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Head of Operational Excellence

https://www.tui.com Logo

TUI

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Location:
United Kingdom , Luton

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Head of Operational Excellence will leverage the newly unified TUI Airline Operations management structure to establish and drive a consistent performance culture throughout the five AOCs and global functions. This role will identify critical performance measures, develop standardised reporting frameworks, and coordinate targeted improvement initiatives, so that TUI Airline can achieve competitive operational outcomes on a global scale and realise the full benefits of integrated operational management.

Job Responsibility:

  • Develop, define, implement and regularly review meaningful and competitive operational objectives, establishing measurable key results in line with strategic business goals
  • Develop and publish a comprehensive TUI Airline Operations reporting suite, designing dashboard and metrics to drive Objectives and Key Results (OKR's) that enable accessibility for key stakeholders and ensure data integrity
  • Conduct thorough analysis of operational processes and outcomes, determining critical factors that influence operational excellence and developing insights that can inform strategic decision-making
  • Define, resource and mobilise cross-functional projects, developing a short/medium/long term prioritised plan having identified improvement opportunities that will enhance OKR performance
  • Establish an airline base driven performance culture, enthusing and mobilising pilots, cabin crew, and engineers with the creation of Base-level OKRs, driving community engagement in a clear and specific set up, defining daily, weekly, and monthly performance targets and celebrating performance achievements
  • Develop communications and engagement strategies, creating initiatives to improve understanding of performance drivers in all areas of the Operations teams, building a deep commercial understanding across TUI Airline Operations back office teams, driving sharper decision-making, engaging frontline teams and extending communications to key third party partners
  • Work with HR to develop Operational Excellence capabilities across TUI Airline Operations, identifying core capabilities and critical capability gaps, curating existing learning materials and developing new learning content to bridge critical capability gaps
  • Lead systematic external benchmarking ensuring TUI Airline’s Operational Excellence ambitions remain aligned with industry best practice and emerging operational trends and using insights to balance internal priorities with external opportunities for improvement
  • Partner closely with Technology functions, to embed a data driven approach to operational improvement and consider and deliver opportunities for automation, advanced analytics, AI integration, and predictive capabilities to enhance operational efficiency, resilience, and decision making

Requirements:

  • Extensive experience in airline or similarly complex operational environments, with a strong understanding of performance drivers
  • Strong background in continuous improvement, Lean methodologies, structured problem‑solving and root‑cause analysis
  • High proficiency in interpreting operational performance data, KPIs and dashboards, translating insights into action
  • Excellent communication and people skills, comfortable interacting at all levels of the company and with external parties, with the ability to build trust and productive relationships
  • Track record of leading or contributing to large-scale transformation initiatives, with the ability to balance strategic ambition with pragmatic delivery
  • The role requires strong business English, both spoken and written, and may involve some international travel
What we offer:
  • Attractive remuneration
  • generous travel benefits
  • extensive health & well-being support
  • Flexible working
  • Access the TUI Learning Hub to level-up and reach your ambitions
  • Opportunities to work on global projects and teams
  • Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

Additional Information:

Job Posted:
April 16, 2026

Expiration:
April 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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