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Part of the Modern Slavery Services team in Scotland and Northern Ireland, the Head of Service is a rewarding and supportive role at Migrant Help. provide high-quality management oversight of Migrant Help’s Trafficking and Exploitation Survivors’ Service (TESS) Scotland and our Modern Slavery Human Trafficking (NI) service. You will develop and nurture the effective working relationships required for excellent service delivery as a strategic partner to Scottish Government and Department of Justice NI, and sector partners, to provide high quality support to our clients.
Job Responsibility:
Provide leadership, ownership and accountability for the day-to-day operational management of the service
Point of escalation and support for Regional Managers
Line management, supervision and appraisal of direct reports and oversight of staff, supervisory responsibilities for Regional Managers
Co-ordination of strategic stakeholder engagement plan for both services
Responsible for the recruitment, management and development of the two regional teams, ensuring high performing, highly motivated and engaged teams that will contribute to organisational success
Working with the service Director to develop reliable longer-term forecasts of demand for service planning purposes
Ensure compliance with all statutory and contractual requirements, and adherence to Migrant Help’s Policies and Procedures
Lead contact for Migrant Help’s Quality Team for organisational or contractual audits and inspections, providing oversight of audit and quality monitoring activities undertaken by the modern-day slavery teams to implement actions, mitigations, recommendations and opportunities for improvement across the service within the agreed timescales
Requirements:
Experience and understanding of working with external agencies and developing increased opportunities for service users
Ability to motivate and lead a diverse team of managers.
A demonstrable ability to communicate effectively both in writing and verbally, including well developed report writing and presentation skills
Ability to work in a timely fashion dealing with challenging and changing needs, prioritising work as necessary.
Must be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
Must provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
This post is subject to a Protecting Vulnerable Group (PVG) and ACCES NI check
What we offer:
Our working week is 35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
Option to buy or sell up to 5 days of annual leave
Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
Wellbeing support.
Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.