Head of New Business - Retail and Restaurants Job at DELIVER (London)

Head of New Partner Experience

As Head of NPX & AM for our SMB Commercial team, you will lead a team of manager...

Location

United Kingdom , Manchester

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

Leadership: The skill to balance results with employee engagement
Team Management: Can build an engaged team of contributors to deliver across a range of administrative processes
Influence and Negotiation: Stakeholder management, with resilience to face challenges from senior members of the business and deliver a positive outcome
Project Management: Manage projects alongside a daily operation requiring quick response as issues arise - strong work prioritisation, planning and task delegation
Team work: Collaborative approach with peers and business leaders to build support and unlock resources to support delivery of your agenda
Communication: Strong communication skills, with knowledge to respond to a variety of demands and the ability to engage with a variety of audiences through different channels
4+ years of experience in a call centre or similar environment focusing on delivering exceptional customer experiences
Experience working within the restaurant or grocery retail industries

Job Responsibility

Partner Obsessed: Be the champion for our newly acquired partners
creating a best in class contact centre that drives impactful conversations with our partners
enabling them to get the most from the Roo platform
Commercially astute
Ensure your team are leading from the front in supporting drive the right commercial outcomes for the business and our partners
implementing sales through service models that ensure our partners are able to be successful whilst driving the right outcomes for Roo
Define the Future: Design and implement a scalable servicing model that balances high-tech self-serve tools with high-impact human interaction
Lead at Scale: Manage a large team of managers and agents, fostering a high-performance, inclusive culture in our Manchester hub
across all four EU markets
Drive Strategy: Partner with global Tech and Ops teams to build the tools, incentives, and contact strategies that move the needle for our partners

What we offer

25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan, with the option to add family members at own cost
On-site gym (HQ), discounted external gym membership
Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
Life assurance
Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
Excellent kit to enable working from home and a parent-friendly working culture
Access to free mortgage advice

Fulltime

Management Accountant – Lina Stores

Bring the numbers behind one of London's most loved Italian food brands to life....

Location

United Kingdom , London

Salary:

45000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Qualified or part-qualified accountant (ACA, ACCA, or CIMA) with a strong foundation in management accounting and month-end close
Proven experience producing management accounts – ideally within hospitality, retail, or multi-site operations
Strong technical accounting skills: journals, accruals, prepayments, balance sheet reconciliations, and a solid grasp of UK GAAP
Commercial mindset – you don't just report the numbers, you interrogate them and translate them into insight non-finance colleagues can act on
Advanced Excel
exposure to Fourth, Sage, Xero, or NetSuite is an advantage
Experience business partnering Operations – comfortable on the floor of a restaurant as well as in a spreadsheet
Highly organised, deadline-driven, and rigorous on detail
A collaborative team player who lives our values of generosity, empathy, and community
Right to Work in the UK (essential)

Job Responsibility

Own the month-end close for designated Lina Stores entities – journals, accruals, prepayments, and balance sheet reconciliations – to a tight reporting timetable
Produce the monthly management accounts pack – P&L, balance sheet, and KPI commentary – at site, brand, and consolidated level, with clear variance analysis against budget and prior year
Business partner with Heads of Department, General Managers, and Operations leaders, translating numbers into commercial insight that drives decision-making
Lead annual budgeting and quarterly reforecasting cycles, building robust, bottom-up plans aligned to commercial strategy
Monitor and challenge key hospitality KPIs – GP margins, labour cost percentage, controllable costs, EBITDA, and site profitability – flagging risks and opportunities early
Partner with Operations on labour and rota efficiency, using Fourth data to interrogate productivity, scheduling, and wage cost performance
Safeguard financial controls and balance sheet integrity, ensuring reconciliations are completed on time and anomalies resolved
Prepare cashflow forecasts and working capital analysis to support liquidity planning
Support new site openings and pre-opening budgets, modelling the realities of opening a Lina Stores location
Track capital expenditure across the estate against budget

What we offer

28 days' holiday (including bank holidays), increasing with service
Staff discount across all Lina Stores restaurants, delis, and bars
Wagestream for flexible access to earned pay
Cycle to Work scheme and season ticket loan
Genuine career development through study support, and clear progression as our estate grows
Recommend a Friend bonus scheme

Fulltime

Senior Retail Operations Manager

About the Role Senior Retail Operations Manager - Excel London | Full-Time / Per...

