CrawlJobs Logo

Head of Merchant Enablement

uber.com Logo

Uber

Location Icon

Location:
Japan , Tokyo

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Sitting within the Japan Uber Eats Merchant Operations team, the Head of Merchant Enablement owns the end-to-end operational life cycle for our most critical merchant partners. The Merchant Enablement pillar is a core foundation of our merchant strategy, aimed at creating the fastest and most reliable way for merchants to onboard and grow their business on Uber Eats. As a team lead, you will be the architect of "efficiency at scale." You will lead a high-output team overseeing the delicate balance between white-glove Enterprise operations and scaling of processes. This is a role for a "visionary operator"—someone who can navigate complex ENT partner demands today while building the automations that allow our operations to scale effortlessly tomorrow.

Job Responsibility:

  • Lead the Enablement Pillar: Drive the strategy for Merchant Enablement, focusing on Enterprise Partner Onboarding, Enterprise Partner Operations, and SMB Sales Support
  • Optimize Enterprise Operations: Own the complex, manual processes associated with ENT menu changes and miscellaneous requests, transforming them into streamlined, automated workflows
  • Team Leadership at Scale: Manage and upskill a team of 20+ external contractors and 2 Full Time Employees, ensuring high performance, efficiency, and business continuity
  • Strategic Problem Solving: Deep dive into operations data to identify bottlenecks and design scalable solutions that improve speed-to-market and issue resolution
  • AI & Automation Champion: Proactively identify opportunities to use AI tools to automate existing manual processes
  • Cross-Functional Partnership: Represent the Merchant Ops team in a lead role in forums with Sales, Product, and Community Operations to ensure alignment on partner expectations and SLAs
  • Change Management: Act as a thought partner for Japan leadership, driving "0-to-1" initiatives that move the needle on cost management and operational excellence

Requirements:

  • 7+ years in BizOps, Consulting, or high-volume Onboarding
  • Proven track record of managing large, diverse teams (FTEs + Contractors) and influencing stakeholders upward
  • Bilingual fluency is a must (Business Level Japanese and Business-level English)
  • Strong analytical thinking
  • Familiarity with AI tools and Spreadsheet for process optimization is highly preferred
  • A "Great Operator" mentality—you see a manual process and immediately think about how to automate and optimize it

Nice to have:

  • Advanced Data Analytics: Ability to deep-dive into complex operations data to identify business problem landscapes and understand dependencies. You should be able to translate raw data into actionable insights and strategic recommendations that drive business outcomes
  • Hands-on Automation: Experience implementing specific AI-driven workflows or automation platforms to reduce manual task volume and improve accuracy
  • Onboarding Specialization: Background in complex merchant ecosystems where managing high-touch partner lifecycles was a core requirement

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Uber - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Head of Merchant Enablement

Head of Merchant Support Operations - United States & Canada

The US&C Delivery CommOps organization is responsible for supporting Uber Mercha...
Location
Location
United States , New York; San Francisco; Chicago; Washington
Salary
Salary:
183000.00 - 225500.00 USD / Year
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 8+ years of experience in strategy, planning, operations, program management, or consulting
  • Track record of successful people management
  • Track record of building and continuously improving processes and programs supporting multiple stakeholders
  • High business acumen and ability to lead decision-making across multiple stakeholder groups
  • Exceptional written, verbal, and visual communication skills
  • Experience working with ambiguity in a fast-paced environment
  • Ability to derive insights from data and use data to inform decisions
  • Bachelor's degree or equivalent work experience
Job Responsibility
Job Responsibility
  • Lead the development of the vision, roadmap, and support strategy for Merchant Support in the US & Canada
  • Partner with cross-functional teams to influence key metrics
  • Measure and evaluate processes and drive continuous process improvement
  • Lead through influence, and partner with CommOps teams and business stakeholders to drive decisions and projects to completion
  • Represent the team’s work with global, regional, and cross-functional stakeholders
  • Ensure people, processes, and technology work together to deliver outstanding customer experiences
  • Facilitate planning, including headcount plans, support product & tech roadmaps, and critical decision & enablement timelines
  • Identify opportunities for team development and leverage individual strengths to build a high-performing team
What we offer
What we offer
  • Eligible to participate in Uber's bonus program
  • May be offered an equity award & other types of comp
  • Eligible to participate in a 401(k) plan
  • Eligible for various benefits (details at provided link)
  • Fulltime
Read More
Arrow Right

