CrawlJobs Logo

Head of Operational Resilience Management

assessfirst.com Logo

Assessfirst

Location Icon

Location:
United States , New York

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

200000.00 - 250000.00 USD / Year

Job Description:

The Head of Operational Resilience Management will be responsible for developing, implementing, and overseeing the bank’s strategy to ensure resilience against operational disruptions, cyber threats, and systemic risks. This role will lead enterprise-wide resiliency initiatives, ensuring alignment with regulatory expectations, industry best practices, and emerging threats. The ideal candidate will collaborate closely with technology, risk management, compliance, and business leadership to enhance operational integrity and incident response capabilities. This is a high-impact role requiring deep expertise in cybersecurity, operational risk management, and business continuity planning in a highly regulated financial environment.

Job Responsibility:

  • Develop and implement a comprehensive operational and cyber resiliency strategy aligned with regulatory requirements and industry standards
  • Define resilience objectives, key risk indicators (KRIs), key performance indicators (KPIs), key control indicators (KCIs) and other relevant metrics to measure the effectiveness of resiliency programs
  • Collaborate with senior leadership to embed resilience principles into business and technology processes
  • Stay ahead of emerging risks, regulatory changes, and threat landscapes to refine and enhance resilience strategies
  • Oversee the development and execution of the bank's incident management framework, ensuring rapid response and recovery from information security and technology incidents
  • Lead and design tabletop exercises and simulations to test cyber incident response and business recovery capabilities
  • Coordinate with internal and external stakeholders (e.g., regulators, law enforcement, third-party service providers) during cyber events
  • Ensure integration of cyber resilience into broader enterprise risk management and IT security functions
  • Develop and maintain enterprise-wide business continuity and disaster recovery plans, ensuring readiness to sustain critical business operations during disruptions
  • Conduct regular BC/DR testing, audits, and training sessions to validate effectiveness and improve preparedness
  • Work closely with technology teams to ensure recovery time objectives (RTOs) and recovery point objectives (RPOs) are met for critical systems
  • Establish and maintain alternative operational processes to mitigate disruptions during system failures or cyber events

Requirements:

  • Cybersecurity knowledge
  • Diagnostic skills
  • Collaboration and teamwork

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Head of Operational Resilience Management

Head of Payments Operations

PhorestPay is one of the fastest-growing and most strategically important parts ...
Location
Location
Ireland
Salary
Salary:
Not provided
phorest.com Logo
Phorest
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years in payments, fintech, or risk, including senior leadership experience
  • Deep expertise in payments processing, merchant acquiring, fraud/chargebacks, and compliance across multiple regions
  • Proven ability to design and scale global operating models in fast-growing environments
  • Highly data-driven with strong KPI design and analytical decision-making
  • Strong stakeholder leader and excellent collaborator with the ability to influence without authority and inspire cross-functional alignment
  • A people-first values-led leader who develops talent, builds future leaders, and nurtures a collaborative, high-trust team culture
  • Strategic Leadership and strong executive presence, balancing customer experience, aligning risk and commercial outcomes
Job Responsibility
Job Responsibility
  • Set the global payments & risk operations strategy, ensuring reliability, compliance, and best-in-class customer experience across all regions
  • Lead, mentor, and grow a team of payments operations specialists, fostering a high-trust, high-performance culture
  • Influence and uplift regional teams through strong cross-functional relationships, coaching, and clear operating expectations
  • Collaborate deeply with Product, R&D, and Customer Operations to embed payments and risk into the full customer journey
  • Build a data-driven operational framework that improves resilience, efficiency, and regional capability
  • Own and manage strategic relationships with key payments partners (e.g., Stripe), managing contracts, performance, and governance
  • Accountable for global operational performance across key metrics such as: Merchant onboarding (e.g., Time to First Transaction, adoption/attach rate), Fraud & risk outcomes (fraud rate, chargebacks, revenue protection), Payment reliability & efficiency (success rates, automation adoption, incident reduction), Customer experience indicators (payments-related VoC themes and issue resolution)
  • Lead: Global incident management and operational governance, Continuous improvement, automation, and workflow optimisation, Accuracy, accessibility, and analytical use of payments data, Strategic initiatives that keep PhorestPay ahead of industry and regulatory trends
What we offer
What we offer
  • private healthcare
  • 2 Wellness Days
  • an employee assistance program
  • a free online GP service
  • competitive Compensation
  • an Employee Share Purchase Scheme
  • Pension
  • Life Assurance
  • Income Protection
  • a bike to work scheme
Read More
Arrow Right

