CrawlJobs Logo
Uber Logo Uber · IT - Administration

Head of Merchant Support Operations - United States & Canada

United States, New York 183000.00 - 225500.00 USD / Year · Job Posted February 13, 2026
Apply Position
Job Link Share

Job Description

The US&C Delivery CommOps organization is responsible for supporting Uber Merchants, Couriers, and Consumers across a vast international network, leveraging both onshore and offshore teams. We provide support through multiple channels, including phone, chat, email, automation, and GenAI, ensuring a seamless and efficient experience. This role will allow you to drive large-scale impact and work alongside numerous stakeholders. You will leverage project management methodologies to manage projects and programs throughout the merchant lifecycle, lead cross-functional collaboration, and be an expert on merchant policy and experience. You will lead a team of Program Managers to deliver merchant experience improvements that enhance support operations and support the business in hitting strategic goals.

Job Responsibility

  • Lead the development of the vision, roadmap, and support strategy for Merchant Support in the US & Canada
  • Partner with cross-functional teams to influence key metrics
  • Measure and evaluate processes and drive continuous process improvement
  • Lead through influence, and partner with CommOps teams and business stakeholders to drive decisions and projects to completion
  • Represent the team’s work with global, regional, and cross-functional stakeholders
  • Ensure people, processes, and technology work together to deliver outstanding customer experiences
  • Facilitate planning, including headcount plans, support product & tech roadmaps, and critical decision & enablement timelines
  • Identify opportunities for team development and leverage individual strengths to build a high-performing team

Requirements

  • Minimum 8+ years of experience in strategy, planning, operations, program management, or consulting
  • Track record of successful people management
  • Track record of building and continuously improving processes and programs supporting multiple stakeholders
  • High business acumen and ability to lead decision-making across multiple stakeholder groups
  • Exceptional written, verbal, and visual communication skills
  • Experience working with ambiguity in a fast-paced environment
  • Ability to derive insights from data and use data to inform decisions
  • Bachelor's degree or equivalent work experience

Nice to have

  • Deep experience and expertise in developing strategies and roadmaps for scaling support operations
  • Demonstrated ability to thrive in a fast-paced environment, bringing structure to new problems and concepts
  • Ability to drive consensus and actionable results across highly cross-functional teams
  • Knowledge of Uber customer support operations
  • Experience working with large and distributed global teams
  • Experience leading multiple cross-functional initiatives
  • Data-driven mentality and strong business judgment
  • Resilient, positive, and deeply customer-focused
  • Love learning how things work and you're always looking for innovative solutions

What we offer

  • Eligible to participate in Uber's bonus program
  • May be offered an equity award & other types of comp
  • Eligible to participate in a 401(k) plan
  • Eligible for various benefits (details at provided link)
Uber - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Head of Merchant Support Operations - United States & Canada

8 matching positions

New

Collections Specialist

We are looking for a Collections Specialist to join a university-affiliated orga...
Location
Location
United States , Wauwatosa
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in collections, accounts receivable, or customer account management
  • Hands-on experience working with enterprise account systems such as Oracle and Banner
  • Strong verbal and written communication skills, including the ability to navigate sensitive payment discussions professionally
  • High attention to detail with consistent documentation and follow-through habits
  • Ability to manage a high-volume workload while maintaining accuracy and responsiveness
  • Proficiency with Excel for tracking, reporting, and account review
  • Background in commercial or consumer collections, billing collections, or broader credit and collection processes
Job Responsibility
Job Responsibility
  • Oversee a defined group of delinquent accounts and take timely action to improve collection outcomes
  • Examine billing records, payment activity, and account details to identify issues affecting outstanding balances
  • Communicate with students and customers to discuss past-due amounts, answer questions, and arrange practical repayment options
  • Record collection efforts, customer interactions, and account changes accurately within system tools
  • Partner with finance, billing, and customer support teams to resolve disputes and clear barriers to payment
  • Review aging data regularly to prioritize follow-up efforts and raise higher-risk accounts when appropriate
  • Use Oracle, Banner, and Excel to track receivables activity, maintain reporting, and support reconciliations
  • Follow established collection practices and compliance standards in all account-related activities
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right
New

Housekeeping Associate

At Marriott International, we are dedicated to being an equal opportunity employ...
Location
Location
India , Nashik
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • No high school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Respond promptly to requests from guests and other departments
  • Fill cart with supplies and transport cart to assigned area
  • Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
  • Replace guest amenities and supplies in rooms
  • Replace dirty linens and terry with clean items
  • Make beds and fold terry
  • Clean bathrooms
  • Remove trash, dirty linen, and room service items
  • Check that all appliances are present in the room and in working order
  • Straighten desk items, furniture, and appliances
  • Fulltime
Read More
Arrow Right
New