Head of Commercial Card and Merchant Business Management

The Head of Commercial Card and Merchant Business Management is responsible for ...
Location
Location
United States , Johnston; New York; Shelton; Boston
Salary
Salary:
156000.00 - 175000.00 USD / Year
citizensbank.com Logo
Citizens Bank
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in commercial banking, payments, card products, or financial services, with strong exposure to pricing, portfolio management, or business management
  • Proven experience leading pricing strategy, commercial economics, or revenue management in a complex, regulated environment
  • Strong understanding of Commercial Card and/or merchant economics, including interchange, rebates, incentives, and client profitability
  • Demonstrated ability to partner effectively with Sales while maintaining disciplined pricing and governance standards
  • Advanced analytical, communication, and executive presentation skills
  • Proven people leadership experience with a track record of building and developing high-performing teams
Job Responsibility
Job Responsibility
  • Own and manage end-to-end pricing strategy across Commercial Card, Merchant and Sponsorship products, including client pricing, fee structures, incentives, and deal economics. Establish governance and approval frameworks to ensure consistency, profitability, and compliance
  • Lead the revenue share and rebate platform, including design, calculation, governance, execution, and ongoing optimization. Ensure accuracy, transparency, and strong controls in partnership with Finance, Operations and Risk
  • Oversee Commercial Card portfolio management, including monitoring revenue, profitability, spend trends, attrition, and overall portfolio health including credit monitoring. Identify opportunities for growth, optimization, and risk mitigation
  • Provide commercial and analytical support to Sales and Account Management teams, including pricing guidance, deal structuring, economic modeling, and support for complex client negotiations
  • Manage client contracts and support in complex legal deal negotiations in partnership with sales and legal
  • Develop and deliver sales support and enablement tools, reporting, and frameworks that improve sales and product effectiveness, consistency, and confidence across the Commercial Card and Merchant lifecycle
  • Lead analytics and reporting to deliver clear, actionable insights into business performance, trends, and opportunities. Translate complex data into executive-level and field-ready insights
  • Own business planning, forecasting, and budgeting for the Commercial Card business. Partner with Finance and Product to align revenue targets, investments, and strategic priorities
  • Provide people leadership across pricing, analytics, portfolio management, and business support functions through coaching, performance management, development planning, and succession planning
  • Partner cross-functionally with Sales, Product, Risk, Finance, Operations, and Technology to drive alignment, execution, and continuous improvement across processes and operating models
What we offer
What we offer
  • comprehensive medical, dental and vision coverage
  • retirement benefits
  • maternity/paternity leave
  • flexible work arrangements
  • education reimbursement
  • wellness programs
  • competitive pay
  • opportunity to earn an annual discretionary bonus
  • Fulltime
Read More
Arrow Right

Head of Account Management, Digital

We’re looking for an experienced and motivated leader to join our Account Manage...
Location
Location
United States , San Francisco
Salary
Salary:
245000.00 - 320000.00 USD / Year
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years experience in building and managing large multi-level teams
  • 8+ years experience in account management, business development, consulting, or a related field
  • Experience in managing a portfolio of Fortune 500 accounts
  • Payments experience required
  • An energetic self-starter with a proven commercial edge in a high growth technology environment, entrepreneurial track record and strong negotiation skills
  • Experience scaling a client facing or revenue generating function within a fast paced, collaborative environment
  • Demonstrate understanding of the unique commercial and operational drivers of enterprise businesses
  • An excellent written and oral communicator and team player with strong management skills and business aptitude
Job Responsibility
Job Responsibility
  • Lead a business focused team of managers and their direct reports. Develop and motivate, and coach in areas including but not limited to: people management, expectation setting, strategic portfolio growth, and conflict management
  • Serve as an executive stakeholder, providing strategic and consultative advice to influence and fulfill the global payments strategy of merchants
  • Set clear individual and team goals focused on commercial growth and business impact. Report on performance and metrics at an executive level
  • Identify and work with cross functional teams to improve internal processes and product offerings the enable scaled growth and enhance our merchant experience
  • Create strategic plans to execute company commercial goals
  • Create an inspiring and collaborative team environment with an open communication/feedback culture
  • Recruit and develop new team members in line with the Adyen culture and required skills
  • Fulltime
Read More
Arrow Right

