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Head of Mortgage Advice

leedsbuildingsociety.co.uk Logo

Leeds Building Society

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Location:
United Kingdom , Newcastle upon Tyne

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Category:
Banking

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Contract Type:
Not provided

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Salary:

90500.00 GBP / Year
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Job offer has expired

Job Description:

We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too - we're pleased to tell you about an opportunity for an experienced leader to head our Direct Mortgage Unit (DMU) and shape the future of our direct mortgage strategy.

Job Responsibility:

  • Hold end‑to‑end accountability for our remote mortgage advice proposition, ensuring it operates with the highest standards of regulatory integrity, customer protection and a positive service experience
  • Lead the strategic and operational development of the DMU, operating in a fast‑paced and continually evolving regulatory landscape
  • Ensure full alignment with FCA rules and guidance, The Certification Regime, and Conduct Risk Frameworks
  • Deliver a customer‑centric mortgage offering, driving continuous improvement in productivity, processes and colleague capability
  • Work closely with senior colleagues, commercial partners and cross‑functional teams, building strong internal and external relationships and acting as a visible ambassador for the Society

Requirements:

  • Credible senior leader with significant experience of leading operational change within a regulatory environment, particularly in contexts where customer protection and conduct are critical
  • Demonstrable success in delivering positive customer and commercial outcomes in complex, high‑stakes environments
  • Strong leadership skills with the ability to role model, care, connect and coach to drive performance, change, positive engagement and delivery against challenging objectives
  • Strong strategic planning and stakeholder management capability, with the confidence to influence decisions at all levels
  • A rigorous approach to governance, risk management and ensuring high‑quality operational delivery
  • Fully CeMAP qualified
What we offer:
  • Hybrid working – 2 days per week in the office
  • Annual bonus of up to 20%
  • Matched pension contributions up to 10%
  • 30 days holiday, plus bank holidays and holiday purchase scheme
  • Private Medical Insurance
  • Colleague Mortgage and Saver products

Additional Information:

Job Posted:
March 22, 2026

Expiration:
April 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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