Head of Operations - transport

As Head of Operations, you will play a pivotal role in shaping and delivering both operational compliance and high levels of service delivery. You will ensure our stakeholders are well informed and are responsible for delivering excellent customer service throughout with the support of the Operations. You will directly manage the Operations team and will drive growth and capability across the department and wider business. You will also manage our client relationship and ensure the organisation is meeting its contractual obligations. This position reports directly to the Account Director and requires exceptional leadership, tactical thinking, and strong people skills. Due to the early stages of this business, this role is incredibly broad. The Head of Operations will need to balance the tactical delivery of the operation to a key client, alongside core operational day to day deliverables. The ability to switch between all elements of this function will be key in helping us and our people grow over the coming years.