Head of Loyalty Job at Social Value Portal Ltd (The City, City of London (EC2), EC2M)

Head of loyalty and strategic planning

As a Senior Manager and key member of the French Marketing leadership team, you ...

Location

France , Paris

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

Minimum of 7-10 years of marketing experience, ideally in tech or digital-first businesses
Prior experience with loyalty programs or subscription-based businesses is a strong plus
Strong analytical skills and strategic thinking
Strong relationship management and influencing skills and an ability to operate across levels in a matrix environment
Project management expertise and an ability to seamlessly handle competing demands and prioritize effectively
Excellent written and oral communication skills, in both French and English
Growth mindset, bias towards collaboration and strong problem-solving skills
Highly proactive, with an ability to set strategy and operate independently
Previous consulting experience is a plus
Team management experience is required

Job Responsibility

Grow our loyalty program, Deliveroo Plus: you will own both the program value proposition (program benefits, pricing and overall architecture) and program marketing to grow our active Plus member base
Own the CRM marketing channel in France: you are responsible for shaping the channel strategy in order to maximize long-term value of the channel through both opt-in customer base growth and top-line generation
Coordinate marketing strategic planning and own customer insights: You own annual and quarterly marketing business planning across FR marketing sub-teams as well as reporting mechanisms (weekly / monthly / quarterly business reviews)
Influence in-app customer experience roadmap: Keep abreast of product developments and own GTM (from communication to change management), influence the centrally-owned product roadmap and experiments in order to improve the customer experience in FR
Coach and manage a team: Lead and develop your team of managers and associates to make them grow and evolve within our organisation

What we offer

Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, hybrid remote work, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice
Paternity and maternity support
Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
Regular social events such as sports, breakfasts and occasional aperitifs
Headspace membership
Subsidised health insurance, with option to add family
Discounted access to Gymlib
Subsidised Navigo subscriptions for sustainable transport
Subsidy if you use a ‘green’ vehicle to commute
25 days annual leave plus complementary rest days per year, which increase with length of time at the company

Head of Membership and Loyalty

This is a high-impact, strategic leadership role where you will act as the produ...

Location

United Kingdom , East Grinstead

Salary:

75000.00 - 80000.00 GBP / Year

Membership Bespoke

Expiration Date

Until further notice

Requirements

Proven experience in a senior product, proposition, or membership leadership role
Strong commercial and financial acumen, including pricing strategy and revenue optimisation
Deep understanding of segmentation and customer lifecycle management
Experience designing and delivering loyalty or rewards programmes
Strong data-driven mindset
Excellent stakeholder management skills
Track record of delivering growth in membership acquisition and retention
Strong leadership capability with team management experience
Excellent communication, analytical, and problem-solving skills

Job Responsibility

Own and develop the membership product roadmap, including structure, tiers, pricing, and benefits
Lead the evolution of the loyalty strategy, creating a compelling value proposition that drives retention and lifetime value
Take ownership of the membership budget, including acquisition, retention, and revenue targets
Develop segmented propositions to appeal to new and existing audiences
Design and deliver partnership-based membership products to support third-party acquisition channels
Collaborate with marketing teams to ensure propositions are highly marketable and drive growth
Analyse performance data, including LTV, churn, and engagement metrics, to continuously optimise the offering
Act as the custodian of member experience, improving journeys and touchpoints across all channels
Work closely with IT and operations to ensure seamless delivery of membership products
Ensure compliance with relevant regulatory frameworks (e.g. GDPR, digital regulations)

What we offer

25 days’ holiday plus bank holidays
a generous pension scheme with enhanced employer contributions
private health insurance after probation
wellbeing and lifestyle discounts
annual incentive opportunities
access to a wide range of Club travel and leisure perks

Fulltime

Head of Social Brand - The Diary Of A CEO

To lead social for the fastest-growing podcast in the world and the number one b...

Location

United Kingdom , London

Salary:

Not provided

FlightStory

Expiration Date

Until further notice

Requirements

Demonstrated success running and scaling large, engaged social audiences
Managing online communities
Driving growth on socials for other major creator, media or entertainment brands
Strong creative ideation skills
Experience developing original content formats tailored for social, especially for TikTok, Instagram Reels, YouTube Shorts, X and LinkedIn
Strategic thinking paired with platform fluency, analytics insight, and the ability to connect short-form content to long-form consumption
Understanding how to build brands that matter
Deeply familiar with the creator economy, audience psychology, and storytelling at scale
Bring big ideas, operate with high autonomy, and move fast
Worked with or led large audience accounts and built strategies that convert attention into action

