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Aurizon Logo Aurizon · Consulting

Head of Network Customers

Australia, Brisbane · Job Posted June 16, 2026
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Job Description

We are seeking a commercially astute and strategic leader to join Aurizon as Head of Network Customers. This pivotal role is responsible for leading customer engagement across our Network business, ensuring strong partnerships, commercial outcomes, and alignment with Aurizon’s long-term strategy. Reporting to the Group Executive Network, you will lead a high-performing team responsible for managing key customer relationships, infrastructure strategy, and customer experience across our network operations.

Job Responsibility

  • Lead and execute the customer strategy for the Network business, aligning with enterprise priorities
  • Build and maintain strong, trusted relationships with key customers and stakeholders to drive long-term commercial and regulatory outcomes
  • Oversee customer account management and infrastructure construction contracts, ensuring successful execution of negotiated outcomes
  • Lead and manage consultation with customers and industry groups regarding network maintenance and capacity, infrastructure and operational changes
  • Anticipate future customer needs and identify opportunities for improvement and innovation
  • Lead, mentor, and develop a high-performing team focused on customer excellence
  • Partner closely with operations, legal, and finance teams to deliver integrated solutions

Requirements

  • Significant experience in customer leadership, account management, or commercial roles within transport, logistics, infrastructure, or related sectors
  • Proven ability to negotiate and manage complex commercial agreements
  • Strong stakeholder engagement and influencing skills at executive level
  • Experience working in regulated environments (desirable)
  • Experience leading and developing high-performing teams
  • A collaborative and pragmatic approach, with the ability to navigate complexity and drive outcomes
  • Tertiary qualifications in business, commerce, or a related discipline (desirable)

Nice to have

  • Experience working in regulated environments
  • Tertiary qualifications in business, commerce, or a related discipline

What we offer

  • Development and growth opportunities
  • Access to mentoring and development programs
  • Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands
  • Parental leave program and super booster
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