Ccb Poland Head/ Managing Director

Managing CCB Division at Bank Handlowy S.A. in Warsaw, ensuring the achieving of...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong execution skills
  • Strong communication skills including presentation to internal and external stakeholders, regulators, media, clients and other
  • Demonstrated knowledge of compliance issues and regulatory requirements (global and local)
  • Experience in managing dynamic and diverse teams
  • Familiar with Citi’s risk culture, risk and finance frameworks and their application at a legal entity and country level
  • Track record of identifying, managing and delivering change with all stakeholders to drive the business forward
  • Proven track record of developing and executing business growth strategies
  • Client-Facing and Relationship Management Skills
  • Proven leadership skills and intellectual capability to create momentum and an agenda across multiple products with a diverse population and competing priorities
  • Proven analytical and problem-solving skills with pragmatic approach to ensure limited resources are directed appropriately
Job Responsibility
Job Responsibility
  • Deliver on financial commitments, Revenues & Expenses, EBIT in Poland
  • Develop and monitor a client-driven franchise growth plan in Poland and communicate a clear Commercial Banking vision that is responsive to global/regional strategies and emerging market trends
  • Ensure that the overall business strategy is well defined and articulated to all key stakeholder such as CEO, Coverage Head, Regional CCB Head, product teams, operations and technology as well as second line and third line of defense partners
  • Communicate a clear vision of the Commercial Bank business strategy across Poland and engage employees in support of the strategy and growth
  • Grow market share across all key client Industry Verticals with high quality acquisition, activation and up-tiering
  • Build a strong network internally and externally and effectively compete with traditional global and local banks within our Target Market through superior client propositions and innovative solutions
  • Senior client coverage for existing and prospect companies
  • Drive cross-selling products like cash management, trade, FX, capital markets and wealth management
  • Define sales strategy for Commercial Bank in Poland, including target market, product and service offering, interaction models, training programs, and resources and infrastructure required
  • Execute on key growth initiatives for CCB and deliver under BHW 2.0 (post-Consumer exit) strategy
What we offer
What we offer
  • Global benefits offered to workforce
  • Competitive salary
  • Inclusion-focused work environment
  • Fulltime
Read More
Arrow Right

IBA Operations Deputy Head – Retail

We are working with a key client of ours who are seeking an experience IBA Opera...
Location
Location
United Kingdom , Nottinghamshire
Salary
Salary:
55000.00 - 60000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Self-starter with a positive ‘can do’ attitude and natural problem-solving abilities
  • High level of resilience and attention to detail
  • Ability to work collaboratively as part of a team and independently
  • Excellent written and verbal communication
  • High level of resilience and attention to detail
  • Working knowledge of broking systems including Acturis, Websure, SSP, Epic, and TAM
  • Proven people management skills
  • Clear understanding of FCA CASS regulation
Job Responsibility
Job Responsibility
  • Provide support to the IBA Operations Head – Retail and other Senior Managers within the IBA Team
  • Manage debt collection and settlement processes
  • Oversee the premium finance process and minimize funding delays
  • Identify and implement process improvements within the team
  • Provide timely MI and insightful commentary for control weaknesses and business performance improvement
  • Support CASS and statutory audits, and identify and resolve CASS breaches
  • Collaborate with internal teams to improve efficiency and deliver process improvements
  • Maximize cashflow from IBA related activities
  • Build relationships across the organization and communicate effectively with stakeholders
  • Provide training and development opportunities to team members
What we offer
What we offer
  • Bonus
  • Fulltime
Read More
Arrow Right
New

