Head of Operations & Field Service Job at Role Call (Auckland)

Network Operations Field Service Engineer

We are continuing to grow rapidly and to support the next stage of our growth we...

Location

United Kingdom , London

Salary:

Not provided

Community Fibre

Expiration Date

Until further notice

Requirements

Thorough working knowledge of a fibre network build through significant job experience and training on site
Experience in splicing & OTDR testing
Experienced in Fault finding
Experience within Telecommunications 1st and 2nd fix
Experience with fibre blowing Machines
Experience of managing teams and effectively managing performance
Experience and qualifications in NRSWA
BT Accredited splicing qualification
Ability to demonstrate understanding of Construction Design Management (CDM) and the Health & Safety requirements incumbent with such tasks
Ability to demonstrate the ability to talk the ‘same language’ as civils and cabling contractors

Job Responsibility

Support Head of Field Services in all Field Services Engineering/Maintenance projects
Ensuring splicing, testing and reporting on our optical network is carried out to a standard as outlined by the Community Fibre - Standard Splicing and Testing documentation
Supervising Contractor Maintenance installation teams, ensuring that any project-specific quality or technical standards are well understood by the Community Fibre and Contractor teams
Undertake works resulting from internal requirements, or requests from our clients and other 3rd parties to modify, remove or replace our existing network components
Ensure that Community Fibre Health & Safety requirements are being adhered to, in accordance with the Company Health and Safety Management System, owned by the HSEQ Manager
Work alongside Field Services Manager/Engineers to ensure that all Field Services programmes are achieved on time and to the full satisfaction of the customer
Support Field services manager in all Field services engineering/Maintenance projects

What we offer

25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
Birthday leave
Cycle to work scheme
Flexible WFH policy
Private Health Cover

Head of Field Support

The Head of Field Support will be responsible for leading PulseForge’s global cu...

Location

United States , Austin

Salary:

Not provided

PulseForge Data

Expiration Date

Until further notice

Requirements

10+ years of experience in field service, customer support, or technical operations within capital equipment or industrial technology
Demonstrated success in building and scaling global service teams
Strong technical understanding of complex equipment and processes
Experience defining service strategies, KPIs, and operational processes
Bachelor’s degree in Engineering, Business, or a related field
Willing and able to travel extensively (domestically and internationally), with frequent trips to Asia and Europe for customer engagements and support infrastructure development
Strategic leader with strong operational execution skills
Customer-first mindset with excellent problem-solving abilities
Collaborative, with the ability to work cross-functionally and influence outcomes
Highly organized and able to manage multiple priorities simultaneously

Job Responsibility

Lead the global field service and technical support teams
Oversee installation, commissioning, maintenance, and repair of PulseForge equipment
Establish and maintain escalation processes for rapid issue resolution
Define staffing models and training programs to ensure service readiness
Develop and track KPIs (uptime, response times, customer satisfaction, first-time fix rate)
Standardize service procedures, documentation, and tools across the team
Implement preventive maintenance and service programs to minimize downtime
Partner with Engineering and Manufacturing to provide structured feedback on product reliability and serviceability
Collaborate with Sales and Customer Success to ensure smooth customer handoffs post-installation
Provide input to product development based on recurring customer issues and service learnings

What we offer

401(k)
Dental Insurance
Health insurance
Paid time off
Vision insurance

Head of Operations Poland

Head of Operations role for Poland, responsible for managing data center operati...

Location

Poland , Warsaw

Salary:

Not provided

DATA4 Group

Expiration Date

Until further notice

Requirements

Significant experience in areas in data center industry or in critical environment
Technical knowledge to pilot the various fields involved
Fluent in English
Knowledge of electricity, air conditioning, computer networks, security, security
Ability to manage a long-term relationship with suppliers/providers
Ability to coordinate and manage root cause search in the event of an incident
Ability to listen to customer needs and constraints
Strong People Management skills
Good Strategic decision-making skills
Good understanding of safety and fire safety standards and procedures

