Head of Onboarding Job at 360 Resourcing Solutions (Chester)

Head of Implementation & Onboarding

Manage the transformation of how Supermetrics delivers customer onboarding and i...

Location

Dublin

Salary:

Not provided

Supermetrics

Expiration Date

Until further notice

Requirements

Demonstrated experience leading Professional Services, implementation, or onboarding teams in a SaaS environment
Experience leading process transformation, standardization, or automation initiatives
Familiarity with AI, automation, or scalable delivery models — direct technical skills are not required
Experience working cross-functionally with Product and Customer Success teams
Experience managing global or distributed teams
A systems mindset, you think in scalable processes, not individual projects
The ability to lead teams through transformation and uncertainty while staying focused on outcomes

Job Responsibility

Transform onboarding and implementation from a manual, consultant-driven process into a scalable, AI-assisted delivery engine
Lead a global team of implementation specialists across EMEA, North America, and JAPAC
Implement AI-first, human-in-the-loop delivery models for both core onboarding and Supermetrics Activate implementations
Act as the bridge between strategy and execution, ensuring the new delivery model is integrated across the organization
Collaborate cross-functionally with Professional Services leadership, Product, Customer Success, and AI and automation specialists
Embedding AI-assisted discovery, solution design, and implementation preparation into daily workflows
Standardizing onboarding and implementation workflows to promote reusability and consistency across projects and regions
Enabling the team to shift from manual execution to validation and oversight in an AI-assisted environment
Enforcing new delivery standards and preventing fallback to legacy manual processes
Establishing clear quality and validation checkpoints across all customer segments

Fulltime

Head of Implementation & Onboarding

Manage the transformation of how Supermetrics delivers customer onboarding and i...

Location

Ireland; Netherlands; Finland; United Kingdom , Dublin; Amsterdam; Helsinki; UK

Salary:

Not provided

Supermetrics

Expiration Date

Until further notice

Requirements

Demonstrated experience leading Professional Services, implementation, or onboarding teams in a SaaS environment
Experience leading process transformation, standardization, or automation initiatives
Familiarity with AI, automation, or scalable delivery models — direct technical skills are not required
Experience working cross-functionally with Product and Customer Success teams
Experience managing global or distributed teams
A systems mindset, you think in scalable processes, not individual projects
The ability to lead teams through transformation and uncertainty while staying focused on outcomes

Job Responsibility

Transform onboarding and implementation from a manual, consultant-driven process into a scalable, AI-assisted delivery engine
Lead a global team of implementation specialists across EMEA, North America, and JAPAC
Implement AI-first, human-in-the-loop delivery models for both core onboarding and Supermetrics Activate implementations
Act as the bridge between strategy and execution, ensuring the new delivery model is integrated across the organization
Collaborate cross-functionally with Professional Services leadership, Product, Customer Success, and AI and automation specialists
Embedding AI-assisted discovery, solution design, and implementation preparation into daily workflows
Standardizing onboarding and implementation workflows to promote reusability and consistency across projects and regions
Enabling the team to shift from manual execution to validation and oversight in an AI-assisted environment
Enforcing new delivery standards and preventing fallback to legacy manual processes
Establishing clear quality and validation checkpoints across all customer segments

Fulltime

Head of Pensions Onboarding

Our client is on a mission - a mission to continually enhance the efficiency of ...

Location

United Kingdom , London

Salary:

Not provided

Star Actuarial Futures

Expiration Date

Until further notice

Requirements

Expert in DB & DC pensions admin systems and data structures
demonstrable team management experience
sophisticated communication skills including ability to explain complex topics in a clear and engaging way
excellent SQL and relational database skills
advanced Excel capability
high level of data literacy and project management skills

Job Responsibility

Lead the integration processes of new pension scheme clients
lead the transition function setting strategic direction for onboarding and integration
act as senior point of contact for intricate high-value client transitions
oversee end-to-end transitions from initial scoping to full BAU handover ensuring smooth integration of systems processes and data
conduct due diligence for Buy-Out transactions and support contractual discussions
design tools and processes to resolve client data issues
use data analysis and due diligence to identify risks and opportunities within data sets

Fulltime

Senior Manager, Head of High Touch Onboarding

Apollo.io is hiring a Senior Manager, High Touch Onboarding to lead and scale ou...

