Head of New Business - Retail and Restaurants Job at DELIVER (London)

Head of New Partner Experience

As Head of NPX & AM for our SMB Commercial team, you will lead a team of manager...

Location

United Kingdom , Manchester

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

Leadership: The skill to balance results with employee engagement
Team Management: Can build an engaged team of contributors to deliver across a range of administrative processes
Influence and Negotiation: Stakeholder management, with resilience to face challenges from senior members of the business and deliver a positive outcome
Project Management: Manage projects alongside a daily operation requiring quick response as issues arise - strong work prioritisation, planning and task delegation
Team work: Collaborative approach with peers and business leaders to build support and unlock resources to support delivery of your agenda
Communication: Strong communication skills, with knowledge to respond to a variety of demands and the ability to engage with a variety of audiences through different channels
4+ years of experience in a call centre or similar environment focusing on delivering exceptional customer experiences
Experience working within the restaurant or grocery retail industries

Job Responsibility

Partner Obsessed: Be the champion for our newly acquired partners
creating a best in class contact centre that drives impactful conversations with our partners
enabling them to get the most from the Roo platform
Commercially astute
Ensure your team are leading from the front in supporting drive the right commercial outcomes for the business and our partners
implementing sales through service models that ensure our partners are able to be successful whilst driving the right outcomes for Roo
Define the Future: Design and implement a scalable servicing model that balances high-tech self-serve tools with high-impact human interaction
Lead at Scale: Manage a large team of managers and agents, fostering a high-performance, inclusive culture in our Manchester hub
across all four EU markets
Drive Strategy: Partner with global Tech and Ops teams to build the tools, incentives, and contact strategies that move the needle for our partners

What we offer

25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan, with the option to add family members at own cost
On-site gym (HQ), discounted external gym membership
Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
Life assurance
Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
Excellent kit to enable working from home and a parent-friendly working culture
Access to free mortgage advice

Fulltime

New

Supervisor Plus

The Supervisor Plus role is new to Butlin's and presents an amazing opportunity....

Location

United Kingdom , Bognor Regis

Salary:

Not provided

Butlin's

Expiration Date

Until further notice

Requirements

Excellent leadership skills with the ability to coach and support team in delivering key objectives
Strong attention to detail to be able to support with all audit/ observation-based activity
Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly
Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives
Experience in working with multi skilled team to support other areas of the business based on guest demand
Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance
Coaching team
Delivering team training
Setting standards and role modelling this behaviour
Excellent ability to communicate effectively at all levels

Job Responsibility

Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives
Ensuring team are being coached to deliver key targets linked to the department – e.g. retail upselling
Responsibility for CAFF audits in accommodation
Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc
Driving add on sales and promotions where appropriate
Ensuring all stock/ proposition is available for guests
Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines
Ensuring any guest feedback is captured
Monitors NPS and takes action where possible on guest feedback
Coach and develop the team to ensure departmental plans are met

Fulltime

Director, Specialist Sales, Services Business Development

The Data & Services team is a key differentiator for Mastercard, providing the c...

Location

France , Paris

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Deep understanding of the suite of Mastercard Test & Learn value propositions with a thoughtful approach to executing within and across markets
Strong commercial drive with ability to build and monetize senior client relationships based on empathy, thought leadership and subject matter expertise
Strong software or data driven solution selling background with success with 6-12+ month sales cycles
never give up attitude, excellent at ‘pounding the pavement’ through email/phone cold outreach
10+ years of progressively complex hunting sales within Retail, CPG and Restaurants sectors
rolodex of C-Level / EVP / SVP contacts preferred
Experience selling analytical/data products to large new logo in Retail, CPG and Restaurants strong asset
Experience utilizing analytical platforms in a Retail & Commerce environment
Ability to thrive and build robust pipeline with limited lead generation support
Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence in order to effectively advance business opportunities and generate revenues

Job Responsibility

Developing and executing the sales strategy for a key set of prospect accounts within Western Europe (France, Italy, Spain, Benelux, Portugal) to secure multimillion-dollar, multi-year deals
Building and developing a cold pipeline into an active one through hunting new opportunities and/or bringing over your existing relevant network of potential clients, ultimately progressing to signed platform deals
Strong communication and influencing skills, should be a compelling presenter to senior client audiences and able to influence large deals
Ability to seamlessly partner across our Data & Services Sales CBL population
Excellent problem solving and analytics skills and should be able to go head to head with internal stakeholders and customers alike with fact-based thinking
Will serve as the face of Mastercard D&S to senior level client stakeholders, including c-suite

Fulltime

Regional Manager - Italy (FTC)

We are seeking a recent graduate who has gained hands-on experience as a Store M...

