Head of Merchant Enablement Job at Uber (Tokyo)

Head of Merchant Support Operations - United States & Canada

The US&C Delivery CommOps organization is responsible for supporting Uber Mercha...

Location

United States , New York; San Francisco; Chicago; Washington

Salary:

183000.00 - 225500.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

Minimum 8+ years of experience in strategy, planning, operations, program management, or consulting
Track record of successful people management
Track record of building and continuously improving processes and programs supporting multiple stakeholders
High business acumen and ability to lead decision-making across multiple stakeholder groups
Exceptional written, verbal, and visual communication skills
Experience working with ambiguity in a fast-paced environment
Ability to derive insights from data and use data to inform decisions
Bachelor's degree or equivalent work experience

Job Responsibility

Lead the development of the vision, roadmap, and support strategy for Merchant Support in the US & Canada
Partner with cross-functional teams to influence key metrics
Measure and evaluate processes and drive continuous process improvement
Lead through influence, and partner with CommOps teams and business stakeholders to drive decisions and projects to completion
Represent the team’s work with global, regional, and cross-functional stakeholders
Ensure people, processes, and technology work together to deliver outstanding customer experiences
Facilitate planning, including headcount plans, support product & tech roadmaps, and critical decision & enablement timelines
Identify opportunities for team development and leverage individual strengths to build a high-performing team

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible to participate in a 401(k) plan
Eligible for various benefits (details at provided link)

Fulltime

Head of Account Management, Digital

We’re looking for an experienced and motivated leader to join our Account Manage...

Location

United States , San Francisco

Salary:

245000.00 - 320000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

10+ years experience in building and managing large multi-level teams
8+ years experience in account management, business development, consulting, or a related field
Experience in managing a portfolio of Fortune 500 accounts
Payments experience required
An energetic self-starter with a proven commercial edge in a high growth technology environment, entrepreneurial track record and strong negotiation skills
Experience scaling a client facing or revenue generating function within a fast paced, collaborative environment
Demonstrate understanding of the unique commercial and operational drivers of enterprise businesses
An excellent written and oral communicator and team player with strong management skills and business aptitude

Job Responsibility

Lead a business focused team of managers and their direct reports. Develop and motivate, and coach in areas including but not limited to: people management, expectation setting, strategic portfolio growth, and conflict management
Serve as an executive stakeholder, providing strategic and consultative advice to influence and fulfill the global payments strategy of merchants
Set clear individual and team goals focused on commercial growth and business impact. Report on performance and metrics at an executive level
Identify and work with cross functional teams to improve internal processes and product offerings the enable scaled growth and enhance our merchant experience
Create strategic plans to execute company commercial goals
Create an inspiring and collaborative team environment with an open communication/feedback culture
Recruit and develop new team members in line with the Adyen culture and required skills

Fulltime

New

Head Of Policy APAC

Adyen delivers the payments, data, and financial products that power the world's...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

8+ years in payments, financial services, fintech, or public policy, with deep APAC expertise
Strategic vision of where the APAC region is heading
Strong senior-level relationships with regulators and policymakers across Adyen's key APAC markets, including Australia, New Zealand, Hong Kong, India, Japan, Malaysia, and Singapore
Fluent in payments and financial services business models, merchant needs, and product tradeoffs
Skilled at translating technical requirements into clear, defensible policy positions and communicating those to both internal and external stakeholders
Excellent written communication skills, with the ability to produce strong submissions, briefs, and narratives
Pragmatic and outcomes-driven, with sharp judgment and strong credibility
Aligned with the Adyen Formula: you take ownership, work as one team, seek clarity, and deliver excellence

Job Responsibility

Own the APAC policy agenda. Drive the regional priorities that enable cross-border commerce, reduce friction in payments and banking, and strengthen ecosystem resilience — delivering this through high-quality consultations, submissions, and briefings that move outcomes forward
Connect policy and product. Translate regulatory change into product opportunity and risk. Advance our product roadmaps by shaping practical, workable policy outcomes
Lead senior regulatory engagement. Maintain trusted relationships with key regulators, central banks, and policymakers across APAC. Represent Adyen in high-stakes forums with sound judgment and credibility
Build thought leadership and coalitions. Strengthen Adyen's voice with industry groups and ecosystem partners. Advance a pragmatic agenda that supports innovation and strong safeguards
Enable customer participation. Create targeted opportunities for merchants and platforms to engage in policy discussions through briefings, roundtables, and aligned advocacy
Partner across the business. Work closely with Product, Regulatory, Legal, Compliance, Risk, Commercial, and Communications to align priorities and translate policy into clear business action

What we offer

A senior role shaping how modern payments policy evolves across APAC markets
Direct influence on regulatory outcomes that matter for global commerce and the future of payments
A seat at the table with senior leaders across product, risk, and commercial teams — translating policy into growth, resilience, and customer value

New

Head of Policy - Europe/UK

Adyen delivers the payments, data, and financial products that power the world’s...