Location

United States

Salary:

140000.00 - 210000.00 USD / Year

Apollo.io

Expiration Date

Until further notice

Requirements

5+ years in Professional Services / Implementation / Customer Delivery in B2B SaaS (technical product preferred)
2+ years people management (hiring, coaching, performance management, leveling)
Strong delivery leadership: can run a portfolio of implementations with clear project governance and stakeholder management
Comfort with technical GTM ecosystems (Salesforce/HubSpot context, integrations, data/workflow concepts)

Job Responsibility

Build Services Delivery & Cross-functional Orchestration
Own a portfolio of onboarding implementations (high-touch + partner-led), ensuring predictable delivery across timelines, scope, and customer outcomes
Establish a services operating cadence: kickoff standards, weekly status, risk management, exec-level steering as needed for strategic accounts
Drive clean handoffs from pre-sales to onboarding delivery
Partner deeply with Sales/CS to align engagement model
Maintain & Scale a Partner-Led Delivery Motion (Quality + Enablement)
Own partner agency strategy for onboarding delivery
Build the partner governance system
Ensure partner-led implementations maintain Apollo’s bar for customer experience, technical correctness, and timeline discipline
Create scalable collateral for partners and internal teams

What we offer

equity
company bonus or sales commissions/bonuses
401(k) plan
at least 10 paid holidays per year, flex PTO, and parental leave
employee assistance program and wellbeing benefits
global travel coverage
life/AD&D/STD/LTD insurance
FSA/HSA and medical, dental, and vision benefits

Fulltime

Head of IGE Methods and Support – Americas

The Head of IGE Methods and Support – Americas is a key role of the IGE Americas...

Location

United States , NEW YORK

Salary:

185000.00 - 225000.00 USD / Year

Crédit Agricole

Expiration Date

Until further notice

Requirements

Bachelor or Masters degree in accounting, business, finance, engineering, economics or related field (or relevant experience)
Certification (e.g. CIA, CFA, CPA,)
6 to 10 years of experience in audit or relevant control environment
Strong knowledge of IIA standards and SR 13-1 requirements for US Financial Services Institutions

Job Responsibility

Maintain AIBL US corpus of procedures, including periodic updates to adhere to policy update schedule
Formalize and update annually IGE US operational risk mapping (RCSA) based on the standard kit provided by Head Office
Execute IGE annual control plan in the Americas hub, including CUSO IGL audit coverage
Follow-up the proper implementation of IGE Americas action plans and recommendations
Perform annually an internal quality assurance review, including CUSO IGL audit coverage
Assist the Head of IGE Americas Hub in the preparation of any external quality assurance reviews
Assist in the update the annual Audit Universe reconciliation and risk assessment
Assist in the preparation of the annual Americas audit plan, including quality review against criteria
Prepare dashboards and presentation to Americas governance bodies, IGE Management or AIBL
Coordinate the knowledge management process in the US

Fulltime

New

Global Head of Sales - FCM Meetings & Events

The Global Head of Sales is responsible for leading and scaling the commercial g...

Location

United Kingdom , London

Salary:

Not provided

Flight Centre Brand

Expiration Date

July 23, 2026

Requirements

Proven track record of leading and scaling B2B sales teams in a global or multi-regional environment, with direct accountability for revenue targets
Experience in Meetings & Events, corporate travel, professional services, or a high-growth service business — with working knowledge of M&E product categories including venue finding, managed meetings, event management, group travel, production, and/or Strategic Meetings Management programmes
Demonstrated success in selling or positioning SMM programmes to enterprise clients, including navigating complex procurement, legal, and stakeholder environments
Demonstrated success in winning complex, multi-stakeholder enterprise accounts and managing senior client relationships through long sales cycles
Experience leading diverse, geographically distributed sales teams with accountability for both revenue volume and margin performance
Track record of working closely with Marketing and Sales Enablement functions to align commercial activity with go-to-market strategy and capability development
Familiarity with CRM platforms (Salesforce preferred) and modern sales methodologies such as SPICED or Challenger
Experience operating within a global matrix organisation and working across brand, product, and operational functions
A minimum of 10 years’ experience leading successful global or multi-regional sales teams, with a demonstrated track record of exceeding revenue targets and driving market expansion
Experience and comfort operating in multi-cultural environments, with the ability to lead, influence, and adapt across diverse teams and geographies

