Head of Lettings Accounts

• Manage all lettings-related financial processes, ensuring accuracy and timely updates
• Oversee tenant and landlord queries, maintaining comprehensive knowledge of company services
• Prepare financial reports on lettings income, expenditure, arrears, and account performance
• Manage payments to landlords, contractors, and third parties
• Conduct regular bank and account reconciliations
• Lead, mentor, and develop accounts lettings team
• Act as the primary point of contact for lettings-related financial queries
• Review, refine, and enhance existing financial systems and processes
• Ensure compliance with industry regulations including AML, data protection, and landlord/tenant legislation
• Maintain high levels of client satisfaction through clear communication and efficient service
• Focus on collection of overdue funds from both, Landlords, Tenants and third parties

• 3–5 years’ experience in accounts or a similar finance role, ideally degree-qualified or AAT Level 3 (or equivalent)
• Proven experience in a senior, supervisory, or management role with responsibility for coaching and developing staff
• Property or Lettings Industry experience beneficial
• Strong leadership capability with a passion for building high-performance teams
• Commercially astute with strong financial acumen
• Excellent communication and influencing skills, confident when engaging colleagues, clients, and external partners
• Data-driven with the ability to interpret financial and performance metrics and turn insights into improvements
• Proactive, adaptable, and resilient, able to handle multiple priorities in a fast-paced environment

Property or Lettings Industry experience beneficial

• Discounts at over 900 retailers through our smart spending app
• Access to a wellbeing centre with resources for fitness, nutrition, mental health, and financial wellbeing
• Free counselling support via our Employee Assistance Programme
• Annual leave purchase scheme – buy up to an extra 5 days’ holiday
• Smart Tech Scheme for the latest gadgets and appliances
• Cycle2Work Scheme to support greener commuting
• Enhanced Family Friendly Leave (maternity, paternity, adoption & IVF)
• Competitive base pay aligned with market rates plus commission and performance bonuses for many roles
• Recognition of service milestones with special celebrations
• Pension scheme to help plan for your future
• Professional development fully supported, including funded qualifications
• A fun, friendly culture with regular company socials work hard, socialise harder