Location

United Kingdom , London

Salary:

46000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

A natural ability to motivate and manage staff to deliver exceptional service delivery – previous experience at F&B management level
Confidently able to manage a mixture of Restaurant and ‘Grab and Go’ retail catering outlets but with a lean towards Restaurant Management (we will need to adapt for In-Hall / grab and go)
Likely to be working in a high street restaurant / pub environment and / or a major sporting or events venue
Positive and passionate focus on food – a natural flare for hospitality
Comfortable working within brand guidelines to deliver results
Experience in fast pace food outlets
Excellent communication skills
Exudes confidence, energy and charisma
Flexible and agile in approach
Calm and structured approach

Job Responsibility

Delivery of consistent and exceptional service standards to achieve and ideally exceed agreed unit targets and grow our reputation for legendary customer service
Regular monitoring and development of each outlet within your remit, ensuring that the ‘look and feel’, food quality and presentation, team members, stock and hygiene checks are all of exceptional standards
Ensure that all outlets are open on time, set to, and operate consistently high brand standards within defined area
Report maintenance issues
Follow all stock control requirements, ensure proper cash handling procedures are followed and investigate all cash discrepancies thoroughly
Share and act on client, customer and team member feedback continually
React to open or close due to continued busy periods
To ensure all paperwork is filled in and correct and returned to the correct department on a daily basis
To ensure that team leaders and staff are following correct food, health and safety policies as set out
To ensure that all team members are following the correct SOP in regards to cash handling

What we offer

Competitive salary with bonus and full company benefits
23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
Mental health support: 24/7 Employee Assistance Programme
Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
Development opportunities: Professional subscriptions, ongoing training and structured career pathways
Meals on duty included

Fulltime

Digital Marketing & CRM Manager

As our Digital Marketing & CRM Manager, you will be assisting the Global Head of...

Location

United Kingdom , London

Salary:

25445.64 GBP / Year

Aqua Kyoto

Expiration Date

Until further notice

Requirements

CRM or lifecycle marketing, ideally within hospitality, retail, or multi-location businesses
Hands-on experience with CRM platforms (Klaviyo, Mailchimp, Braze, or similar)
Strong understanding of customer segmentation, RFM analysis, and predictive modelling
Working knowledge of paid advertising platforms (Meta, Google Ads)
Experience with data management, analytics tools (GA4, Tableau, Looker), and MarTech stack integration
Project management experience, including coordinating technical implementations
All applicants must be eligible to live and work in the UK

Job Responsibility

Develop and execute CRM and segmentation strategies to drive repeat visits, loyalty and increased customer lifetime value through app, membership and automated multi-channel journeys
Analyse customer behaviour to identify opportunities for improved engagement, retention, and revenue growth across the customer lifecycle
Establish and manage data frameworks across UK venues, ensuring GDPR compliance, data quality, platform integration and clear KPIs for retention and performance reporting
Lead key digital projects including multisite website migration, repeat guest initiatives, and gifting programmes, coordinating agencies and stakeholders to deliver on time and budget
Collaborate with performance marketing and senior leadership to align CRM with paid media, shape digital strategy, explore new loyalty and partnership opportunities, and stay ahead of industry trends
Assisting the Global Head of Digital Marketing in implementing the digital strategy across our restaurant brands globally, to support all aspects of the digital marketing efforts
Lead customer lifecycle strategy, CRM operations, and digital transformation projects across UK venues
Bridge the gap between performance marketing and customer retention through data-driven segmentation, automation, and project delivery

What we offer

Dine with us: Enjoy discounts at all Aqua venues
Celebrate YOU: Take your birthday off and earn additional long service leave
Grow with us: Ongoing training and development to support both your professional and personal development
Financial well-being: Manage your pay with ease through Wagestream & enhance your financial knowledge
Breaks: Food provided during your breaks - Restaurant perk
Work out: Discounted gym membership
Lunch & Learn: Head Office perk
Share the Talent: Bring a friend on board and earn £500
Part of the venue’s Tronc system, which may give you up between £24,554.36 and £29,554.36 extra per year

Fulltime

New

Retail Service Specialist

The Retail Service Specialist will support the Store Manager and Assistant Manag...

