Job Description
The Head of Operational Enablement serves as centre of excellence for operational integrity, governance, and execution discipline, ensuring the institution operates with consistent standards, reliable controls, and audit-ready processes across all core operational domains in support of regional scale ambitions. The role enables and strengthens the work of program, partnership, and functional teams by developing, maintaining, and continuously improving the operational standards. processes, governance frameworks, workflows, controls, and quality assurance mechanisms that underpin legal compliance, people, processes, grants operations, and risk management, embedded within digital backbone rather than operating as standalone policy artifacts. The Head is the accountable owner of operational enablement outcomes, coordinating inputs from Smart Systems, functional teams, and external resources to ensure institutional coherence, scalability, and disciplined execution. The role does not duplicate enterprise architecture ownership, which remains with the SVP, but ensures operational governance is consistently embedded within that architecture. The role translates enterprise governance standards set by the SVP into system-integrated operational practice, ensuring compliance is embedded in workflows, data structures, and approval chains and not managed as a parallel administrative layer. The role operates in close partnership with the Head of Digital Architecture & AI Systems, who owns enterprise digital architecture, platforms, data models, and AI strategy. Success in this role is measured by operational consistency, continuous process improvements, audit resilience, proactive risk mitigation, governance discipline embedded in daily practice, and the absence of recurring control failures across core operational domains.
