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Levy · Hospitality and Tourism

Head Of Operations - Catering

United Kingdom, London 60000.00 GBP / Year · Job Posted May 30, 2026

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Job Description

Head of Operations holds a pivotal leadership role, responsible for the strategic delivery and day-to-day execution of all catering operations at the QEII Centre.

Job Responsibility

Strategic Planning and Leadership
Catering Operations Delivery
Client & Stakeholder Management
Financial Management & Commercial Performance
Operational Excellence & Efficiency
Team Leadership & Development
Quality Assurance & Guest Experience
Health, Safety & Compliance

Requirements

Proven experience in a senior catering or hospitality operations role with financial accountability
Experience within a large-scale events venue or conference centre
Strong background in high-volume conference, events, or venue catering
Demonstrable experience leading large, multi-functional teams
Strong understanding of premium and VIP catering environments
Excellent commercial acumen with a track record of driving revenue and controlling costs
Strong leadership and people development skills
Experience delivering operational improvements and change programmes
Excellent stakeholder and client management skills
Strong knowledge of food safety, health & safety, and compliance requirements
High level of IT literacy and data-driven decision-making

Nice to have

Hospitality or management qualification (e.g. NVQ Level 3 or equivalent)
Experience working within a contract catering or venue partnership model

Levy - All Job Offers

60000.00 GBP / Year · London

Head Of Operations - Catering

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