Operational Resilience And Business Continuity Manager

Shared responsibility for Beazley's implementation of the Operational Resilience...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree level educated, or equivalent work experience
  • Appropriate professional qualifications or certifications such as: UK: Certification from the Business Continuity Institute (e.g. CBCI, MBCI or FBCI)
  • US: Certification from the Disaster Recovery Institute (e.g. CBCP, MBCP or CFCP)
  • UK: Institute of Risk Management Certificate or Diploma in Operational Risk or Operational Resilience
  • US: RIMS Certified Risk Management Professional
  • ISO 22301 Certified Business Continuity Professional, Lead Implementer, Lead Auditor
  • ITIL Foundation
  • Excellent written and oral communication and presentation skills
  • Experience in development and implementation of a robust business continuity program
  • Demonstrable track record of leading Business Continuity programmes large matrixed global organization
Job Responsibility
Job Responsibility
  • Work with the existing Operational Resilience & Business Continuity team to keep the Operational Resilience and Business Continuity strategy up to date, ensuring the appropriate practices and framework are implemented and reviewed on an ongoing basis
  • Monitor resilience of our Important Business Services (IBSs) and critical resources, including the development and monitoring of metrics across IBS and Critical resources
  • Contribute to the creation of the annual Operational Resilience Self-Assessment to ensure senior management teams have an accurate and accessible assessment of our resilience position which also meets regulatory requirements
  • Lead operational resilience testing strategy in agreed territories and develop a testing roadmap with the Operational Resilience team and relevant business areas to review and document the resilience and recovery options in the event of severe but plausible disruption scenarios
  • determining whether the test is passed or failed
  • Undertake reviews of Beazley's key third-party suppliers, vendors and outsource providers to ensure that Operational Resilience controls are in place and requirements are being met
  • Work with the Procurement team to ensure the appropriate controls and measures are available to manage contracts and material outsource/supplier questionnaires
  • Work with Beazley change functions to ensure that operational resilience requirements are embedded in all projects, change programmes, processes and systems
  • Work with the CISO team to ensure that Operational Resilience requirements are aligned with and factored into Beazley's Information Security Strategy
  • Establish and maintain effective relationships with key heads of departments and service owners and ensure all operational resilience matters are managed effectively
  • Fulltime
Read More
Arrow Right

Head of Workforce Planning and People Operations

Head Of Workforce Planning & People Operations - SEC, Glasgow | Full-Time / Perm...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
45000.00 GBP / Year
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in HR/workforce management, including experience in a leadership role
  • Experience managing casual/worker status staff and leading volume recruitment campaigns
  • Proven success in retention strategies, talent planning, and resource deployment
  • Strategic thinking aligned to workforce planning and organisational goals
  • Strong leadership, team management, and employee relations skills
  • Recruitment and retention expertise, including D&I initiatives
  • Payroll management experience
  • Analytical and data-driven approach
  • Excellent verbal and written communication skills
  • Integrity, empathy, and commitment to employee well-being
Job Responsibility
Job Responsibility
  • Lead the Levy People team at SEC, ensuring adherence to daily, weekly, and monthly processes
  • Identify team training needs and implement development initiatives
  • Manage People Team rotas, absences, annual leave, and employment-related issues
  • Ensure the team maintains Levy’s People Signature and standards of professionalism
  • Design and execute large-scale recruitment campaigns for casual staff
  • Collaborate with Marketing/Communications to source talent via multiple channels
  • Lead the end-to-end recruitment process and provide guidance to hiring managers
  • Develop and implement retention strategies to improve employee satisfaction and reduce turnover
  • Identify high-potential staff and lead talent development and succession planning
  • Conduct regular one-to-ones and personal development reviews for the People Team and casual workforce
What we offer
What we offer
  • healthcare
  • wellbeing support
  • 23 days' annual leave plus bank holidays
  • life assurance
  • meals on duty
  • Fulltime
Read More
Arrow Right

Facilities & Operations Manager

As a Facilities & Operations Manager, you play a critical role in ensuring the s...
Location
Location
United Kingdom , London
Salary
Salary:
48000.00 - 50000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong background in facilities management, building operations, or property management- ideally within residential or BTR sectors
  • Excellent understanding of health and safety compliance, maintenance coordination, and contractor oversight
  • Highly organised with strong problem-solving and analytical skills
  • Excellent communication, customer engagement, and stakeholder management abilities
  • Confidence and capability to step into GM responsibilities when required
  • Financial awareness and experience supporting budgets, reporting, and cost control
  • Professional, calm, and proactive approach to operational challenges
Job Responsibility
Job Responsibility
  • Lead and coordinate all aspects of facilities management across the property, ensuring full compliance with statutory requirements and internal standards
  • Oversee planned and reactive maintenance, contractor management, permit-to-work systems, and asset lifecycle planning
  • Maintain robust compliance with health and safety legislation including Fire Safety, HSE requirements, risk assessments, incident reporting, and safe systems of work
  • Conduct regular property inspections, audits, and compliance checks to proactively identify and resolve issues
  • Support the delivery of sustainability and ESG-related initiatives within the property
  • Work alongside the General Manager to maintain operational excellence, ensuring adherence to VervLife policies, processes, and service standards
  • Support the day-to-day running of the property, stepping into GM responsibilities as required, including during periods of absence
  • Maintain accurate operational documentation, reporting, and audit records
  • Support peak operational periods such as resident move-ins, move-outs, and seasonal turnaround
  • Contribute to the delivery of a high-quality resident experience by supporting customer engagement, service delivery, and issue resolution
What we offer
What we offer
  • 25 days annual leave + birthday off
  • Pension, cycle to work scheme
  • Discounts/cashback via CoLab
  • Fulltime
Read More
Arrow Right
New