Location

Italy , Brescia, Bergamo, Cremona, Veneto

Salary:

25000.00 - 30000.00 EUR / Year

KellyDeli

Expiration Date

Until further notice

Requirements

Recent graduate who has gained hands-on experience as a Store Manager or Shift Supervisor during their studies—ideally within the restaurant or retail sector

Job Responsibility

Guarantee performance delivery of individual points of sale in your region
Coach and support your region of franchise partners to operate in the most cost-efficient way possible and to deliver maximum profitability for their business
Implement company policy, quality standards, group marketing initiatives, as well as the regulatory and legal procedures on its region
Ensure information is clearly communicated between KellyDeli head office and sales outlets, give meaning to the objectives and plans commercial / marketing / quality
Ensuring the customer satisfaction of our consumers is key and is at the heart of point of sale actions
Being the key contact for the retailer at local and regional level
Responsible for the renewal of existing contracts with the retailer
Be a source of information on new retail concepts, developments in the retail sector and competitors
Driving Performance
To drive sales revenues by detailed management of all kiosk KPIs

What we offer

Sushi Allowance
Wellbeing Allowance
Birthday off
25 days annual leave (with national holidays on top)
Late starts & early finish X6 of each
Health Insurance
Care allowance

Fulltime

Management Accountant – Lina Stores

Bring the numbers behind one of London's most loved Italian food brands to life....

Location

United Kingdom , London

Salary:

45000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Qualified or part-qualified accountant (ACA, ACCA, or CIMA) with a strong foundation in management accounting and month-end close
Proven experience producing management accounts – ideally within hospitality, retail, or multi-site operations
Strong technical accounting skills: journals, accruals, prepayments, balance sheet reconciliations, and a solid grasp of UK GAAP
Commercial mindset – you don't just report the numbers, you interrogate them and translate them into insight non-finance colleagues can act on
Advanced Excel
exposure to Fourth, Sage, Xero, or NetSuite is an advantage
Experience business partnering Operations – comfortable on the floor of a restaurant as well as in a spreadsheet
Highly organised, deadline-driven, and rigorous on detail
A collaborative team player who lives our values of generosity, empathy, and community
Right to Work in the UK (essential)

Job Responsibility

Own the month-end close for designated Lina Stores entities – journals, accruals, prepayments, and balance sheet reconciliations – to a tight reporting timetable
Produce the monthly management accounts pack – P&L, balance sheet, and KPI commentary – at site, brand, and consolidated level, with clear variance analysis against budget and prior year
Business partner with Heads of Department, General Managers, and Operations leaders, translating numbers into commercial insight that drives decision-making
Lead annual budgeting and quarterly reforecasting cycles, building robust, bottom-up plans aligned to commercial strategy
Monitor and challenge key hospitality KPIs – GP margins, labour cost percentage, controllable costs, EBITDA, and site profitability – flagging risks and opportunities early
Partner with Operations on labour and rota efficiency, using Fourth data to interrogate productivity, scheduling, and wage cost performance
Safeguard financial controls and balance sheet integrity, ensuring reconciliations are completed on time and anomalies resolved
Prepare cashflow forecasts and working capital analysis to support liquidity planning
Support new site openings and pre-opening budgets, modelling the realities of opening a Lina Stores location
Track capital expenditure across the estate against budget

What we offer

28 days' holiday (including bank holidays), increasing with service
Staff discount across all Lina Stores restaurants, delis, and bars
Wagestream for flexible access to earned pay
Cycle to Work scheme and season ticket loan
Genuine career development through study support, and clear progression as our estate grows
Recommend a Friend bonus scheme

Fulltime

Senior Retail Operations Manager

About the Role Senior Retail Operations Manager - Excel London | Full-Time / Per...

Location

United Kingdom , London

Salary:

46000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

A natural ability to motivate and manage staff to deliver exceptional service delivery – previous experience at F&B management level
Confidently able to manage a mixture of Restaurant and ‘Grab and Go’ retail catering outlets but with a lean towards Restaurant Management (we will need to adapt for In-Hall / grab and go)
Likely to be working in a high street restaurant / pub environment and / or a major sporting or events venue
Positive and passionate focus on food – a natural flare for hospitality
Comfortable working within brand guidelines to deliver results
Experience in fast pace food outlets
Excellent communication skills
Exudes confidence, energy and charisma
Flexible and agile in approach
Calm and structured approach

Job Responsibility

Delivery of consistent and exceptional service standards to achieve and ideally exceed agreed unit targets and grow our reputation for legendary customer service
Regular monitoring and development of each outlet within your remit, ensuring that the ‘look and feel’, food quality and presentation, team members, stock and hygiene checks are all of exceptional standards
Ensure that all outlets are open on time, set to, and operate consistently high brand standards within defined area
Report maintenance issues
Follow all stock control requirements, ensure proper cash handling procedures are followed and investigate all cash discrepancies thoroughly
Share and act on client, customer and team member feedback continually
React to open or close due to continued busy periods
To ensure all paperwork is filled in and correct and returned to the correct department on a daily basis
To ensure that team leaders and staff are following correct food, health and safety policies as set out
To ensure that all team members are following the correct SOP in regards to cash handling

What we offer

Competitive salary with bonus and full company benefits
23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
Mental health support: 24/7 Employee Assistance Programme
Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
Development opportunities: Professional subscriptions, ongoing training and structured career pathways
Meals on duty included

Fulltime

Digital Marketing & CRM Manager

As our Digital Marketing & CRM Manager, you will be assisting the Global Head of...