Location

United Kingdom; Belgium , London; Brussels

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

10+ years in payments, financial services, fintech, or public policy, with deep EU and UK expertise
Strategic vision of how to help Europe and the UK realize their economic and simplification goals
Strong senior-level relationships with EU and UK financial regulators and policymakers
Fluent in payments and banking business models, merchant needs, and product tradeoffs
Skilled at translating technical requirements into clear, defensible policy positions
Excellent writer, able to produce strong submissions, briefs, and narratives
Pragmatic and outcomes-driven, with sharp judgment and strong credibility
Aligned with the Adyen Formula: you take ownership, work as one team, seek clarity, and deliver excellence

Job Responsibility

Advance EU/UK policy priorities: Own the regional agenda to enable cross-border commerce, reduce friction in payments and banking, and drive increased harmonization and competition across the European market
Connect policy and product: Work closely with Product, Regulatory, Legal, Compliance, and Risk to translate regulatory change into product opportunity and risk
Advance our product roadmaps via shaping practical, workable policy outcome
Lead senior regulatory engagement: Maintain trusted relationships with EU and UK regulators, central banks, and policymakers
Represent Adyen in high-stakes forums with judgment and credibility
Deliver high-quality external work: Work with our Regulatory and Communications team to draft Adyen’s positions and drive consultations, submissions, and briefings that drive outcomes for our business and our customers
Build thought leadership and coalitions: Strengthen Adyen’s voice with industry groups and ecosystem partners
Advance a pragmatic agenda that supports innovation and strong safeguards
Enable customer participation: Work with our Regulatory and Commercial teams to create targeted opportunities for merchants and platforms to engage in policy discussions through briefings, roundtables, and aligned advocacy

What we offer

A senior role shaping how modern payments policy evolves across the EU and UK
Direct influence on regulatory outcomes that matter for global commerce and the future of payments
A seat at the table with senior leaders across product, risk, and commercial teams, translating policy into growth, resilience, and customer value

New

Head of Policy - Europe/UK

Adyen delivers the payments, data, and financial products that power the world’s...

Location

United Kingdom; Belgium , London; Brussels

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

10+ years in payments, financial services, fintech, or public policy, with deep EU and UK expertise
Strategic vision of how to help Europe and the UK realize their economic and simplification goals
Strong senior-level relationships with EU and UK financial regulators and policymakers
Fluent in payments and banking business models, merchant needs, and product tradeoffs
Skilled at translating technical requirements into clear, defensible policy positions
Excellent writer, able to produce strong submissions, briefs, and narratives
Pragmatic and outcomes-driven, with sharp judgment and strong credibility
Aligned with the Adyen Formula: you take ownership, work as one team, seek clarity, and deliver excellence

Job Responsibility

Advance EU/UK policy priorities: Own the regional agenda to enable cross-border commerce, reduce friction in payments and banking, and drive increased harmonization and competition across the European market
Connect policy and product: Work closely with Product, Regulatory, Legal, Compliance, and Risk to translate regulatory change into product opportunity and risk
Advance our product roadmaps via shaping practical, workable policy outcome
Lead senior regulatory engagement: Maintain trusted relationships with EU and UK regulators, central banks, and policymakers
Represent Adyen in high-stakes forums with judgment and credibility
Deliver high-quality external work: Work with our Regulatory and Communications team to draft Adyen’s positions and drive consultations, submissions, and briefings that drive outcomes for our business and our customers
Build thought leadership and coalitions: Strengthen Adyen’s voice with industry groups and ecosystem partners
Advance a pragmatic agenda that supports innovation and strong safeguards
Enable customer participation: Work with our Regulatory and Commercial teams to create targeted opportunities for merchants and platforms to engage in policy discussions through briefings, roundtables, and aligned advocacy

What we offer

A senior role shaping how modern payments policy evolves across the EU and UK
Direct influence on regulatory outcomes that matter for global commerce and the future of payments
A seat at the table with senior leaders across product, risk, and commercial teams, translating policy into growth, resilience, and customer value

Payments & Risk Operations Senior Manager - Global

The Payments & Risk Operations Manager is a senior, strategic, and highly accoun...

Location

Ireland; United Kingdom

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, risk, or global operations, including people leadership experience
Deep expertise in payments processing, merchant acquiring, payouts, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models, processes, and automation
Strong understanding of payments partners (e.g., Stripe) and the commercial, technical, and operational dynamics of PSP ecosystems
Highly data-driven with strong analytical and KPI design skills, experienced in using insights to drive decisions and outcomes
Solid financial acumen, including cost of acceptance, loss forecasting, and revenue/retention impact of payments
Strategic, systems-level thinker with strong executive presence—able to set long-term direction, build scalable frameworks, and influence senior leaders without authority, and make balanced, values-led decisions that align risk, customer experience, and commercial outcomes
Experienced leader of specialists who builds capability, develops future leaders, and drives high performance through clear expectations, coaching, and continuous improvement
Exceptional collaborator who aligns and uplifts regional teams through influence, strong relationships, and open, values-led communication

