service providers
  • Talent Management & Development: Drive talent management initiatives within Operations, including performance monitoring, career development, and pipeline management
  • Foster a high-performing and compliant culture within the Operations team
  • Regional & Cross-Functional Collaboration: Collaborate with European Operations leads in Dublin and London to ensure consistent regional strategy and operational excellence
  • Work with respective International or Regional Heads for Third Party Management, Operations, Business, and Travel Shared Services
  • General obligations as member of the board of management of CGME AG

Requirements:

  • Senior level experience in a related role commensurate people management experience
  • Entity Governance experience of an “AG” Stock Company
  • Experience of Operations management of a banking regulated entity
  • Remote management of staff in a culturally diverse team
  • Leadership and strong decision making
  • Influencing and negotiation skills
  • Good understanding of the various banking business areas
  • In depth understanding of the regulatory requirements and their implication on Operations i.e., Operational Risk
  • In depth understanding of Operations service and delivery management
  • In depth knowledge of outsourced services and the legal entity governance framework
  • Exceptional leadership and strong decision-making capabilities
  • Proven ability to influence and negotiate effectively with diverse stakeholders, including regulators, senior management, and regional leads
  • Demonstrated ability to manage remote teams in a culturally diverse environment
  • Sound understanding of various banking business areas
  • In-depth understanding of regulatory requirements and their implication on Operational Risk
  • In-depth knowledge of outsourced services and the legal entity governance framework
  • Ability to drive and manage significant change initiatives
  • BS/BA degree or equivalent combination of education/experience
What we offer:
  • Competitive base salary (which is annually reviewed)
  • Additional benefits that support you (and your family) to be well, live well and save well

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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