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As we continue to grow, Tai Tarian is looking for a self-motivated, Head of Operations - Property Services who will be accountable for delivering a consistent and timely property services function, incorporating routine repairs and maintenance through leading a large multi-disciplinary in-house team and external contractors. This is a Permanent, Full-time position with a salary of £78,453 per annum. Reporting to the Director of Operations the post holder will be accountable for delivering a consistent and timely property services function, incorporating routine repairs and maintenance through leading a large multi-disciplinary in-house team and contractors. With the customer front and foremost always, the expectation is that property services and housing operational teams work in close partnership in the design and delivery of their respective areas of work, ensuring excellence in fulfilling our landlord obligations. The post holder will form a key member of the Operations Directorate leadership team, playing a welcome and active role in setting ambitious goals that align with regulatory, legislative and organisation expectation, and deliver excellence in colleague and customer experience. This role will be leading the Housing Operations teams to deliver the organisation’s strategic outcomes, using technical knowledge and experience to enhance the service and support a solution led approach and future developments. The post holder will also be a member of the organisation’s wider senior management team (SMT), requiring them to operate and contribute to a Corporate capacity. This will include involvement in the delivery of our Corporate Strategy and our Transformation programme. This may result in future changes to areas of responsibility to ensure we are delivering services that meet customer expectation in the most efficient and effective way.
Job Responsibility:
Accountable for delivering a consistent and timely property services function, incorporating routine repairs and maintenance through leading a large multi-disciplinary in-house team and external contractors
Work in close partnership with housing operational teams in the design and delivery of their respective areas of work, ensuring excellence in fulfilling landlord obligations
Form a key member of the Operations Directorate leadership team, playing an active role in setting ambitious goals that align with regulatory, legislative and organisation expectation, and deliver excellence in colleague and customer experience
Lead the Housing Operations teams to deliver the organisation’s strategic outcomes, using technical knowledge and experience to enhance the service and support a solution led approach and future developments
Operate and contribute in a Corporate capacity as a member of the organisation’s wider senior management team (SMT), including involvement in the delivery of our Corporate Strategy and our Transformation programme
Requirements:
At least 3 years’ experience of leading an operation team in a property maintenance and repairs field
Demonstratable experience of leading a successful team
Demonstrable evidence of identifying and leading on work streams that seek to achieve improvements for colleagues, customers, or the wider organisation
Educated to degree level or equivalent experience in a similar role