Head of Operations

• Leads and develops the operational teams including the Airbus Flight Operations Engineering support (local-for-global), the NAVBLUE Customer Experience (local-for global) and the NAVBLUE Services Delivery (local-for global) activities
• Provides clear strategic direction and inspirational leadership to subordinate managers, ensuring alignment with the company’s vision and goals
• Guarantees all activities are delivered on time, on volume, on cost, on quality and with high customer satisfaction
• Continuously drives the safety, quality and competency management systems
• Guarantees all activities are delivered according to the company’s aviation safety standards
• Secures the right production capacity for the different activities at all times while respecting the headcount targets
• Drives the overall well-being of the teams with a strong focus on people development and retention
• Secures the implementation of the Navblue Customer Experience transformation project
• Provides regular and clear reports to his managers and other relevant internal stakeholders within Airbus and NAVBLUE
• Strongly contributes to the company’s retention and recruitment processes
• Contributes to the OP and FC financial exercises of the affiliate
• Contributes to the definition and implementation of the strategy for the flight operations activities in Thailand

• Bachelor or Master degree in aeronautical engineering, Aviation Engineering, Aerospace Engineering or equivalent
• Aviation/Aeronautical knowledge
• Capacity to define and shape the vision/strategy for the company’s flight operations activity
• International Managerial experience, leading large teams and projects involving strong change, quality and people management
• 5-10 years strong experience in managing international complex matrix organizations
• Experience in defining international footprint and Make/Buy strategies
• Strong leadership and influencing skills. Strong people management and communication skills in an international environment
• Strong cultural awareness, flexibility and resilience
• Business-oriented, knowledge of Flight Operations / Airline Operations

Digital/Innovation aficionado is a plus