Job Responsibility

Own and drive the global sales strategy for FCM Meetings & Events, aligned to the M&E 2030 growth ambition and $1B TTV target
Set and govern revenue targets across all markets, with clear accountability for growth across each service line: FCM Venue Finder, Managed Meetings, Group Travel, Event Management, Production and Creative Services, and Strategic Meetings Management
Drive a deliberate margin mix strategy — ensuring the portfolio is sold in a way that optimises profitability, not just volume, with targeted growth in higher-margin service lines including Event Management, Production and Creative Services
Lead the global sales team with accountability for new business acquisition and existing client growth across FCM and Corporate Traveller brands
Define and embed a consistent sales methodology globally, including CRM discipline, opportunity staging, deal qualification, and service line positioning standards
Act as senior commercial sponsor on strategic pursuits, lending executive presence and deal strategy to high-value and complex opportunities
Build and maintain a robust global pipeline of qualified prospects, with clear ownership and pipeline health accountability across all regions and service lines
Drive targeted acquisition strategies for priority industry verticals, client segments, and geographies — with deliberate sequencing across the M&E product portfolio to maximise total deal value and margin contribution
Lead the go-to-market approach for Strategic Meetings Management (SMM), targeting enterprise clients where a programmatic, policy-driven meetings management solution creates a competitive advantage and strengthens long-term retention
Develop client entry strategies that progress accounts from transactional services (e.g. FCM Venue Finder, Managed Meetings) through to fuller programme ownership including Event Management and Production and Creative Services

What we offer

Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team
Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support
Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more
Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness
Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan
Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy
Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances
And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits

Fulltime

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New

Head of Estate Management

The Head of Estate Management is the senior executive responsible for the operat...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

12–20+ years of senior-level experience in property, facilities, or asset management
Expertise managing large multi-tenant commercial real estate or campus environments
Demonstrated success in occupancy management, tenant retention, and supporting leasing functions
Strong track record operating in a fully outsourced services model
Strong financial and contractual management abilities
Excellent communication and relationship-building skills with corporate tenants and executive stakeholders
Preferred certifications: CPM, FMA, LEED AP, or equivalent

Job Responsibility

Provide executive leadership for all day-to-day campus operations through a fully outsourced delivery model
Establish and monitor KPIs and SLAs for all contractors
Conduct routine site inspections and compliance audits
Serve as the senior point of contact for 50+ tenant organizations
Oversee tenant communications, onboarding, escalations
Partner closely with leasing teams to ensure the campus stays fully rented
Oversee all vendor relationships, including contract negotiation, renewals, performance governance, and cost controls
Develop and manage annual operating and capital budgets for the campus
Develop long-term operational and capital improvement plans
Ensure full compliance with applicable building codes, environmental regulations, life-safety standards, and insurance requirements

Fulltime

New

Head of Customer Experience

We're hiring a Head of Customer Experience to own how customers succeed with Lov...

Location

Sweden , Stockholm

Salary:

Not provided

Lovable

Expiration Date

Until further notice

Requirements

10+ years of experience, with at least 5 in a leadership role owning Customer Experience
AI-native operator — you're actively building agentic support systems today, not planning to 'explore AI' in the future
Commercially accountable — you've owned NRR, churn, CSAT, or expansion targets and can cite specific results
Cross-functional fluency at the intersection of Product, Engineering, and GTM
Proven people leader — you've hired, developed, and retained CX managers and ICs across multiple time zones
Technical depth — comfortable working inside an engineering org, contributing to product direction, and building tooling
Preferred: background from AI-native or developer tools companies
experience scaling PLG support at high-growth tech companies
has contributed code or built internal tooling for support/CX infrastructure

Job Responsibility

CX function — own ticketed support, async support, incident response, and onboarding
Agentic support infrastructure — architect and build AI-powered systems that resolve issues, surface product signals, and scale coverage without scaling headcount 1:1
The product feedback loop — you're the clearest signal we have on what's broken, confusing, or missing
you own turning that into structured input for Engineering and Product
Enterprise CX — build dedicated support motions, office hours, and success touchpoints for our largest customers
Social support — own Lovable's customer support presence and response across channels like Reddit, Discord, LinkedIn, and Twitter/X
CX metrics — own and move CSAT, resolution time, time-to-value, and NPS

Fulltime

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Head of Onboarding

Job Description

Job Responsibility

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