Job Responsibility

Managing operations in Poland
The main warrantor of the quality of service rendered to Customers in Poland, especially in terms of continuity of service
Responsible for the technical and security management of the Data Center area
Monitoring the operating budget of non-construction sites: responsible for the financial management of operating costs (COGS and Capex of Maintenance) in accordance with the budget and internal rules of the company in budget terms
Monitoring and execution of the company’s H&S and environment policy and monitoring its proper application with stakeholders (suppliers, subcontractors, visitors, customers…)
Coordinating the various internal and outsourced activities and services of the sites
Ensure that regulatory controls are in place and monitored in accordance with applicable regulations including ICPE
Management of on-call schedules
In coordination with the Senior Management, arbitration and reallocation of resources according to the company’s objectives and strategy
Assists the Sales team in the negotiation phase when necessary

Fulltime

Operational Risk Head of Data Risk Center of Excellence

The Head of Data Risk Center of Excellence will lead risk assessment efforts for...

Location

United States , Tampa

Salary:

250000.00 - 500000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

20+ years of direct experience as a senior Non-Financial Risk professional
extensive experience in overseeing global data programs in a large-scale organization
extensive experience applying operational risk management frameworks
experience in leading teams to deliver risk and control assessments
demonstrable understanding of Data fundamentals, including architecture and principles
deep knowledge of financial and risk data, regulatory compliance, and risk management
subject matter expertise in operational risk management applied to Data risk
bachelor's degree in Computer Science, Data Science, Information Technology, Business, or a related field preferred.

Job Responsibility

Ensure Enterprise Control Standard requirements are articulated and implemented
embed Data Risk Management practices in day-to-day business and strategic decision-making
oversee compliance against ORM frameworks and Enterprise Data transformation
lead Data Risk SWAT teams in independent risk assessments
operate shared services function supporting business risk management
serve as the primary interface to stakeholders like regulators and senior management.

What we offer

Medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
planned time off
unplanned time off
paid holidays.

Fulltime

Head of Customer Service

Are you ready to lead a Customer Service team undergoing a major transformation ...

Location

Spain , Madrid

Salary:

Not provided

AUTO1 Group

Expiration Date

Until further notice

Requirements

Degree in Business Administration, Economics, or related fields
MBA or complementary training is a plus
Experience leading large teams (20+ people) in Customer Service, After-Sales, or similarly complex environments
Strong continuous-improvement mentality, strategic approach, and results orientation
Experience managing third-party agreements, negotiations, and KPI tracking
Excellent analytical, organizational, and strategic planning skills
Experience in process automation and managing complex operational workflows
Knowledge of Freshdesk, Twilio, and the Google Workspace environment (Sheets, Drive, Analytics)
Experience with data visualization and reporting tools (Tableau, Redash)
C1 level of English (spoken and written)

Job Responsibility

Lead and develop a large and diverse team, promoting collaboration, proactivity, and a customer-centric mindset
Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution
Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and quality
Coordinate Inbound and Outbound Customer Service operations through channels such as Freshdesk and Twilio
Manage online reputation (Trustpilot, Google My Business) and implement continuous improvement initiatives
Lead the Documentations team, ensuring efficient and risk-free vehicle transfer processes to the final customer
Drive process automation to reduce handling time and enhance overall customer experience

What we offer

Permanent contract and competitive compensation package, with real opportunities for growth based on performance
Flexible compensation options
A dynamic and diverse international environment within a fast-growing company
Access to continuous training through Auto1 Academy and biannual performance evaluations

Head of Cyber Security Operations Process Strategy and Optimization

The Cyber Security Operations (CSO) organization is seeking a highly motivated a...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of professional experience in cybersecurity, technology risk management, or a related field
Extensive experience in Cyber Security Operations is highly preferred
Proven track record of leading large-scale business process re-engineering, process design, and optimization initiatives with measurable results
Demonstrated expertise in developing service maps, process documentation, and workflows using technologies such as Visio, JIRA, and other workflow management tools
Strong knowledge of continuous improvement models (e.g., Six Sigma, Lean) and their practical application in a technology or security environment
Experience in identifying and implementing automation and AI solutions, with a firm understanding of best practices and their impact on operational efficiency
Exceptional ability to identify financial and efficiency opportunities within complex operational processes
Proven leadership skills with the ability to influence and partner with senior stakeholders across a global organization
Excellent communication, presentation, and negotiation skills, with the ability to articulate complex concepts to both technical and non-technical audiences

