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The Citi Head of Operational Risk Management (ORM) reports to the Chief Risk Officer of Citi and is responsible for Operational Risk Management at the enterprise-level. ORM is an independent risk function responsible for firm‑wide oversight and aggregation of operational risk across all businesses and geographies. The leader in this role oversees the design and execution of Citi’s non‑financial risk management framework.
Job Responsibility:
Operating Model, Staffing & Culture: Ensure a clear, consistent lines‑of‑defense model, supported by sufficient expertise, accountability, and training to effectively manage operational risk
Operational Risk Appetite: Define and maintain risk appetite aligned to critical business outcomes across business, country, and entity levels
Control Objectives & Standards: Maintain clear control standards and requirements at the appropriate risk category level to ensure effective, consistent control design
Assessments & Reporting: Oversee fit‑for‑purpose MCA and complementary assessments (scenario analysis, category‑specific assessments, lessons learned), with clear, thematic reporting
Strategic Decision-Making Integration: Embed risk insights, tools, and practices into day‑to‑day business processes and strategic decisions for proactive issue identification
Optimization: The Head of ORM leads continuous improvement across all businesses, streamlining processes, automating routine tasks, and implementing data-driven, technology-enabled solutions
Simplification of Frameworks
Automation & Digitalization
AI & Advanced Analytics Integration
Change Leadership & Strategic Influence
Talent Management
Regulatory Engagement
Requirements:
Broad enterprise risk management experience at large financial institutions, with subject‑matter expertise across relevant operational risk stripes
Deep understanding of Citi’s products, services, and the downstream impacts of risk decisions
Knowledge of global regulatory environments, cyber risk, third‑party risk, fraud, and IT/operations developments
Demonstrated success transforming risk management using technology and innovative methodologies
Experience leading a best‑in‑class risk organization recognized for excellence in operational and technology risk management
Strong ability to partner with business leaders and regulators with constructive dialogue
Proven leadership in change management, guiding teams through dynamic environments
What we offer:
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards