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Head of Operations

United Kingdom, Dartford 65000.00 GBP / Year · Job Posted June 30, 2026
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Job Description

Are you a strategic and driven operations leader ready to make a significant impact in a healthcare environment? We’re looking for an experienced and motivated Head of Operations to take ownership of the soft services delivery in partnership with the NHA. In this key leadership role, you’ll provide strategic direction, lead high-performing teams, and ensure the consistent delivery of exceptional standards across all operational areas.

Job Responsibility

  • Lead the day-to-day delivery of services to consistently meet and exceed expectations
  • Drive performance against financial targets, cost control, and profitability measures
  • Develop and implement strategic plans to improve operations and service quality
  • Monitor, develop, and support multiple outlets to ensure high standards of food, presentation, hygiene, and customer experience
  • Ensure mandatory training is completed and up to date for all team members
  • Drive health and safety and food safety compliance across all services
  • Maintain full HR compliance and promote a high-performance culture
  • Act as a senior leader, stepping in for the Contract Director when required
  • Manage staffing schedules to ensure operational efficiency and cost-effectiveness
  • Develop frontline talent and build strong team engagement through training, recognition, and effective communication
  • Lead continuous improvement efforts, introducing new products and ideas aligned with industry trends and trust needs
  • Collaborate closely with internal and external stakeholders to maintain service excellence
  • Ensure security of Trust and Medirest property and support profit protection initiatives

Requirements

  • Proven senior management experience in Facilities Management and operational leadership
  • A strong track record of leading, motivating, and developing large teams
  • Experience implementing change programmes and delivering operational efficiencies
  • Commercially astute with experience in competitive and price-sensitive environments
  • Strong communicator with excellent presentation and interpersonal skills
  • In-depth knowledge of current Health & Safety and food safety legislation
  • Skilled in risk management, analysis, and mitigation
  • Experience in managing third-party and client relationships at a senior level

What we offer

  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favorite blockbuster
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
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