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We are partnered with a leading Cisco Gold Partner seeking a Head of Networks to lead its Managed Services network operations function. This is a key leadership role focused on delivering high-performance network support across enterprise environments, while driving automation, AI adoption, and operational excellence at scale. With strong growth plans in place, this role offers the opportunity to take ownership of a critical function and shape how it evolves.
Job Responsibility
Lead the network operations function within a Managed Services environment
Oversee a growing team of technical specialists and network managers
Own service performance across SLAs, KPIs, availability, and customer experience
Drive automation and AI-led improvements across support operations
Improve scalability, efficiency, and service quality through process optimisation
Develop and mentor team leaders and managers
Work closely with senior leadership to support business growth and expansion
Requirements
Experience leading network operations or managed services environments
Strong background in enterprise networking / infrastructure support
Proven ability to manage multi-layered technical teams
Track record of delivering against service performance metrics
Experience driving automation, tooling, or AI within operations
Strong leadership, communication, and stakeholder management skills