Head of New Business - Retail and Restaurants Job at DELIVER (London)

Head of New Partner Experience

As Head of NPX & AM for our SMB Commercial team, you will lead a team of manager...

Location

United Kingdom , Manchester

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

Leadership: The skill to balance results with employee engagement
Team Management: Can build an engaged team of contributors to deliver across a range of administrative processes
Influence and Negotiation: Stakeholder management, with resilience to face challenges from senior members of the business and deliver a positive outcome
Project Management: Manage projects alongside a daily operation requiring quick response as issues arise - strong work prioritisation, planning and task delegation
Team work: Collaborative approach with peers and business leaders to build support and unlock resources to support delivery of your agenda
Communication: Strong communication skills, with knowledge to respond to a variety of demands and the ability to engage with a variety of audiences through different channels
4+ years of experience in a call centre or similar environment focusing on delivering exceptional customer experiences
Experience working within the restaurant or grocery retail industries

Job Responsibility

Partner Obsessed: Be the champion for our newly acquired partners
creating a best in class contact centre that drives impactful conversations with our partners
enabling them to get the most from the Roo platform
Commercially astute
Ensure your team are leading from the front in supporting drive the right commercial outcomes for the business and our partners
implementing sales through service models that ensure our partners are able to be successful whilst driving the right outcomes for Roo
Define the Future: Design and implement a scalable servicing model that balances high-tech self-serve tools with high-impact human interaction
Lead at Scale: Manage a large team of managers and agents, fostering a high-performance, inclusive culture in our Manchester hub
across all four EU markets
Drive Strategy: Partner with global Tech and Ops teams to build the tools, incentives, and contact strategies that move the needle for our partners

What we offer

25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan, with the option to add family members at own cost
On-site gym (HQ), discounted external gym membership
Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
Life assurance
Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
Excellent kit to enable working from home and a parent-friendly working culture
Access to free mortgage advice

Fulltime

Management Accountant – Lina Stores

Bring the numbers behind one of London's most loved Italian food brands to life....

Location

United Kingdom , London

Salary:

45000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Qualified or part-qualified accountant (ACA, ACCA, or CIMA) with a strong foundation in management accounting and month-end close
Proven experience producing management accounts – ideally within hospitality, retail, or multi-site operations
Strong technical accounting skills: journals, accruals, prepayments, balance sheet reconciliations, and a solid grasp of UK GAAP
Commercial mindset – you don't just report the numbers, you interrogate them and translate them into insight non-finance colleagues can act on
Advanced Excel
exposure to Fourth, Sage, Xero, or NetSuite is an advantage
Experience business partnering Operations – comfortable on the floor of a restaurant as well as in a spreadsheet
Highly organised, deadline-driven, and rigorous on detail
A collaborative team player who lives our values of generosity, empathy, and community
Right to Work in the UK (essential)

Job Responsibility

Own the month-end close for designated Lina Stores entities – journals, accruals, prepayments, and balance sheet reconciliations – to a tight reporting timetable
Produce the monthly management accounts pack – P&L, balance sheet, and KPI commentary – at site, brand, and consolidated level, with clear variance analysis against budget and prior year
Business partner with Heads of Department, General Managers, and Operations leaders, translating numbers into commercial insight that drives decision-making
Lead annual budgeting and quarterly reforecasting cycles, building robust, bottom-up plans aligned to commercial strategy
Monitor and challenge key hospitality KPIs – GP margins, labour cost percentage, controllable costs, EBITDA, and site profitability – flagging risks and opportunities early
Partner with Operations on labour and rota efficiency, using Fourth data to interrogate productivity, scheduling, and wage cost performance
Safeguard financial controls and balance sheet integrity, ensuring reconciliations are completed on time and anomalies resolved
Prepare cashflow forecasts and working capital analysis to support liquidity planning
Support new site openings and pre-opening budgets, modelling the realities of opening a Lina Stores location
Track capital expenditure across the estate against budget

What we offer

28 days' holiday (including bank holidays), increasing with service
Staff discount across all Lina Stores restaurants, delis, and bars
Wagestream for flexible access to earned pay
Cycle to Work scheme and season ticket loan
Genuine career development through study support, and clear progression as our estate grows
Recommend a Friend bonus scheme

Fulltime

Senior Retail Operations Manager

About the Role Senior Retail Operations Manager - Excel London | Full-Time / Per...

