Head of operations

• Supervise all aspects of hotel operations, including front office, housekeeping, food and beverage, maintenance, and guest services
• Support the General Managers in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
• Ensure consistent service standards are met across all departments
• Monitor performance metrics to assess operational efficiency
• Lead and manage a team of department heads, providing guidance, support, and training
• Foster a collaborative and positive work environment across the hotel group
• Conduct regular staff meetings to ensure smooth communication between departments
• Oversee the hotel’s budget, controlling costs and maximizing profitability
• Analyse financial reports, forecast revenues, and implement strategies for cost control
• Ensure proper pricing strategies and revenue management practices are in place
• Ensuring achieving budgeted GOP NOP EBITDA of all the hotels assigned for
• Reviews guest feedback with management team and ensures appropriate corrective action is taken
• Responds to and handles guest problems and complaints
• Stays visible and interfaces with on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations
• Develop and implement operational strategies for improving hotel performance
• Work closely with senior management to align hotel operations with the overall corporate strategy
• Drive the hotel’s growth by identifying opportunities for expansion or renovation
• Ensure the hotel complies with all relevant health, safety, and environmental regulations
• Maintain high standards for quality control in guest services, food safety, and housekeeping
• Introduce and implement new technologies that improve operational efficiency, guest experience, and revenue management
• Stay updated on industry trends and competitors, incorporating best practices

15 years of experience