Head of Operations (Care Homes) Job at 360 Resourcing Solutions (Durham)

New

Head of Operations

The Head of Operations will play a pivotal national leadership role in supportin...

Location

United Kingdom , Wolverhampton

Salary:

90000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a senior operations role within the care sector, preferably across multiple sites
In-depth knowledge of CQC/CIW regulations and best practices in adult social care
Strong leadership, mentoring, and team development skills
Excellent communication, analytical, and problem-solving abilities
Willingness and ability to travel nationally on a regular basis
Driving licence

Job Responsibility

Provide strategic and operational support to Regional Managers to ensure each care home delivers high-quality, person-centred care
Monitor performance, compliance, occupancy, staffing, and financial targets across regions
Lead on the implementation of new policies, procedures, and improvement plans
Ensure effective communication and collaboration across all operational levels
Conduct regular regional and home visits
Support Regional Managers in ensuring homes are fully compliant with CQC/Care Inspectorate standards
Participate in and support preparation for inspections, internal audits, and safeguarding investigations
Promote a culture of continuous improvement
Mentor and develop Regional Managers
Deputise for the Operations Director

What we offer

£5000 Car Allowance
Paid Mileage

Fulltime

Mobile In-Home RN

Registered Nurse (RN) – Mobile In-Home RN, Advocate Health Hospital at Home (Lut...

Location

United States , Park Ridge

Salary:

38.20 - 57.30 USD / Hour

Advocate Aurora Health

Expiration Date

Until further notice

Requirements

Completion of an accredited or approved program in nursing
Registered Nurse license issued by the state in which the team member practices
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA)
Valid driver’s license issued by the Division of Motor Vehicles and acceptable vehicle operator record
Minimum of two-years of recent nursing experience in an acute bedside setting or emergency nursing
Proficiency in phlebotomy skills, IV insertion, and Midlines required
Proficient technology skills, use of electronic mail, electronic medical records systems, and remote patient monitoring equipment
Excellent communication (written and verbal), listening and interpersonal skills
Ability to work independently while in the patient’s home in collaboration with the virtual care team
Provides comprehensive nursing assessment in an untraditional nursing environment

Job Responsibility

Uses the nursing process to assess the needs of the patient, plan and implement individualized interventions in the home and evaluate the effectiveness of the plan of care
Includes the patient and family in planning and implementing care and develops and maintains a therapeutic relationship
Anticipates and recognizes significant changes in the patient’s condition, status, and need for care escalation
Provides in home assessment of the patient and takes appropriate actions when changes occur
Anticipates and alters the plan of care as needed, mobilizes appropriate resources, and collaborates with other health care team members
Implements strategies to reduce patient risk and increase patient safety while in the home
Actively coordinates the discharge plan utilizing an interdisciplinary approach
Applies evidence-based practice to deliver patient care in the home
Provides ongoing in-home evaluation of patient, team, and unit outcomes and is empowered to take appropriate action
Supports shared governance activities and initiatives to improve processes and patient outcomes

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Company vehicle and gas card provided

Fulltime

Mobile In-Home RN

Registered Nurse (RN) – Mobile In-Home RN, Advocate Health Hospital at Home (Lut...

Location

United States , Park Ridge

Salary:

38.20 - 57.30 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Completion of an accredited or approved program in nursing
Registered Nurse license issued by the state in which the team member practices
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA)
Valid driver’s license issued by the Division of Motor Vehicles and acceptable vehicle operator record
Minimum of two-years of recent nursing experience in an acute bedside setting or emergency nursing
Proficiency in phlebotomy skills, IV insertion, and Midlines required
Proficient technology skills, use of electronic mail, electronic medical records systems, and remote patient monitoring equipment
Excellent communication (written and verbal), listening and interpersonal skills
Ability to work independently while in the patient’s home in collaboration with the virtual care team
Provides comprehensive nursing assessment in an untraditional nursing environment

Job Responsibility

Uses the nursing process to assess the needs of the patient, plan and implement individualized interventions in the home and evaluate the effectiveness of the plan of care
Anticipates and recognizes significant changes in the patient’s condition, status, and need for care escalation
Provides in home assessment of the patient and takes appropriate actions when changes occur
Actively coordinates the discharge plan utilizing an interdisciplinary approach
Provides ongoing in-home evaluation of patient, team, and unit outcomes
Demonstrates effective communication and promotes collaboration among healthcare team members virtually and in-person
Promotes a culture of safety through identifying threats to patient and in-home care team’s safety and intervening to prevent harm
Applies ethical decision making, demonstrates respect and understanding for peers, and other clinical disciplines
Participates in quality/process improvement initiatives to improve the functions of the department and the in-home patient care experience
Participates in professional activities which contribute to personal professional development and the development of others

What we offer

Company vehicle and gas card provided
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Pediatric Field Nurse

Pediatric Field Nurse position with Atrium Health Hospital at Home, providing in...