Location

United States , Midlothian

Salary:

Not provided

O'Reilly Auto Parts

Expiration Date

Until further notice

Requirements

Strong communication skills
Ability to obtain RSS Certification
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)

Job Responsibility

Lead store team members in providing excellent customer service to retail and professional customers
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs
Ensure telephone is answered according to company policy
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed
Ensure special orders and outside purchases are handled efficiently and according to procedure
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned
Ensure team members are adhering to the posted work schedule
Perform all store opening/closing duties

What we offer

Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth

Parttime

BANAMEX - ISO Sr Analyst - Cumplimiento Regulatorio

The Information Security Operations (ISO) Sr. Analyst is an intermediate level p...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience
Proficient in interpreting and applying policies, standards and procedures
Consistently demonstrates clear and concise written and verbal communication
Proven influencing and relationship management skills
Proven analytical skills
Bachelor’s degree/University degree or equivalent experience
Amplio conocimiento y cumplimiento de regulaciones mexicanas (en materia de SI) (CNBV y BANXICO)
Conocimientos técnicos relacionados con Seguridad de la Información y Ciberseguridad
Experiencia en la elaboración de reportes y métricas ejecutivas dirigidas a la alta dirección
Habilidades de comunicación y negociación

Job Responsibility

Address security issues identified in the various information security programs
Review and address issues identified within various Information Security (IS) programs and ensure all IS issues related to Internal Audit, and External Auditors are closed by their original target date
Improve the efficacy of governance processes by identifying risks, monitoring controls, and remediating issues
Establish cross-sector working relationships and complete weekly awareness discussions with local team to efficiently tackle security issues
Ensure risk exceptions are raised, registered and closed on a timely basis and communicate updates and changes to the global standards
Complete Risk Assessment process, including completing accurate inventory reporting, data classification, threat analysis, and action plans
Test and validate that the business complies with applicable IS requirements
develop and implement IS policies and procedures
Determine and validate appropriate level of controls are being implemented to safeguard sensitive data
Develop Corrective Action Plans for all Information Security-related gaps and approve all closures through reviewing evidence to ensure each closure meets Citi Requirements

Fulltime

Epicor Erp Consultant

We are seeking an experienced Epicor ERP Consultant to support the implementatio...

Location

United States , Boca Raton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Supply Chain, Business Administration, Finance, or related field
3–7+ years of experience as an Epicor ERP Consultant or ERP specialist
Experience in full lifecycle ERP implementations, upgrades, or multi-module deployments
Strong analytical, problem-solving, and communication skills
Experience in cross-functional collaboration with business and IT teams

Job Responsibility

Lead or support Epicor ERP implementations, upgrades, and deployments
Analyze business processes and provide recommendations to optimize workflows using Epicor ERP modules
Configure Epicor modules to meet functional requirements and industry best practices
Collaborate with business users and IT teams to ensure successful adoption of Epicor ERP solutions
Conduct testing, validation, and troubleshooting during implementation and upgrades
Provide training and support to end-users on Epicor ERP functionality
Develop and maintain documentation, reports, and workflows for ERP processes
Assist with data migration, integration, and system enhancements
Stay current with Epicor product updates, releases, and best practices

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Aircraft Washer

The Aircraft Washer washes aircraft and aircraft components as required utilizin...

Location

United States , Corpus Christi

Salary:

22.13 USD / Hour

Amentum

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Three (3) or more months aviation maintenance and/or flight line experience is required
Must be able to meet any Government/Company licensing, certification, qualification, or clearance requirements
Requires sitting, standing, and walking for extended periods of time
Requires frequent climbing, bending, stooping, squatting, crawling, crouching, kneeling, lifting, carrying, balancing, and reaching above shoulder level, pushing, or pulling weight up to 70 pounds
Requires eye hand coordination and manual dexterity
Must have close vision to include color vision, peripheral vision, depth perception, and the ability to adjust focus
Requires hearing to the normal range
Able to read, write, understand, and communicate the English language and follow verbal and written instruction
Must have a valid driver's license

Job Responsibility

Washes aircraft and aircraft components as required utilizing a high-pressure wash system
Performs pre/post wash lubrication of aircraft
Install and remove protective covers
Move aircraft utilizing towing equipment
Operate ground support equipment
Operate portable firefighting equipment
Assist in the movement of aircraft
Prepare aircraft for washing by ensuring vent areas are taped and all protective covers are in place
Wash and rinse external and internal surface of aircraft and aircraft components to remove grease, dirt, oil fungus and stains
Use and maintain high-pressure wash system

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Fulltime

Select Country

Head of New Business - Retail and Restaurants

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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