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Head of Maintenance Location: Ealing Broadway, London Popeyes UK is growing fast, with big ambitions across the UK and Ireland. As we add 50 new restaurants a year to our rapidly expanding estate, we’re investing in the infrastructure, standards and operational excellence needed to support that growth. Maintenance plays a vital role in keeping our restaurants safe, compliant, efficient and guest-ready, while helping us scale at pace and build a best-in-class operation. We’re looking for a strategic, hands-on Head of Maintenance to lead and scale our maintenance function as we continue to grow. This role is critical to keeping our sites safe, compliant, efficient and operational, while ensuring our restaurants consistently meet brand standards. You’ll set the direction for the function, build the right structure and lead teams and suppliers to deliver an effective, scalable maintenance operation across a fast-moving estate. This is a hybrid and field-based role, with regular travel across our restaurant estate, and the expectation to be in our Ealing Broadway office twice a week.
Job Responsibility:
Set and lead the maintenance strategy to support a rapidly growing, multi-site restaurant estate
Ensure all restaurants are maintained to high standards of safety, compliance, functionality and brand presentation
Oversee planned preventative maintenance and reactive repairs across the estate, ensuring issues are resolved quickly and effectively
Act as the senior point of escalation for critical maintenance matters, supporting restaurants and internal stakeholders
Manage contractor and supplier performance, ensuring compliance, service levels and quality standards are consistently met
Work closely with Development and Operations teams on new openings, refurbishments and handovers into live operation
Own the maintenance budget, including forecasting, cost control, Capex spend and third-party recharge management
Use systems, reporting and KPIs to improve performance, reduce downtime and drive continuous improvement across the function
Requirements:
Proven senior maintenance leadership experience in hospitality or other multi-site environments
Strong track record of supporting rapid growth across a multi-site estate
Experience managing large contractor networks and internal teams
A strategic mindset with the ability to stay close to operational detail
Strong commercial acumen with experience managing budgets, forecasting and cost control
Excellent stakeholder management skills, with confidence working across site teams and senior leadership
Calm, decisive and solutions-focused, with the ability to perform under pressure
Strong understanding of kitchen equipment and building fabric
Solid knowledge of UK statutory compliance requirements
Experience supporting new site openings, refurbishments and estate growth
What we offer:
Competitive salary
Private healthcare + Life assurance
33 days holiday (including bank holidays) + your birthday off
Career development and progression opportunities
Access to wellbeing and lifestyle benefits through our platform