Head Of Policy APAC

Adyen delivers the payments, data, and financial products that power the world's...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in payments, financial services, fintech, or public policy, with deep APAC expertise
  • Strategic vision of where the APAC region is heading
  • Strong senior-level relationships with regulators and policymakers across Adyen's key APAC markets, including Australia, New Zealand, Hong Kong, India, Japan, Malaysia, and Singapore
  • Fluent in payments and financial services business models, merchant needs, and product tradeoffs
  • Skilled at translating technical requirements into clear, defensible policy positions and communicating those to both internal and external stakeholders
  • Excellent written communication skills, with the ability to produce strong submissions, briefs, and narratives
  • Pragmatic and outcomes-driven, with sharp judgment and strong credibility
  • Aligned with the Adyen Formula: you take ownership, work as one team, seek clarity, and deliver excellence
Job Responsibility
Job Responsibility
  • Own the APAC policy agenda. Drive the regional priorities that enable cross-border commerce, reduce friction in payments and banking, and strengthen ecosystem resilience — delivering this through high-quality consultations, submissions, and briefings that move outcomes forward
  • Connect policy and product. Translate regulatory change into product opportunity and risk. Advance our product roadmaps by shaping practical, workable policy outcomes
  • Lead senior regulatory engagement. Maintain trusted relationships with key regulators, central banks, and policymakers across APAC. Represent Adyen in high-stakes forums with sound judgment and credibility
  • Build thought leadership and coalitions. Strengthen Adyen's voice with industry groups and ecosystem partners. Advance a pragmatic agenda that supports innovation and strong safeguards
  • Enable customer participation. Create targeted opportunities for merchants and platforms to engage in policy discussions through briefings, roundtables, and aligned advocacy
  • Partner across the business. Work closely with Product, Regulatory, Legal, Compliance, Risk, Commercial, and Communications to align priorities and translate policy into clear business action
What we offer
What we offer
  • A senior role shaping how modern payments policy evolves across APAC markets
  • Direct influence on regulatory outcomes that matter for global commerce and the future of payments
  • A seat at the table with senior leaders across product, risk, and commercial teams — translating policy into growth, resilience, and customer value
Read More
Arrow Right

Head of Travel & Mobility

The Head of Travel & Mobility is responsible for Adyen’s long-term strategy and ...
Location
Location
Netherlands , Amsterdam
Salary
Salary:
Not provided
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ experience in Travel & Mobility
  • Experience and passion for GTM strategy & execution
  • Strong verbal communication skills and executive presence with the ability to lead through influence and collaborate across functions
  • Exceptional written communication skills, including the development of compelling value stories to customers as well as the articulation of strategies to internal stakeholders
  • Ability to navigate ambiguity and thrive in a fast-paced environment
  • Desire to engage with cross-functional partners across products and regions
Job Responsibility
Job Responsibility
  • Responsible for the health and performance of the Travel & Mobility vertical
  • you will operate as the General Manager of this vertical
  • Define and drive the global commercial strategy for the vertical. This includes developing a GTM strategy to determine where, who, what, when and how to sell to merchants. You will also actively partner with regional heads to understand market nuances and with our commercial teams to execute flawlessly
  • Be the vertical owner for all leadership updates to the Management / Supervisory Board / GLT
  • Be the de facto customer leader for Adyen in this vertical, e.g. join strategic customer meetings, champion strategic customer initiatives, etc
  • Analyze vertical specific customer behavior to identify opportunities for product and service innovation and differentiation
  • As the voice of customer for the vertical, work closely with the Offering team to champion the vertical by: Providing vertical trends, opportunities and customer pain points to inform needs as input to product prioritization
  • Inform product pricing strategies and packaging strategies to maximize profitability and market share within the vertical
  • Providing the vertical nuance to global commercial enablement
  • Develop and maintain customer segmentation to identify and pursue opportunities for revenue growth and market expansion
  • Fulltime
Read More
Arrow Right

Head of Policy - Europe/UK

Adyen delivers the payments, data, and financial products that power the world’s...
Location
Location
United Kingdom; Belgium , London; Brussels
Salary
Salary:
Not provided
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years in payments, financial services, fintech, or public policy, with deep EU and UK expertise
  • Strategic vision of how to help Europe and the UK realize their economic and simplification goals
  • Strong senior-level relationships with EU and UK financial regulators and policymakers
  • Fluent in payments and banking business models, merchant needs, and product tradeoffs
  • Skilled at translating technical requirements into clear, defensible policy positions
  • Excellent writer, able to produce strong submissions, briefs, and narratives
  • Pragmatic and outcomes-driven, with sharp judgment and strong credibility
  • Aligned with the Adyen Formula: you take ownership, work as one team, seek clarity, and deliver excellence
Job Responsibility
Job Responsibility
  • Advance EU/UK policy priorities: Own the regional agenda to enable cross-border commerce, reduce friction in payments and banking, and drive increased harmonization and competition across the European market
  • Connect policy and product: Work closely with Product, Regulatory, Legal, Compliance, and Risk to translate regulatory change into product opportunity and risk
  • Advance our product roadmaps via shaping practical, workable policy outcome
  • Lead senior regulatory engagement: Maintain trusted relationships with EU and UK regulators, central banks, and policymakers
  • Represent Adyen in high-stakes forums with judgment and credibility
  • Deliver high-quality external work: Work with our Regulatory and Communications team to draft Adyen’s positions and drive consultations, submissions, and briefings that drive outcomes for our business and our customers
  • Build thought leadership and coalitions: Strengthen Adyen’s voice with industry groups and ecosystem partners
  • Advance a pragmatic agenda that supports innovation and strong safeguards
  • Enable customer participation: Work with our Regulatory and Commercial teams to create targeted opportunities for merchants and platforms to engage in policy discussions through briefings, roundtables, and aligned advocacy
What we offer
What we offer
  • A senior role shaping how modern payments policy evolves across the EU and UK
  • Direct influence on regulatory outcomes that matter for global commerce and the future of payments
  • A seat at the table with senior leaders across product, risk, and commercial teams, translating policy into growth, resilience, and customer value
Read More
Arrow Right

