Head of Mortgage Servicing, HSBC

HSBC

Location:
United States, Buffalo

Category:
Banking

Contract Type:
Employment contract

Salary:

122000.00 - 175000.00 USD / Year

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Job Description:

The Head of Mortgage Servicing at HSBC is responsible for overseeing the servicing of 28,700 loans valued at over 22 billion USD. The role involves managing mortgage service performance, leading operations teams, ensuring regulatory compliance, developing operational strategies, and monitoring performance indicators.

Job Responsibility:

Be accountable for IWPB Mortgage overall service performance including timeliness, quality, and availability of the performance data as per defined cadence, the responsibilities will cover weekly updates to business stakeholders, risk management and collaboration with third party vendors
Lead and manage the operations team to ensure smooth and efficient workflow processes in areas that include: Origination/underwriting Quality Control, Mortgage Post Closing, Mortgage Accounting, Mortgage Records Management, General and Default Servicing, Data and technology team
Oversee the Mortgage Servicing portfolio ensuring compliance with industry standards and regulations
Work closely with business stakeholders including compliance and risk to develop and implement operational strategies to improve efficiency and client satisfaction
Drive change management initiatives to support growth, operational scaling and process automation
Monitor and analyze third party key performance indicators (KPI’s) and service levels (SLA’s) to identify areas of improvement.

Requirements:

Bachelor’s degree in business administration, finance or related field
Strong storytelling and power point skills
Proven leadership experience in a high volume, consumer mortgage team
Excellent planning, organizing and commercial skills incl. strong financial management
Communication – ability to communicate complex issues concisely verbally, and in written form
Proficiency in mortgage software and technology
Strong analytical, problem solving and decision making skills
Excellent relationship management and influencing skills
Strong leader / positive role model
Attention to detail combined with strong delivery focus and ability to meet aggressive timeframes with quality results
Applicants must be legally authorized to work in the U.S.

What we offer:

Competitive Total Reward Package
Discretionary annual awards
Wellness Hub
Wide range of competitive and flexible benefits
Matching gift program
Immersive Sustainability and Climate Change Initiatives
Industry-leading volunteerism policy
Tailored professional development opportunities
Employee Resource Groups
Diverse and inclusive work environment

Additional Information:

Job Posted:
September 03, 2025

Expiration:
September 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Head of Mortgage Servicing

HSBC

Location:United States, Buffalo

Category:Banking

Contract Type:Employment contract