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Senior Venture Experience Associate

United Kingdom, London · Job Posted May 09, 2026
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Job Description

Odin is building the investment infrastructure for the future of private markets. Our first product is a full-stack platform for launching and running private investment firms. We handle all the infrastructure: from legals and investor onboarding to KYC/AML, payments, tax, reporting, and exits. We’re already trusted by over 10,000 angels, VCs, and founders. We administer over $500m in assets.

Job Responsibility

  • Own the end-to-end experience for customers across the full deal lifecycle
  • Be the primary respondent on inbound questions across support and legal/compliance tickets
  • Triage with judgement
  • Reduce ticket volume by going to the root cause
  • Support building the AI-first toolkit
  • Be the internal voice of the customer
  • Set the tone and standards for how Odin shows up to customers

Requirements

  • At least 3 to 5 years of experience in customer-facing operational roles
  • Direct experience in finance, fintech, fund administration, investor relations or VC operations is a strong plus
  • Calm and clear under pressure
  • Think in systems
  • Tool-first and AI-fluent
  • High conviction
  • High-ownership, low-ego team player
  • Can write really well
  • Want a startup, not a corporate

Nice to have

Direct experience in finance, fintech, fund administration, investor relations or VC operations

What we offer

  • Private health insurance (Vitality)
  • Paid sick leave including support for pregnancy loss and fertility treatments
  • Access to Spill for mental health support
  • £1,000 annual budget for health, therapy or fitness
  • Enhanced maternity, adoption, paternity and partner leave
  • 4% employer contribution with salary sacrifice options
  • 25 days annual leave
  • 2 wellness days
  • Flexible bank holidays
  • Up to 6 weeks per year working from anywhere globally
  • Birthday leave

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