Payments & Risk Operations Senior Manager - Global

The Payments & Risk Operations Manager is a senior, strategic, and highly accoun...
Location
Location
Ireland; United Kingdom
Salary
Salary:
Not provided
phorest.com Logo
Phorest
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years in payments, fintech, risk, or global operations, including people leadership experience
  • Deep expertise in payments processing, merchant acquiring, payouts, fraud/chargebacks, and compliance across multiple regions
  • Proven ability to design and scale global operating models, processes, and automation
  • Strong understanding of payments partners (e.g., Stripe) and the commercial, technical, and operational dynamics of PSP ecosystems
  • Highly data-driven with strong analytical and KPI design skills, experienced in using insights to drive decisions and outcomes
  • Solid financial acumen, including cost of acceptance, loss forecasting, and revenue/retention impact of payments
  • Strategic, systems-level thinker with strong executive presence—able to set long-term direction, build scalable frameworks, and influence senior leaders without authority, and make balanced, values-led decisions that align risk, customer experience, and commercial outcomes
  • Experienced leader of specialists who builds capability, develops future leaders, and drives high performance through clear expectations, coaching, and continuous improvement
  • Exceptional collaborator who aligns and uplifts regional teams through influence, strong relationships, and open, values-led communication
Job Responsibility
Job Responsibility
  • Product delivery: Collaborate with Pay Product and Commercial to support the rollout of PhorestPay product and features
  • Payment & Risk Partner management: Own the global payments partner ecosystem strategy, including partner selection, contract negotiation, operational governance, and performance management
  • Mitigate loss of revenue through developing a scalable risk operations function
  • Establish the governance model for incident management ensuring rapid cross functional response and prevention, managing incidents and service degradations
  • Efficiency & Process Optimisation: Establish, communicate and continuously evolve the global Payments & Risk Operations Strategic Vision, ensuring it aligns with Phorest objectives and is translated into regional plans and outcomes
  • Co-own the end-to-end customer journey perspective for payments with Global Customer Operations, ensuring Customer Ops processes (support, onboarding, education, migrations, complex activations) always account for payments and risk requirements
  • Continuously identify, assess and optimise cross-journey processes (support, onboarding, education, and data migrations) with the lens of payments
  • Own automation and process optimisation initiatives, ensuring workflows reduce friction and improve service delivery, enabled by the Business Systems team
  • Track and report measurable improvements
  • Cross-Departmental-Region Collaboration: Partner deeply with the Global Head of Customer Operations and their domain leads to embed payments/risk into global CX operating systems, including planning cycles, VoC rhythms, enablement content, and regional health reviews
What we offer
What we offer
  • Private healthcare
  • 2 Wellness Days
  • Employee assistance program
  • Free online GP service
  • Competitive Compensation
  • Employee Share Purchase Scheme
  • Pension
  • Life Assurance
  • Income Protection
  • Bike to work scheme
Read More
Arrow Right

Head of SMB, Uber Eats Japan

We're looking for a strategic leader to build and lead our merchant strategy and...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years in general management, consulting, or strategic sales with experience leading teams of 30+
  • Business-level Japanese (advanced) and fluent English
  • 8+ years working in Japan
  • Proven ability to build motivated teams through coaching and enablement
  • Strong strategic thinking with the ability to translate data into actionable insights
  • Excellent business judgment and ability to establish priorities quickly
  • Ability to balance short-term execution with long-term vision, and local priorities with global alignment
  • Experience in matrixed environments with cross-functional stakeholders
  • Strong organizational and project management skills
Job Responsibility
Job Responsibility
  • Recruit, coach, and lead a high-performing team of strategy and sales professionals
  • Build a motivated team culture grounded in psychological safety, authenticity, and enablement
  • Provide comprehensive leadership that upholds Uber Values
  • Foster collaboration with cross-functional partners including operations, marketing, product, finance, and customer support
  • Develop and execute scalable merchant growth strategies aligned with business objectives
  • Analyze market trends, competitor activities, and customer feedback to refine strategy
  • Prepare strategic presentations with actionable insights for executive reviews
  • Lead Joint Business Planning discussions with mid-market merchants
  • Build and inspire a sizeable sales team to acquire and deepen merchant partnerships across multiple products
  • Establish a solution-based account management culture focused on development, integrity, and results
Read More
Arrow Right