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Head of Operational Excellence and Transformation

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WorkNest

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Location:
United Kingdom , Chester, London

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Category:
Consulting

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Contract Type:
Not provided

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Salary:

70000.00 - 90000.00 GBP / Year
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Job Description:

WorkNest is growing fast, and we’re looking for a Head of Operational Excellence & Transformation to elevate how we work through operational excellence, meaningful process improvement, and thoughtful AI enabled innovation. This role will play a critical part in enabling WorkNest to scale effectively, improving how teams operate, increasing efficiency, enhancing service quality, and embedding smarter ways of working. By combining operational excellence, process improvement, and AI-enabled innovation, you will unlock greater productivity and help deliver exceptional outcomes for both colleagues and clients.

Job Responsibility:

  • Analyse how teams spend their time and identify opportunities to improve productivity and efficiency
  • Streamline and standardise processes across the business to reduce non-value-added work
  • Introduce automation, AI, and digital tools to improve workflows, reporting, and decision making
  • Lead cross-functional transformation initiatives aligned with strategic priorities
  • Use data and insight to track performance, identify trends, and support better decision making
  • Improve service quality, responsiveness, and client outcomes
  • Champion a culture of collaboration, continuous improvement, and innovation

Requirements:

  • Experienced and credible leader with a track record of delivering operational improvement, transformation, or operational excellence in professional services, consulting, or SaaS environments
  • Strong experience analysing and redesigning processes, implementing scalable improvements, and driving measurable gains in productivity, efficiency, and service quality
  • Data driven and skilled at using insight to identify opportunities, guide decisions, and measure impact
  • Led cross-functional initiatives in scaling or high growth organisations, influencing senior stakeholders and building alignment across teams
  • Preferred experience includes consulting, transformation, operations, or operational excellence, with familiarity in Lean, Six Sigma, Agile (e.g., SAFe), or continuous improvement frameworks
  • Understand how technology, automation, and AI can improve performance and service delivery, and ideally have applied AI-enabled solutions to enhance productivity, reporting, or workflows
  • Collaborative, people focused leader who champions culture, empowering teams, fostering innovation, and embedding continuous improvement
What we offer:
  • Great Benefits
  • A supportive and inclusive work culture

Additional Information:

Job Posted:
March 25, 2026

Expiration:
April 20, 2026

Work Type:
Hybrid work
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