Location

United Kingdom , London

Salary:

25445.64 GBP / Year

Aqua Kyoto

Expiration Date

Until further notice

Requirements

CRM or lifecycle marketing, ideally within hospitality, retail, or multi-location businesses
Hands-on experience with CRM platforms (Klaviyo, Mailchimp, Braze, or similar)
Strong understanding of customer segmentation, RFM analysis, and predictive modelling
Working knowledge of paid advertising platforms (Meta, Google Ads)
Experience with data management, analytics tools (GA4, Tableau, Looker), and MarTech stack integration
Project management experience, including coordinating technical implementations
All applicants must be eligible to live and work in the UK

Job Responsibility

Develop and execute CRM and segmentation strategies to drive repeat visits, loyalty and increased customer lifetime value through app, membership and automated multi-channel journeys
Analyse customer behaviour to identify opportunities for improved engagement, retention, and revenue growth across the customer lifecycle
Establish and manage data frameworks across UK venues, ensuring GDPR compliance, data quality, platform integration and clear KPIs for retention and performance reporting
Lead key digital projects including multisite website migration, repeat guest initiatives, and gifting programmes, coordinating agencies and stakeholders to deliver on time and budget
Collaborate with performance marketing and senior leadership to align CRM with paid media, shape digital strategy, explore new loyalty and partnership opportunities, and stay ahead of industry trends
Assisting the Global Head of Digital Marketing in implementing the digital strategy across our restaurant brands globally, to support all aspects of the digital marketing efforts
Lead customer lifecycle strategy, CRM operations, and digital transformation projects across UK venues
Bridge the gap between performance marketing and customer retention through data-driven segmentation, automation, and project delivery

What we offer

Dine with us: Enjoy discounts at all Aqua venues
Celebrate YOU: Take your birthday off and earn additional long service leave
Grow with us: Ongoing training and development to support both your professional and personal development
Financial well-being: Manage your pay with ease through Wagestream & enhance your financial knowledge
Breaks: Food provided during your breaks - Restaurant perk
Work out: Discounted gym membership
Lunch & Learn: Head Office perk
Share the Talent: Bring a friend on board and earn £500
Part of the venue’s Tronc system, which may give you up between £24,554.36 and £29,554.36 extra per year

Fulltime

New

Applications Development Technology Lead Analyst

Citibank, N.A. seeks an Applications Development Technology Lead Analyst for its...

Location

United States , New York

Salary:

184000.00 - 240000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree, or foreign equivalent in Computer Engineering, Computer Science or a related field, and six (6) years of experience in the job offered or in a related IT occupation developing scalable, robust, and testable applications for critical and time-sensitive regulatory financial models
Six (6) years of experience must include: Engaging with Business and Markets stakeholders and understanding market nuances
Designing and developing Applications using advanced Java, Spring Boot, Microservices, Python, SQL, & Big Data technologies (e.g., Hive, Sqoop, Impala, HDFS, Spark), with a focus on multithreaded and containerized applications, combined with adherence to core software design principles such as SOLID, DRY, and various design patterns
Utilizing Database and Real-time Data Management in performing complex database operations by integrating SQL queries with Java applications through frameworks including Spring Boot and JPA for effective management of tables, indexes, and triggers, along with proficiency in NoSQL databases such as MongoDB
Utilizing DevOps and Testing Automation in developing containerized applications by creating CI/CD pipelines with tools such as TeamCity, Harness, GitHub, Kubernetes and Bitbucket to automate builds, testing, and deployments
Executing unit and integration tests using frameworks including JUnit, Power Mockito and Cucumber to ensure seamless feature delivery through CI/CD pipeline
and Utilizing data visualization tools such as Tableau and ETL (Extract, Transform, Load) processes to analyze and derive useful insights from data, transforming them into actionable business insights and analysis

Job Responsibility

Ensure appropriate integration of functions to meet goals and identify and define necessary system enhancements for deploying new products and process improvements
Resolve a variety of high-impact problems and projects through in-depth evaluation of complex business processes, system processes, and industry standards
Provide advanced knowledge of applications programming, ensuring application design adheres to the overall architecture blueprint
Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
Develop comprehensive knowledge of how areas of business such as architecture and infrastructure, integrate to accomplish business goals
Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions

What we offer

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Select Country

Head of New Business - Retail and Restaurants

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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