Location

United States , Charlotte

Salary:

38.20 - 57.30 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Completion of an accredited or approved program in Nursing
Registered Nurse license issued by the state in which the team member practices
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA)
Required to have a valid driver’s license issued by the Division of Motor Vehicles and acceptable vehicle operator record
Travel required within designated geographic area
Minimum of two-years of recent nursing experience in an acute bedside setting or emergency nursing
Proficiency in phlebotomy skills, IV insertion, and Midlines required
Proficient technology skills, use of electronic mail, electronic medical records systems, and remote patient monitoring equipment
Excellent communication (written and verbal), listening and interpersonal skills
Ability to work independently while in the patient’s home in collaboration with the virtual care team

Job Responsibility

Uses the nursing process to assess the needs of the patient, plan and implement individualized interventions in the home and evaluate the effectiveness of the plan of care
Anticipates and recognizes significant changes in the patient’s condition, status, and need for care escalation that may be need in the in-home care setting
Actively coordinates the discharge plan utilizing an interdisciplinary approach
Provides ongoing in-home evaluation of patient, team, and unit outcomes
Demonstrates effective communication and promotes collaboration among healthcare team members virtually and in-person
Promotes a culture of safety through identifying threats to patient and in-home care team’s safety and intervening to prevent harm
Applies ethical decision making, demonstrates respect and understanding for peers, and other clinical disciplines
Participates in quality/process improvement initiatives to improve the functions of the department and the in-home patient care experience
Participates in professional activities which contribute to personal professional development and the development of others
Must be able to demonstrate knowledge and skills necessary to provide in-home care appropriate to the age of the patients served

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions

Fulltime

Mobile In-Home RN

Registered Nurse (RN) – Mobile In-Home RN, Advocate Health Hospital at Home (Lut...

Location

United States , Park Ridge

Salary:

38.20 - 57.30 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Completion of an accredited or approved program in nursing
Registered Nurse license issued by the state in which the team member practices
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA)
Valid driver’s license issued by the Division of Motor Vehicles and acceptable vehicle operator record
Minimum of two-years of recent nursing experience in an acute bedside setting or emergency nursing
Proficiency in phlebotomy skills, IV insertion, and Midlines required
Proficient technology skills, use of electronic mail, electronic medical records systems, and remote patient monitoring equipment
Excellent communication (written and verbal), listening and interpersonal skills
Ability to work independently while in the patient’s home in collaboration with the virtual care team
Provides comprehensive nursing assessment in an untraditional nursing environment

Job Responsibility

Uses the nursing process to assess the needs of the patient, plan and implement individualized interventions in the home and evaluate the effectiveness of the plan of care
Anticipates and recognizes significant changes in the patient’s condition, status, and need for care escalation
Actively coordinates the discharge plan utilizing an interdisciplinary approach
Provides ongoing in-home evaluation of patient, team, and unit outcomes
Demonstrates effective communication and promotes collaboration among healthcare team members virtually and in-person
Promotes a culture of safety through identifying threats to patient and in-home care team’s safety and intervening to prevent harm
Applies ethical decision making, demonstrates respect and understanding for peers, and other clinical disciplines
Participates in quality/process improvement initiatives
Participates in professional activities which contribute to personal professional development and the development of others
Must be able to demonstrate knowledge and skills necessary to provide in-home care appropriate to the age of the patients served

What we offer

Company vehicle and gas card provided
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Mobile In-Home Registered Nurse

Registered Nurse (RN) – Mobile In-Home RN, Advocate Health Hospital at Home (Lut...

Location

United States , Park Ridge

Salary:

38.20 - 57.30 USD / Hour

Advocate Aurora Health

Expiration Date

Until further notice

Requirements

Completion of an accredited or approved program in nursing
Registered Nurse license issued by the state in which the team member practices
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA)
Valid driver’s license issued by the Division of Motor Vehicles and acceptable vehicle operator record
Minimum of two-years of recent nursing experience in an acute bedside setting or emergency nursing
Proficiency in phlebotomy skills, IV insertion, and Midlines required
Proficient technology skills, use of electronic mail, electronic medical records systems, and remote patient monitoring equipment
Excellent communication (written and verbal), listening and interpersonal skills
Ability to work independently while in the patient’s home in collaboration with the virtual care team
Provides comprehensive nursing assessment in an untraditional nursing environment

Job Responsibility

Uses the nursing process to assess the needs of the patient, plan and implement individualized interventions in the home and evaluate the effectiveness of the plan of care
Anticipates and recognizes significant changes in the patient’s condition, status, and need for care escalation
Provides in home assessment of the patient and takes appropriate actions when changes occur
Actively coordinates the discharge plan utilizing an interdisciplinary approach
Provides ongoing in-home evaluation of patient, team, and unit outcomes
Demonstrates effective communication and promotes collaboration among healthcare team members virtually and in-person
Promotes a culture of safety through identifying threats to patient and in-home care team’s safety
Applies ethical decision making, demonstrates respect and understanding for peers
Participates in quality/process improvement initiatives
Participates in professional activities which contribute to personal professional development

What we offer

Company vehicle and gas card provided
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more
Incentive pay for select positions
Opportunity for annual increases based on performance

Parttime

Client Enquiries Coordinator

We are looking for an Enquiry & Opportunity Coordinator to strengthen the “front...