Family Law Paralegal

We are looking for an experienced Family Law Paralegal to join a boutique legal ...
Location
Location
United States , Irvine
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of paralegal experience supporting family law matters within a law firm environment
  • Strong working knowledge of family law and civil litigation procedures, including discovery and trial preparation
  • Proficiency with Microsoft 365 applications, including Word, Excel, and Outlook, as well as Adobe Acrobat Pro
  • Experience with electronic court filing processes and related procedural requirements
  • Demonstrated ability to manage case information using legal case management software
  • Excellent written and verbal communication skills with a detail-oriented and client-focused approach
  • Strong organizational skills, close attention to detail, and the ability to manage multiple deadlines effectively
Job Responsibility
Job Responsibility
  • Maintain accurate matter intake and case records, including conflict checks and updates within case management platforms
  • Prepare litigation materials such as pleadings, client correspondence, court forms, and required financial or case disclosures for attorney review and filing
  • Coordinate written discovery and assist with responses, document collection, and deposition preparation to support ongoing case strategy
  • Manage electronic filing, document service, and completion of proofs of service in accordance with court rules and deadlines
  • Organize substantial volumes of case materials, including redactions, bates labeling, and structured electronic file maintenance
  • Oversee attorney scheduling by tracking court dates, filing deadlines, client meetings, and other time-sensitive commitments
  • Support hearing and trial readiness by assembling exhibits, binders, and related documents needed for proceedings
  • Handle incoming and outgoing correspondence, legal documents, and general administrative tasks while helping maintain an orderly paperless workflow
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
  • free online training
Read More
Arrow Right
New

Outsourced Maintenance Technical Representative

Location
Location
Belgium;Netherlands;Germany;Sweden;United Kingdom , Zaventem;Schiphol;Langenhagen;Stockholm;Luton
Salary
Salary:
Not provided
https://www.tui.com Logo
TUI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You bring a well-rounded E&M technical background with experience in heavy maintenance, along with the ability to interpret commercial contract terms
  • Your solid understanding of compliance requirements for outsourced maintenance activities means nothing slips through the cracks
  • You're a self-motivated individual who takes initiative and works collaboratively, with a track record of engaging with and delivering to multiple diverse stakeholders
  • Confident in influencing and negotiating with suppliers, you're happy to operate with relative autonomy and travel to third-party facilities across the globe
  • Your strong organizational skills and sound IT abilities allow you to deftly utilize standard packages, whilst your financial acumen helps you understand and manage cost implications
  • You're a skilled communicator who quickly builds rapport, ensuring our requirements are fully understood and delivered to, adapting your style according to audience and situation
Job Responsibility
Job Responsibility
  • You'll be our eyes and ears at third-party facilities, liaising with selected MROs on all aspects of contracted outsourced maintenance across any TUI Group airline
  • As the single point of contact, you'll review and authorize additional work from both technical and commercial perspectives, ensuring everything runs smoothly
  • Quality is your priority – you'll make sure all outsourced maintenance activities meet the requisite standards and that paperwork is fully compliant
  • You'll keep everything on track by ensuring work is conducted in line with contractual terms, supplier SLAs, and NAA regulations
  • Reporting to relevant parties within E&M, you'll flag any issues or concerns, escalating matters when needed and coordinating activity between MRO and TUI Group
  • Acting as a key point of contact for internal stakeholders, you'll provide expertise on outsourced maintenance matters whilst operating collaboratively and professionally in line with our Company values
What we offer
What we offer
  • Attractive remuneration
  • discretionary bonus schemes
  • generous travel benefits
  • extensive health & well-being support
  • Flexible working
  • Access the TUI Learning Hub
  • opportunities to work on global projects and teams
  • Community involvement with local charity and sustainability initiatives like the TUI Care Foundation
  • Fulltime
Read More
Arrow Right
New

Country Business Risk & Compliance Manager

By integrating and applying risk and compliance frameworks into our processes, n...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Basic understanding of IKEA’s corporate identity, core values and vision of creating a better everyday life for the many people
  • Sound understanding of business processes within IKEA
  • Extensive risk management knowledge and how to assess and mitigate risks in an international business environment
  • Extensive knowledge of procedures for assessing, evaluating, and monitoring compliance with federal laws, regulations and guidance
  • Extensive knowledge of how to create and implement change initiatives and manage stakeholders in IKEA
  • Broad knowledge in the areas of occupational safety, fire safety, security and crisis management
Job Responsibility
Job Responsibility
  • Overall responsible to lead, review, support and secure the risk and compliance aspects of the businesses and operations in Ingka for a designated country, as well as responsible to implement standard processes and ways of working for the risk and compliance area in the Ingka Group
  • Accountable for the creation and execution of the country Business Risk & Compliance plan based on country risk register, priorities and business needs. Ensure a solid integration and partnership with the Ingka business in order to grasp opportunities and enable a risk based approach throughout the country
  • Lead the creation of country specific risk and compliance insights in order to identify and act on risks and business opportunities
  • Secure that management has relevant and tactical and strategical risk and compliance insights to support business planning process and decision making
  • Accountable for maintaining country Risk Register in order to identify, assess and manage risks at country level, document and report findings to Country Management and Country Matrix Leader
  • Lead the Crisis Management work, secure that routines and response plans are implemented to ensure crisis preparedness throughout the country
  • Lead implementation of standardised and automated ways of working to create efficiency by 'right by design' and create alignment throughout the country
  • Accountable to secure implemented and effective global Business Risk & Compliance frameworks based on country risk appetite and context, business needs, local regulation and legislation, secure sign off by Group Business Risk & Compliance
  • Responsible for leading and developing a high performing Business Risk & Compliance function as well as matrix in the country, based on set goals, KRI’s and KPI’s, resulting in an efficient, professional and high performing organization with identified talents for the needs of today and tomorrow
  • Lead and inspire a risk and compliance performance mind-set, raise risk awareness and promote a risk culture throughout the country organisation, and thereby support growth and maximization of business value
  • Fulltime
Read More
Arrow Right
New

