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Head of Membership

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Membership Bespoke

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Location:
United Kingdom , London

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Category:
Public Relations

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Contract Type:
Not provided

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Salary:

62400.00 - 70200.00 GBP / Year
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Job Description:

Senior, commercially focused leadership role responsible for the growth, retention and overall health of a high-value membership community. The role combines strategic leadership with hands-on relationship management and business development for an independent, not-for-profit, cross-sector membership organisation.

Job Responsibility:

  • Develop and deliver a membership strategy that drives engagement, retention and growth
  • Lead and develop a high-performing membership team
  • Manage budgets, forecasting and performance reporting
  • Identify and secure new member organisations aligned to strategic priorities
  • Build and manage a strong pipeline of opportunities
  • Lead senior-level sales conversations and presentations
  • Develop tailored engagement plans for member organisations
  • Maintain senior relationships and act as a trusted adviser
  • Ensure consistent delivery of member value across all touchpoints
  • Gather and utilise member insight to inform organisational strategy
  • Work closely with partnerships, marketing and programme teams
  • Ensure effective use of CRM systems and data

Requirements:

  • At least three years’ experience as a Head of or equivalent senior leader within a membership, sales, account management or stakeholder relations function
  • Minimum three years’ experience managing, developing and coaching a team with direct commercial accountability
  • Demonstrable track record of business development, including upselling, cross-selling and exceeding financial targets in a membership, professional services or policy environment
  • Significant experience of membership strategy, client engagement or account management in a comparable organisation – membership body, consultancy, policy institute, NGO or professional services firm
  • Proven ability to build and sustain relationships with senior leaders across sectors, including government departments and large private sector organisations
  • Track record of financial forecasting, budgeting and performance reporting
  • Interest in public policy, government affairs or cross-sector context

Nice to have:

  • Experience within a public policy, government affairs or cross-sector context
  • Familiarity with CRM platforms (ideally Dynamics 365) and their application to member engagement and pipeline management
  • Background in a not-for-profit, charity or membership organisation
What we offer:
  • Enhanced annual leave (33 days including bank holidays plus birthday leave)
  • Festive office closure
  • Pension scheme
  • Healthcare cash plan
  • Critical illness cover
  • Gym discounts
  • Technology vouchers
  • Dining and activity passes
  • EAP and wellbeing support

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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