Location

United Kingdom , Derbyshire

Salary:

27000.00 - 29000.00 GBP / Year

Avanti Homecare

Expiration Date

Until further notice

Requirements

Have a BA degree in a relevant field, any degree, or equivalent qualification
At least 1 year of experience IT systems, CRM tools, with good attention to detail when logging and manipulating information (filters, basic analysis, charts)
Have at least 1 year experience in turning raw enquiry data into simple, accurate tables and dashboards
Be a confident, clear communicator who is comfortable speaking with families, social workers and internal colleagues
Be highly organised, able to manage multiple enquiries and follow-ups without losing track
Be assertive enough to chase decisions, but calm and compassionate with people who may be stressed or anxious about having care
Be interested in how home care works operationally (rotas, visit patterns, geography) and willing to learn our rota “rules” so you can judge what is realistic when it comes to gauging our capacity

Job Responsibility

Monitor and respond to care opportunities on the ADAM brokerage system throughout the day
Log, triage and follow up all enquiries from councils, hospitals, families and self-funding clients (phone, email, web, walk-ins) in a CRM or central log
Work closely with our Registered Managers and rota/co-ordination teams to understand capacity and decide which opportunities we can safely and sustainably take on
Maintain a clear enquiry pipeline and build straightforward dashboards so we can see enquiry volumes, stages and outcomes at a glance
Use agreed pricing/commercial terms (set by the management team) and flag any cases that fall outside the standard approach
Carry out regular sweeps of the ADAM portal during the working day and ensure every client opportunity is either: Applied for
or Declined with a clear, coded reason
Be the first point of contact for new enquiries (council and private), ensuring they are logged in the CRM/central log and responded to within agreed timescales
Have initial conversations with enquirers to understand their needs, explain and sell our service, and gather the information our teams need to check capacity and build rotas
Work with Registered Managers, Care Coordinators and the Head of Care, Quality & Governance to decide which opportunities we can take, using agreed pricing/commercial terms (you will not be expected to set or negotiate these)

What we offer

Competitive salary package depending on skills, experience and qualifications
Annual pay reviews to keep salaries in line with inflation
Pension contributions
Blue Light Card - Eligible to apply for the Blue Light Card and get access to discounts and rewards
Commitment to training and personal growth
A supportive, family-run environment dedicated to the wellbeing of both clients and staff
The chance to be part of a growing team focused on delivering outstanding homecare

Fulltime

Pediatric Field Nurse

Mobile Hospital at Home Registered Nurse provides inpatient care to acutely ill ...

Location

United States , Charlotte

Salary:

38.20 - 57.30 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Completion of an accredited or approved program in Nursing
Registered Nurse license issued by the state in which the team member practices
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA)
Required to have a valid driver’s license issued by the Division of Motor Vehicles and acceptable vehicle operator record
Travel required within designated geographic area
Minimum of two-years of recent nursing experience in an acute bedside setting or emergency nursing
Proficiency in phlebotomy skills, IV insertion, and Midlines required
Proficient technology skills, use of electronic mail, electronic medical records systems, and remote patient monitoring equipment
Excellent communication (written and verbal), listening and interpersonal skills
Ability to work independently while in the patient’s home in collaboration with the virtual care team

Job Responsibility

Uses the nursing process to assess the needs of the patient, plan and implement individualized interventions in the home and evaluate the effectiveness of the plan of care
Anticipates and recognizes significant changes in the patient’s condition, status, and need for care escalation
Provides in home assessment of the patient and takes appropriate actions when changes occur
Actively coordinates the discharge plan utilizing an interdisciplinary approach
Provides ongoing in-home evaluation of patient, team, and unit outcomes
Demonstrates effective communication and promotes collaboration among healthcare team members virtually and in-person
Promotes a culture of safety through identifying threats to patient and in-home care team’s safety and intervening to prevent harm
Applies ethical decision making, demonstrates respect and understanding for peers, and other clinical disciplines
Participates in quality/process improvement initiatives to improve the functions of the department and the in-home patient care experience
Participates in professional activities which contribute to personal professional development and the development of others

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more
Incentive pay for select positions

Fulltime

Head of Operations (Care Homes)

360 Resourcing Solutions

Location:
United Kingdom , Durham

Category:
Office Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 11, 2026

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