Operations and Facilities Manager

As a Operations and Facilities Manager, you play a critical role in ensuring the...
Location
Location
United Kingdom , Wembley Park
Salary
Salary:
48000.00 - 50000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong background in facilities management, building operations, or property management- ideally within residential or BTR sectors
  • Excellent understanding of health and safety compliance, maintenance coordination, and contractor oversight
  • Highly organised with strong problem-solving and analytical skills
  • Excellent communication, customer engagement, and stakeholder management abilities
  • Confidence and capability to step into GM responsibilities when required
  • Financial awareness and experience supporting budgets, reporting, and cost control
  • Professional, calm, and proactive approach to operational challenges
Job Responsibility
Job Responsibility
  • Lead and coordinate all aspects of facilities management across the property, ensuring full compliance with statutory requirements and internal standards
  • Oversee planned and reactive maintenance, contractor management, permit-to-work systems, and asset lifecycle planning
  • Maintain robust compliance with health and safety legislation including Fire Safety, HSE requirements, risk assessments, incident reporting, and safe systems of work
  • Conduct regular property inspections, audits, and compliance checks to proactively identify and resolve issues
  • Support the delivery of sustainability and ESG-related initiatives within the property
  • Work alongside the General Manager to maintain operational excellence, ensuring adherence to VervLife policies, processes, and service standards
  • Support the day-to-day running of the property, stepping into GM responsibilities as required, including during periods of absence
  • Maintain accurate operational documentation, reporting, and audit records
  • Support peak operational periods such as resident move-ins, move-outs, and seasonal turnaround
  • Contribute to the delivery of a high-quality resident experience by supporting customer engagement, service delivery, and issue resolution
What we offer
What we offer
  • 25 days annual leave + birthday off
  • Pension
  • Cycle to work scheme
  • Discounts/cashback via CoLab
  • Fulltime
Read More
Arrow Right

Head of Resilience Management for APAC-ME

Summary The Head of Resilience management for APAC-ME will be responsible for de...
Location
Location
Singapore , Singapour
Salary
Salary:
Not provided
credit-agricole.com Logo
Crédit Agricole
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in operational resilience, business continuity, or risk management within the financial sector
  • Proven leadership experience
  • Deep understanding of regulatory requirements in Asia DORA, with experience managing regulatory interactions
  • Bachelor’s or Master Degree in Computer Science, Information Technology, Business continuity or equivalent
  • Professional certification such as CBCM, CBCI, CBCP (preferred)
  • Expertise in incident response methodologies, business continuity planning and in cyber resilience frameworks
  • String knowledge of CIB activities in order to be able to talk with the Business Lines and understand their constraints
  • Strong knowledge of operational resilience risk management, threat intelligence, and IT disaster recovery strategies
Job Responsibility
Job Responsibility
  • Develop and implement a comprehensive operational resiliency strategy aligned with regulatory requirements and industry standards
  • Define resilience objectives, key risk indicators (KRIs), and performance metrics to measure the effectiveness of resiliency programs
  • Collaborate with senior leadership to embed resilience principles into business and technology processes
  • Stay ahead of emerging risks, regulatory changes, and threat landscapes to refine and enhance resilience strategies
  • Oversee the development and execution of the bank’s resilience framework, ensuring rapid response and recovery from incidents
  • Lead tabletop exercises and simulations to test cyber incident response and business recovery capabilities
  • Coordinate with internal stakeholders during crisis
  • Coordinate and maintain enterprise-wide business continuity and disaster recovery plans with the different stakeholders in the Entities, ensuring readiness to sustain critical business operations during disruptions
  • Coordinate and conduct with the different stakeholders in the Entities regular BC/DR testing, audits, and training sessions to validate effectiveness and improve preparedness
  • Work closely with technology teams to ensure recovery time objectives (RTOs) and recovery point objectives (RPOs) are met for critical systems
Read More
Arrow Right