Head of Operations, Allianz

Allianz

Location:
Malaysia, Kuala Lumpur

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Head of Operations will be working with the leadership team to direct and implement business strategies alongside world class delivery of Allianz Services Malaysia. This role involves leading initiatives to ensure effective delivery across all services from Allianz Services Malaysia. Key responsibilities include overseeing the company operations and productivity, building a highly inclusive culture that ensures team members can thrive, and organizational goals are met, maintaining strong stakeholder relationships as well as driving innovation and continuous improvement.

Job Responsibility:

Achieve operational excellence by overseeing the execution of our service lines, functions systems, processes and procedures and leading corrective measures as necessary
Manage and oversee facilities, logistics, IT, supplier management and project management functions, including Information Security Management System, Protection and Resilience framework, ESG strategy and IT onsite support
Collaborate with Heads of Global Service Lines to ensure delivery standards are achieved
Accountable for the revenue, cost and overall P&L of Operations services delivered
Manage operational budget to ensure prudent spending and cost-effective management of resources
Ensure contractual agreements are in place and timely performed
To be the preferred strategic partner for all customer OEs by driving efficiencies and value through innovations and cost savings through futuristic technologies like RPA or (Gen)AI
Drive sustainable and profitable growth through effective management of relationships with existing and potential clients, and actively pursuing new opportunities for continued expansion
Establish, implement and communicate strategic direction of the organization’s operational goals while collaborating with other divisions and departments
Lead a diverse local team, manage the global matrix organization and foster a collaborative and high-performance culture
Manage growth for AZS Malaysia while driving productivity gains to the Customer OEs
Integration of productivity, automation and future technology (AI/Analytics) initiatives as the company scales up
Continuously improve delivered services to achieve productivity gains
Ensure compliance across span of control in line with OE requirements and Allianz Group standards
Ensure business continuity in the event of global catastrophe/epidemics
Measure and track operational metrics for organizational performance review and reporting

Requirements:

Minimum 8-10 years of working experience in insurance, operations, organizational management and/or other related fields
Bachelor's degree in business, finance, or a related field is typically required
Proficient in MS Office Suite
Excellent communication and negotiation skills, both verbal and written, to effectively interact with diverse stakeholders
Demonstrate competency in operations management, cost control, strategic planning and change management
Strong problem-solving skills with the ability to interpret data and translate insights into strategic decisions
Proven people leader with experience of building, evolving and motivating a high performing and diverse team

Additional Information:

Job Posted:
May 03, 2025

Work Type:

Hybrid work

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Head of Operations