Software Engineer Lead

The Senior Software Engineer will play a pivotal role in software development ac...
Location
Location
Poland , Kraków
Salary
Salary:
Not provided
pepsico.com Logo
Pepsico
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A Bachelor's Degree in Computer Science, Engineering or a related field
  • Minimum of 7 years of relevant software development and engineering management experience
  • 3+ years of experience on architecting fault tolerant, high scale distributed systems
  • Commanding knowledge of data structures, algorithms, and object-oriented design
  • Expertise in Java and Spring / SpringBoot ecosystem, JUnit, BackEnd MicroServices, Serverless Computing, Creating REST API'S
  • Experience with JavaScript/TypeScript, Node.js, React / ReactNative FrontEnd frameworks
  • Full stack engineering experience
  • Experience with Azure Google Cloud, Amazon Web Services and cloud specific PaaS and SaaS solutions
  • Experience with mission critical, 24x7 systems
  • Experience with high throughput cloud native distributed systems
Job Responsibility
Job Responsibility
  • Support the vision and guide a team of engineers to build and support supply chain digital products and services across S&T core priorities
  • Partner with User Experience, Product Management, IT, Data & Analytics, Emerging Tech, Innovation, and Process Engineering teams to deliver the Digital Products portfolio
  • Support software development strategy utilizing industry standards
  • Create roadmap and timing of implementation of the roadmap based on business requirements and strategy
  • Support expanding software engineering capabilities through a customer obsessed, services-driven digital solutions platform that leverages data and AI to deliver automated and personalized experiences
  • Help problem solve delivery impediments, risks, issues, and changes tied to the engineering initiatives to the stakeholders
  • Interact with key business partners to recommend solutions that best meet the strategic needs of the business
  • Fulltime
Read More
Arrow Right
New

Iqms Data Integration Consultant

We are looking for an experienced IQMS Data Integration Consultant to support a ...
Location
Location
United States , Germantown
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in ERP consulting, reporting, or financial systems work, with strong hands-on expertise in IQMS/DelmiaWorks
  • Demonstrated success developing or redesigning profit-and-loss reporting for multi-plant or multi-entity manufacturing environments
  • Strong understanding of financial reporting concepts, including general ledger structures, cost centers, budgeting, and consolidated reporting
  • Experience with reporting and analytics tools such as Crystal Reports, Power BI, and other BI or custom reporting platforms
  • Ability to gather business requirements, document functional needs, and convert them into technical reporting or integration solutions
  • Knowledge of data integration methods, including ETL processes, API-based connections, and configuration management practices
  • Strong communication skills with the ability to work directly with stakeholders across finance, operations, and technology teams
Job Responsibility
Job Responsibility
  • Design and deliver profit-and-loss reporting solutions that provide both site-level insight and combined financial views across multiple manufacturing operations
  • Evaluate gaps between existing plant reporting structures and general ledger financial data, then recommend practical improvements that increase reporting accuracy
  • Configure, develop, and refine reporting outputs using IQMS/DelmiaWorks, Crystal Reports, Power BI, and related business intelligence tools
  • Align account mappings, cost center structures, and budgeting frameworks to support consistent financial reporting across facilities
  • Build scalable reporting processes that reduce dependence on manual spreadsheets and other interim workarounds
  • Collaborate with finance, operations, and technical teams to gather requirements and translate business needs into effective data and reporting solutions
  • Support post-implementation optimization activities by enhancing reporting performance, usability, and data integrity after the recent rollout
  • Create repeatable reporting frameworks that improve budget tracking, financial consolidation, and executive visibility into operating performance
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right
New

Trainee De Reservas (Sales & Marketing)

Build upon your classroom studies through our Hotel Internship Program opportuni...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You must be a current college or university student
Job Responsibility
Job Responsibility
  • Build upon your classroom studies through our Hotel Internship Program opportunities
  • Learn first-hand about a hotel's operations
  • Experience the industry from the ground up
  • Get immersed in Marriott's culture and business
  • Find your true calling in the travel industry
  • Gain hands-on experience in the exciting world of hotel management
  • Fulltime
Read More
Arrow Right