Job Responsibility

Act as a direct transformation partner to CSO operational teams, driving a strategic agenda focused on operational excellence, efficiency, and scalability
Lead the identification, design, and execution of high-impact opportunities for process re-engineering
Develop, maintain, and govern a comprehensive inventory of all CSO Services, their supporting processes, and their interrelationships
Define, monitor, and report on strategic metrics for both operational performance and risk posture
Serve as the central hub for identifying, vetting, and prioritizing AI and automation candidates
Champion and embed methodologies like Six Sigma to foster a culture of operational excellence
Build and maintain strong relationships with senior leaders and operational teams across CSO
Appropriately assess risk when business decisions are made
Drive compliance with applicable laws, rules, and regulations
Lead business process re-engineering and operational excellence efforts

What we offer

Competitive base salary, annually reviewed
Hybrid working model
Business casual workplace
Additional benefits to support well-being, growth, and work-life balance

Fulltime

Head of Sales and Service

The Head of Sales and Service will lead Linx’s efforts to grow its client base, ...

Location

Canada , Toronto

Salary:

Not provided

Aon

Expiration Date

Until further notice

Requirements

Degree in Business, Marketing, or a related field
Minimum of 15 years of experience in the insurance industry, with a proven track record in sales, business development, and service leadership
Experience building business books and hiring underwriters
Strong negotiation, communication, and CRM skills
Applicants must be legally authorized to work in Canada

Job Responsibility

Develop and execute strategic plans to achieve sales targets and expand the customer base
Lead, mentor, and develop the sales team to ensure high performance and continuous improvement
Build and maintain strong, long-lasting relationships with brokers and clients
Identify new business opportunities through market analysis and broker engagement
Oversee service delivery standards across underwriting teams, ensuring timely and accurate responses to broker submissions
Collaborate with underwriting, operations, and technology teams to streamline workflows and improve client experience
Monitor service metrics and implement improvements to maintain high engagement scores
Work closely with product development, marketing, and underwriting to align sales and service strategies with business goals
Partner with internal stakeholders to ensure cohesive execution of client solutions
Support underwriting teams in managing large, complex risks across property and casualty lines

What we offer

Comprehensive benefits package
Inclusive workforce
Agile environment to manage wellbeing and work/life balance
Two "Global Wellbeing Days" each year
Variety of working style solutions
Continuous learning culture

New

Supervisor, ICR Field Service

MI Field Service Manager is responsible for planning, managing, reviewing, and e...

Location

United States , Hamilton, OH

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

High school diploma or GED and ten (10) or more years of related experience or an equivalent combination
Specific knowledge of field service duties
Ability to work with the team in the field when the need arises
Ability to maintain a positive attitude and productive, driven work ethic
Strong interpersonal, analytical, and problem-solving skill
Ability to remain calm and clear-headed in an emergency
Good communication skills

Job Responsibility

Plan, manage, review, and execute the field service operations to achieve output and quality objectives of one (1) field service shop with large scale sales
Hire, train, coach a team of one to five or more employees including but not limited to Field Service Technicians, Field Service Supervisors, CS Representatives, and Clerical/administration
Manage and review all operating expenses at assigned facility
Manage hiring and firing of all personnel at assigned facility
Manage all inventory items assigned to facility
Oversee and review all safety and financial audits
Make sure the location has a schedule board and it is updated daily
Make sure all Field Service team members understand and follow all procedures and processes implemented by CI team
Monitor performance metrics and allocate resources as necessary to ensure high quality service at optimal efficiency
Develop a documented succession plan for their location

What we offer

Options for healthcare coverage
401(k)
Tuition reimbursement
Vacation
Sick pay
Holiday pay

Fulltime

Head of Operations & Field Service

Role Call

Location:
New Zealand , Auckland

Category:
Manufacturing

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 24, 2026

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