Location

United Kingdom , London

Salary:

46000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

A natural ability to motivate and manage staff to deliver exceptional service delivery – previous experience at F&B management level
Confidently able to manage a mixture of Restaurant and ‘Grab and Go’ retail catering outlets but with a lean towards Restaurant Management (we will need to adapt for In-Hall / grab and go)
Likely to be working in a high street restaurant / pub environment and / or a major sporting or events venue
Positive and passionate focus on food – a natural flare for hospitality
Comfortable working within brand guidelines to deliver results
Experience in fast pace food outlets
Excellent communication skills
Exudes confidence, energy and charisma
Flexible and agile in approach
Calm and structured approach

Job Responsibility

Delivery of consistent and exceptional service standards to achieve and ideally exceed agreed unit targets and grow our reputation for legendary customer service
Regular monitoring and development of each outlet within your remit, ensuring that the ‘look and feel’, food quality and presentation, team members, stock and hygiene checks are all of exceptional standards
Ensure that all outlets are open on time, set to, and operate consistently high brand standards within defined area
Report maintenance issues
Follow all stock control requirements, ensure proper cash handling procedures are followed and investigate all cash discrepancies thoroughly
Share and act on client, customer and team member feedback continually
React to open or close due to continued busy periods
To ensure all paperwork is filled in and correct and returned to the correct department on a daily basis
To ensure that team leaders and staff are following correct food, health and safety policies as set out
To ensure that all team members are following the correct SOP in regards to cash handling

What we offer

Competitive salary with bonus and full company benefits
23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
Mental health support: 24/7 Employee Assistance Programme
Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
Development opportunities: Professional subscriptions, ongoing training and structured career pathways
Meals on duty included

Fulltime

Digital Marketing & CRM Manager

As our Digital Marketing & CRM Manager, you will be assisting the Global Head of...

Location

United Kingdom , London

Salary:

25445.64 GBP / Year

Aqua Kyoto

Expiration Date

Until further notice

Requirements

CRM or lifecycle marketing, ideally within hospitality, retail, or multi-location businesses
Hands-on experience with CRM platforms (Klaviyo, Mailchimp, Braze, or similar)
Strong understanding of customer segmentation, RFM analysis, and predictive modelling
Working knowledge of paid advertising platforms (Meta, Google Ads)
Experience with data management, analytics tools (GA4, Tableau, Looker), and MarTech stack integration
Project management experience, including coordinating technical implementations
All applicants must be eligible to live and work in the UK

Job Responsibility

Develop and execute CRM and segmentation strategies to drive repeat visits, loyalty and increased customer lifetime value through app, membership and automated multi-channel journeys
Analyse customer behaviour to identify opportunities for improved engagement, retention, and revenue growth across the customer lifecycle
Establish and manage data frameworks across UK venues, ensuring GDPR compliance, data quality, platform integration and clear KPIs for retention and performance reporting
Lead key digital projects including multisite website migration, repeat guest initiatives, and gifting programmes, coordinating agencies and stakeholders to deliver on time and budget
Collaborate with performance marketing and senior leadership to align CRM with paid media, shape digital strategy, explore new loyalty and partnership opportunities, and stay ahead of industry trends
Assisting the Global Head of Digital Marketing in implementing the digital strategy across our restaurant brands globally, to support all aspects of the digital marketing efforts
Lead customer lifecycle strategy, CRM operations, and digital transformation projects across UK venues
Bridge the gap between performance marketing and customer retention through data-driven segmentation, automation, and project delivery

