Head of Operations - Education Catering Job at 14forty (Chertsey)

Job Description

To lead and develop a team of Regional Managers/ Group Managers to provide exceptional service to our clients. Manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to. Drive growth in the sub sector working alongside our Sales and Retention teams. Review business performance and ensure delivery of key financial targets in line with management and performance reporting. Demonstrate commercial value to your direct reports, line manager and leadership teams in line with the Once Compass vision, values and overall business strategy.

Job Responsibility

Promoting a safety culture and ensuring your team are aware of and operate in accordance with company and client Health & Safety procedures at all times whilst ensuring a safe environment for all users of the premises is provided for all contracts in the business area
Plan and implement the strategy of growth and retention of new and existing business through leading the development of long-term account plans
Ensure retention plans are in place, regularly updated and used as the basis for retention activity throughout the life of each contract. Work with the retention team as well as unit teams to ensure delivery
Support the sales team to develop financially sound bids and proposals and sign off final agreements to ensure we deliver operationally sound contracts
Develop strategic client relationships, develop and maintain relationships with internal and external stakeholders
Deliver the profit for the sub sector through leading the team in delivery of their financial targets
Review unit and contract performance, identify improvements and ensure contract compliance to exceed client expectations
Work with the sector marketing team to analyse insights from the market and customer base to ensure the offer being delivered at site level is matched to customer needs and provides both consistency and innovation to both customer and client
Support with development and evolution of sub sector strategy, embed the strategy within the team and ensure that activities in line with strategic intent are implemented to maximise performance and customer satisfaction
Ensure that feedback at site level is consistently collected and tracked to practice continuous improvement and grow footfall and sales at each unit level. Use all channels including apps, in unit and student committees to gather this feedback ongoing
Align to all central functions to enhance existing service offers, drive service initiatives
Review, implement and action client satisfaction survey
Ensure centrally driven service initiatives are supported and implemented
Ensure fit for purpose menus and in place with up to date costings and specifications are adhered to
Supporting Compass Foodbuy in the strategic sourcing and supplier compliance with contractual legal, company and client requirements, ensuring your team complies with Compass purchasing policies. Support the teams in maximising their PI opportunities via fit for purpose promotional activity at appropriate times
Constantly focus on the quality of food offer and service within each account, ensuring any deviation from agreed standard is rectified promptly and that the team's focus is the same
Building your great team to deliver quality standards and achieve individual objectives and team performance targets. Recruiting the right people, developing the skills and knowledge of your team to do a great job, enabling opportunities for progression and developing a healthy succession pipeline for your business area so we are never short of great people
Bringing the team together to share best practice, ensure co-ordination of activity where possible, and create a collaborative group of people who are kept up to date not only of activity within the cub sector but also the wider business and the external marketplace
Challenge and continually review labour structures and ratios, as well as ensuring development plans are in place right down to front line and that our people are being prioritised at unit level
Managing the team in line with company procedures including formal performance management processes, labour management, grievances & disciplinary investigations as appropriate and ensuring business HR practices are followed in your business area

Requirements

Proven experience in leading, managing and developing successful teams across multiple sites
Must be commercially astute, disciplined, organised and experienced in developing budgets, meeting financial targets, managing a heavy workload and working to tight deadlines
Knowledge and experience working within the industry
Flexibility in approach and mindset

What we offer

Electric vehicle charging points
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive cash rewards every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families

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Head of Operations - Education Catering

Job Description

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