Job Responsibility

Lead social for the fastest-growing podcast in the world and the number one business podcast globally
Take full ownership of social storytelling across platforms
Shape the creative vision, content strategy and cultural presence of The Diary of a CEO
Build a brand that leads conversation, sets trends and connects deeply with a global audience
Launch and lead new social first content formats that are aligned to the brand’s tone and purpose across all The Diary Of A CEO related social platforms
Build a best-in-class social ecosystem that grows audience size, engagement and retention, while consistently driving traffic from social platforms to full episodes on YouTube
Establish a distinct and recognisable brand identity across all platforms that builds trust, loyalty and cultural relevance at scale

New

Head of Supporter Experience

This is a brand-new opportunity to set and lead the vison for delivering an outs...

Location

United Kingdom , London

Salary:

62700.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Significant experience in supporter or customer experience, fundraising or relationship management
Proven delivery of experience strategies that improve engagement and retention
Strong analytical skills, using insight to drive decisions
Experience working with CRM systems and data-led approaches
Knowledge of GDPR and data protection principles
Experience leading teams and driving change
Strong communication and influencing skills
Experience designing and delivering supporter journeys end-to-end
Experience embedding test-and-learn approaches

Job Responsibility

Set and lead the vision for supporter experience across all touchpoints
Champion supporter-first decision making across the MND Association
Design and optimise end-to-end supporter journeys, including Supporter Care
Establish clear experience standards for welcome, nurture and reactivation journeys
Use insight, data and CRM to deliver personalised, multi-channel engagement
Develop performance frameworks covering satisfaction, retention and loyalty
Ensure compliance with data protection and sector standards
Work across teams to deliver a consistent, joined-up supporter experience
Lead and develop a team focused on supporter care and experience

What we offer

28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
24/7 GP access via phone and video
Life assurance and confidential counselling helplines
Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
Access to Benefit Hub for discounts on everyday shopping
Enhanced pension scheme
Opportunities for training and personal development
Hybrid working

Fulltime

Head of Digital

Are you a digital innovator with a passion for food, tech, and creating exceptio...

Location

United Kingdom , London

Salary:

60000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

3–5 years in digital/marketing, with leadership experience
A creative thinker who thrives on driving change and innovation
A confident communicator and strategic planner with a love for food and service

Job Responsibility

Leading digital operations and marketing across multiple sites and countries
Drive innovation by strategically mapping customer journeys, gathering feedback from clients, guests and internal teams
Creating targeted campaigns to boost loyalty, engagement, and sales
Collaborating with site teams, clients, and stakeholders to deliver best-in-class digital experiences
Training and empowering teams to make the most of our digital platforms
Analyse data to understand trends, using insights to drive smarter decision making and continuous improvement

What we offer

Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive cash rewards every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families

Fulltime

Head Of Clienteling

Within the newly created group commercial organization of Kering, aiming at incr...

Location

France , Paris

Salary:

Not provided

Groupe Kering

Expiration Date

Until further notice

Requirements

10–15+ years of experience in clienteling and client engagement in luxury
Strong understanding of luxury client behavior and high-touch service models
Proven experience developing and scaling client engagement and appointment-selling programs
Demonstrated success driving commercial performance through client development initiatives
Experience working across multiple markets preferred
Strong analytical capabilities with experience leveraging customer data and KPIs
Excellent leadership, communication, and stakeholder management skills
Ability to influence senior executives and cross-functional teams in a global environment
Data-driven mindset with strong analytical capabilities

Job Responsibility

Define and implement a Group-wide clienteling and client engagement strategy aligned with Kering's luxury positioning and growth objectives
Partner with houses to develop best-in-class client development programs driving new client acquisition, retention, reactivation, upgrade and VIC development, appointment conversion and productivity, and cross-category and omnichannel growth
Establish client engagement frameworks tailored to the maturity and positioning of each brand
Drive appointment-based selling initiatives to increase conversion, average transaction value, and client loyalty
Define KPIs and dashboards to measure appointment productivity, client retention, repeat purchase behavior, recruitment effectiveness, client lifetime value, VIC penetration and engagement
Contribute to development of elevated client engagement journeys across physical retail, digital, and omnichannel environments
Design and scale personalized outreach strategies including one-to-one appointments, VIC experiences, exclusive events, remote selling
Ensure consistency and excellence in luxury client experience standards across brands and regions
Collaborate with retail excellence teams to embed client-centric behaviors
Partner with tech, data, CRM and Client analytics to optimize clienteling tools, support AI-driven targeting, contribute to consumer segmentations

Fulltime

Head of VIP

Our client, a rapidly growing iGaming and betting business, is looking for an ex...