What we offer

Dine with us: Enjoy discounts at all Aqua venues
Celebrate YOU: Take your birthday off and earn additional long service leave
Grow with us: Ongoing training and development to support both your professional and personal development
Financial well-being: Manage your pay with ease through Wagestream & enhance your financial knowledge
Breaks: Food provided during your breaks - Restaurant perk
Work out: Discounted gym membership
Lunch & Learn: Head Office perk
Share the Talent: Bring a friend on board and earn £500
Part of the venue’s Tronc system, which may give you up between £24,554.36 and £29,554.36 extra per year

Fulltime

Controller

Our client, a stable $10M–$30M manufacturing company, is seeking a hands-on Cont...

Location

United States , Saint Paul

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in Accounting, Finance, or related field required
Public accounting experience (audit or tax) strongly considered
Candidates without public accounting experience should have prior manufacturing experience
Strong understanding of accounting principles and financial reporting
Excellent communication skills and collaborative mindset
Ability to thrive in an on-site, team-focused environment

Job Responsibility

Lead all accounting operations including general ledger, month-end close, financial reporting, AP/AR, payroll, and cash management
Prepare timely and accurate monthly, quarterly, and annual financial statements
Provide financial analysis and recommendations to support budgeting and forecasting efforts
Maintain and improve internal controls, processes, and procedures
Oversee inventory accounting, cost accounting, and manufacturing-related financial reporting
Supervise, mentor, and develop a team of four accounting staff members
Partner with ownership and leadership on operational and financial decision-making
Ensure compliance with applicable accounting standards and regulatory requirements

What we offer

Competitive base salary
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Adjunct Instructor, School of Law

Gonzaga University in Spokane, Washington, is seeking an adjunct faculty member ...

Location

United States , Spokane

Salary:

Not provided

Gonzaga University

Expiration Date

Until further notice

Requirements

Degree in the area of expertise the adjunct is applying to teach in (or a closely related field).

Job Responsibility

Prepare, plan and teach assigned courses
Hold office hours (amount determined in consultation with Department Chair)
Create and grade assignments, including submitting grades according to established deadlines

HR Specialist

Are you an HR professional who loves supporting employees, staying organized, an...

Location

United States , Dover

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in an HR Specialist, HR Coordinator, or HR support role preferred
Strong knowledge of HR processes and best practices
Excellent communication and organizational skills
Comfortable working in HRIS systems and Microsoft Office
Detail-oriented, dependable, and able to handle sensitive information professionally

Job Responsibility

Support employee onboarding, offboarding, and personnel documentation
Assist with benefits administration, employee records, and HR compliance
Serve as a point of contact for employee questions related to HR policies and procedures
Help coordinate recruiting activities, interviews, and onboarding schedules
Maintain HR systems and reports with accuracy and confidentiality

Fulltime

On-Call Spa Therapist

Join our team in the Land of Enchantment! Four Seasons Resort Rancho Encantado S...

Location

United States of America , Santa Fe

Salary:

9.83 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Currently licensed in New Mexico
1+ years of massage therapy experience, preferably in a high end or luxury spa environment
Flexible schedule- availability to work evenings, weekends, and holidays
Ability to stand for extended periods and lift/pull up to 30 lbs.

Job Responsibility

Create a welcoming, memorable spa experience by building genuine connections with guests
Deliver exceptional hospitality with professionalism, confidence, and a solution‑oriented mindset
Maintain the highest standards of cleanliness and sanitation at all times
Demonstrate strong attention to detail and consistency in all treatments and services
Support and collaborate with the spa team to achieve shared success
Adapt quickly in a fast‑paced environment and assist Spa Reception and Attendants as needed

What we offer

Global growth opportunities
Comprehensive training & development
Food & beverage and spa discounts
Free employee meals
Complimentary employee parking
401(k) Retirement Plan
Sick leave pay

Parttime

Select Country

Head of New Business - Retail and Restaurants

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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