Job Responsibility

Product delivery: Collaborate with Pay Product and Commercial to support the rollout of PhorestPay product and features
Payment & Risk Partner management: Own the global payments partner ecosystem strategy, including partner selection, contract negotiation, operational governance, and performance management
Mitigate loss of revenue through developing a scalable risk operations function
Establish the governance model for incident management ensuring rapid cross functional response and prevention, managing incidents and service degradations
Efficiency & Process Optimisation: Establish, communicate and continuously evolve the global Payments & Risk Operations Strategic Vision, ensuring it aligns with Phorest objectives and is translated into regional plans and outcomes
Co-own the end-to-end customer journey perspective for payments with Global Customer Operations, ensuring Customer Ops processes (support, onboarding, education, migrations, complex activations) always account for payments and risk requirements
Continuously identify, assess and optimise cross-journey processes (support, onboarding, education, and data migrations) with the lens of payments
Own automation and process optimisation initiatives, ensuring workflows reduce friction and improve service delivery, enabled by the Business Systems team
Track and report measurable improvements
Cross-Departmental-Region Collaboration: Partner deeply with the Global Head of Customer Operations and their domain leads to embed payments/risk into global CX operating systems, including planning cycles, VoC rhythms, enablement content, and regional health reviews

What we offer

Private healthcare
2 Wellness Days
Employee assistance program
Free online GP service
Competitive Compensation
Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
Bike to work scheme

Head of SMB, Uber Eats Japan

We're looking for a strategic leader to build and lead our merchant strategy and...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

10+ years in general management, consulting, or strategic sales with experience leading teams of 30+
Business-level Japanese (advanced) and fluent English
8+ years working in Japan
Proven ability to build motivated teams through coaching and enablement
Strong strategic thinking with the ability to translate data into actionable insights
Excellent business judgment and ability to establish priorities quickly
Ability to balance short-term execution with long-term vision, and local priorities with global alignment
Experience in matrixed environments with cross-functional stakeholders
Strong organizational and project management skills

Job Responsibility

Recruit, coach, and lead a high-performing team of strategy and sales professionals
Build a motivated team culture grounded in psychological safety, authenticity, and enablement
Provide comprehensive leadership that upholds Uber Values
Foster collaboration with cross-functional partners including operations, marketing, product, finance, and customer support
Develop and execute scalable merchant growth strategies aligned with business objectives
Analyze market trends, competitor activities, and customer feedback to refine strategy
Prepare strategic presentations with actionable insights for executive reviews
Lead Joint Business Planning discussions with mid-market merchants
Build and inspire a sizeable sales team to acquire and deepen merchant partnerships across multiple products
Establish a solution-based account management culture focused on development, integrity, and results

New

Head of Exclusives' Account Management, Postmates and West Uber Eats

The Head of Postmates and West Uber Eats Exclusives Account Management leads a h...

Location

United States , Los Angeles; San Francisco

Salary:

157000.00 - 193000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

7+ years of B2B account management, customer success, partnerships, or sales experience, including ownership of complex, high-value relationships in a technology-enabled environment
2+ years of people leadership experience managing and developing teams (performance management, coaching, career development, and hiring)
Proven track record owning the full customer lifecycle across a portfolio, including renewals and complex negotiations through redlines to signature
Strong commercial judgment and consultative approach to driving partner growth, retention, and profitability
Executive-level communication skills with experience leading structured business reviews, building pre-reads, and aligning senior stakeholders to clear outcomes
Strong analytical fluency with the ability to synthesize performance drivers, identify trends, and translate data into strategy and prioritized actions
Skilled communicator with attention to detail, advanced organizational skills, and motivation to win in a competitive environment
Experience leading cross-functional workstreams with Product, Engineering, Legal, Support, Territory Operations, Finance, Marketing, and Cross-LOB leadership to deliver outcomes for key partners

Job Responsibility

Lead and develop a team of 5+ Senior Account Managers delivering white-glove, executive-level account management for a shortlist of the most important SMB restaurant partnerships across Uber Eats and Postmates
Own portfolio outcomes end-to-end, including retention, renewals, growth, and partner satisfaction—setting targets, forecasting performance, and driving a consistent, repeatable operating model
Establish and maintain a rigorous operating cadence (weekly business rhythm, pipeline reviews, QBR standards, and renewal readiness) that ensures measurable progress across partner health and growth initiatives
Serve as the executive escalation point for the portfolio, resolving high-severity partner issues and coordinating cross-functional stakeholders to deliver timely, durable solutions
Coach Account Managers on consultative selling, storytelling with data, negotiation strategy, and executive presence—raising the bar on quality of business reviews, pre-reads, and action plans
Set the strategy for partner growth, including expansion planning, marketing levers, operational programs, and cross-sell/upsell motions
ensure team execution is grounded in clear ROI and measurable outcomes
Lead high-visibility renewal and commercial negotiations for priority partners, guiding strategy from redlines through signature and ensuring internal alignment on risk, profitability, and long-term value
Partner closely with Product/Engineering and Operations leadership to identify systemic merchant experience gaps, influence roadmap and process improvements, and scale best practices across the portfolio
Drive organizational alignment internally by translating partner needs into clear internal asks, and translating Uber Eats/Postmates priorities into partner-ready narratives that build trust and long-term commitment

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award, sales bonuses & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits

Fulltime

Head of Merchant Enablement

Uber

Location:
Japan , Tokyo

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 25, 2026

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