Location

South Africa , Johannesburg

Salary:

Not provided

Van Kaizen

Expiration Date

Until further notice

Requirements

Minimum 5 years’ experience in VIP, CRM, retention, or customer growth leadership roles within the iGaming, sportsbook, or online casino industry
Strong understanding of VIP player management, loyalty strategies, customer engagement, and revenue growth initiatives
Experience managing VIP campaigns, promotions, events, and player retention programmes
Knowledge of the South African gaming market and regulatory environment highly advantageous
Experience working within high-growth or fast-paced gaming businesses preferred
Exposure to CRM and analytics platforms such as Salesforce, HubSpot, Tableau, or Google Analytics advantageous
Strong understanding of responsible gambling and compliance obligations within the iGaming industry

Job Responsibility

Develop and execute the overall VIP and retention strategy aligned to business growth objectives
Drive VIP customer retention, engagement, loyalty, and revenue generation initiatives
Build, manage, and nurture relationships with high-value players and key stakeholders
Identify opportunities to enhance the VIP proposition through partnerships, events, rewards, and exclusive player experiences
Negotiate and manage commercial agreements and third-party partnerships supporting the VIP programme
Oversee VIP campaigns, player journeys, segmentation strategies, and lifecycle communications
Work closely with CRM, Marketing, Product, Payments, and Customer Support teams to improve player experience and long-term value
Monitor competitor activity, market trends, and new opportunities within the VIP and player engagement space
Track VIP performance metrics, customer value, retention, ROI, and revenue performance using data-driven insights
Manage budgets, forecasting, and financial performance of the VIP function

Fulltime

Head of Digital

As the Head of Digital, you will join Oh Polly’s senior leadership team, guiding...

Location

United Kingdom , London

Salary:

85000.00 - 100000.00 GBP / Year

Oh Polly

Expiration Date

Until further notice

Requirements

Experience: Minimum 9+ years in digital marketing, with at least 3 years in a leadership role for a D2C brand, ideally in the fashion or e-commerce sector
Digital Marketing Mastery: Proven expertise across digital channels, with strong knowledge of paid media (Google Ads, Meta, TikTok, etc.), email marketing, SEO, CRM, and retention strategies
Analytical Skills: Proficiency in analytics tools (Google Analytics, Tableau, or similar) with the ability to interpret data, analyze KPIs, and drive decisions based on insights
Leadership: Demonstrated ability to lead, mentor, and grow a high-performing team in a fast-paced environment
Budget Management: Experience managing and optimizing large digital marketing budgets
Creative Insight: A keen eye for effective creative in digital advertising, with experience collaborating with creative teams
Communication: Strong interpersonal and communication skills with the ability to present digital insights and plans to non-digital stakeholders

Job Responsibility

Digital Strategy Development: Design, lead, and execute a digital-first strategy across key channels (Google, Meta, TikTok, Snapchat, Pinterest) to maximize reach, engagement, and conversions
Senior Leadership Contribution: Act as a key member of the senior leadership team, contributing to company-wide decisions and aligning the digital strategy with overarching business goals
Team Leadership: Manage, inspire, and develop the digital team, fostering a culture of creativity, data-driven decision-making, and innovation
Retention & CRM: Lead on retention strategies, including email, CRM, and loyalty programs, to improve customer lifetime value and reduce churn
Budget Management: Oversee and allocate the digital marketing budget effectively to meet performance and ROAS targets, balancing growth with profitability
Performance Marketing: Ensure paid media campaigns (search, social, display) are optimized for ROAS, CPC, CTR, and CPA goals, maintaining efficiency across the funnel
Creative Strategy Alignment: Collaborate with the creative and content teams to develop compelling, digital-first creative assets tailored for each platform and audience
Customer Journey Optimization: Identify opportunities to improve the user experience (UX) on all digital touchpoints, including the website and app, and work with UX/UI teams to implement solutions
Data and Analytics: Implement strong analytics frameworks to measure campaign effectiveness, monitor KPIs, and generate insights to improve future performance
Cross-functional Collaboration: Partner closely with product, merchandising, and finance teams to align digital strategy with broader business objectives

What we offer

50% discount on all Oh Polly and Bo+Tee products
An extra day off for your birthday
Corporate gym membership (subject to tax)
Cycle to work scheme
Learning and development opportunities
Company pension
Company social events

Fulltime

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Head of Loyalty

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