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Wells Fargo Logo Wells Fargo · IT - Software Development

Head of Mobile Platforms & Experiences

United States, San Francisco Employment contract 185000.00 - 300000.00 USD / Year · Job Posted June 04, 2026

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Job Description

The Head of Enterprise Digital Platforms & Experiences team within Digital, Data, & AI (DDAI), part of Consumer Banking and Lending (CBL), is seeking a Head of Mobile Platforms & Experiences. This Director-level role leads a high-performing team delivering intuitive, secure, and scalable mobile capabilities that drive customer engagement, digital adoption, and growth. We are looking for a strategic, customer-focused, data-driven leader to define and execute the vision, strategy, and roadmap for mobile platforms and experiences. The ideal candidate brings deep mobile product leadership, strong cross-functional influence, and a track record of building exceptional experiences in complex, regulated environments.

Job Responsibility

  • Drive mobile-first experiences that increase customer adoption, engagement, retention, and satisfaction
  • Partner with senior business, technology, design, risk, fraud, operations, marketing, and data leaders to align mobile priorities with enterprise objectives
  • Evaluate emerging industry trends, technologies, and competitive experiences to shape future mobile innovation
  • Identify opportunities to leverage AI and emerging technologies to enhance mobile customer experiences and operational efficiency
  • Lead the mobile product organization responsible for roadmap prioritization, delivery execution, and ongoing optimization
  • Drive customer-centric product development informed by analytics, customer feedback, market insights, and experimentation
  • Champion modern product management practices, agile delivery, and continuous improvement across the organization
  • Drive operational excellence across mobile performance, release management, customer feedback, and platform stability
  • Develop and execute strategies to grow mobile adoption and deepen customer engagement
  • Inspire and develop high-performing outcomes-focused teams, fostering a culture of curiosity, innovation, accountability, collaboration, and continuous improvement

Requirements

  • 10+ years of digital product management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 4+ years of management or leadership experience
  • Experience leading enterprise-scale digital capabilities and complex cross-functional initiatives
  • Digital product management experience within financial services or fintech
  • Experience modernizing digital customer journeys in highly regulated environments
  • Familiarity with agile product operating models and modern product management practices, including leveraging AI for delivery/execution
  • Demonstrated ability to influence senior executives and drive enterprise alignment
  • Strong strategic thinking, communication, and execution capabilities
  • Customer-first, enterprise and outcomes-focused mindset
  • Strategic and forward-thinking
  • executive presence and communication skills (verbal and written)
  • Data-driven decision maker
  • Innovative and growth-oriented
  • Curious and adaptive leader who embraces emerging technologies, including AI-enabled experiences
  • Driven, sense of urgency, passion, excitement to deliver for customers and the team

What we offer

  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
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