Head of loyalty and strategic planning

• Grow our loyalty program, Deliveroo Plus: you will own both the program value proposition (program benefits, pricing and overall architecture) and program marketing to grow our active Plus member base
• Own the CRM marketing channel in France: you are responsible for shaping the channel strategy in order to maximize long-term value of the channel through both opt-in customer base growth and top-line generation
• Coordinate marketing strategic planning and own customer insights: You own annual and quarterly marketing business planning across FR marketing sub-teams as well as reporting mechanisms (weekly / monthly / quarterly business reviews)
• Influence in-app customer experience roadmap: Keep abreast of product developments and own GTM (from communication to change management), influence the centrally-owned product roadmap and experiments in order to improve the customer experience in FR
• Coach and manage a team: Lead and develop your team of managers and associates to make them grow and evolve within our organisation

• Minimum of 7-10 years of marketing experience, ideally in tech or digital-first businesses
• Prior experience with loyalty programs or subscription-based businesses is a strong plus
• Strong analytical skills and strategic thinking
• Strong relationship management and influencing skills and an ability to operate across levels in a matrix environment
• Project management expertise and an ability to seamlessly handle competing demands and prioritize effectively
• Excellent written and oral communication skills, in both French and English
• Growth mindset, bias towards collaboration and strong problem-solving skills
• Highly proactive, with an ability to set strategy and operate independently
• Previous consulting experience is a plus
• Team management experience is required

Previous consulting experience is a plus

• Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, hybrid remote work, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice
• Paternity and maternity support
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
• Regular social events such as sports, breakfasts and occasional aperitifs
• Headspace membership
• Subsidised health insurance, with option to add family
• Discounted access to Gymlib
• Subsidised Navigo subscriptions for sustainable transport
• Subsidy if you use a ‘green’ vehicle to commute
• 25 days annual leave plus complementary rest days per year, which increase with length of time at the company
• One day of paid leave per year to volunteer with a registered charity
• Free Deliveroo Plus subscription
• Monthly restaurant vouchers
• Team lunches from the best local restaurants
• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support