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Sterlington Logo Sterlington · IT - Administration

Head of Legal Ops & Transformation

United States · Job Posted June 02, 2026
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Job Description

Sterlington is looking for a Legal Operations & EA Transformation Manager to build the next generation of executive support Sterlington; and lead the team through that evolution with structure, judgment, and genuine momentum.

Job Responsibility

  • Team Transformation & Leadership: Lead a world-class team of Executive and Legal Assistants at a defining moment of growth for the firm
  • Customer Success Integration: Introduce CS methodology into the EA function, treating partners as internal clients with defined success metrics, feedback loops, and service standards
  • AI-Driven Operational Innovation: Audit current workflows and identify opportunities to increase efficiency through automation
  • Strategic Operations: Act as the bridge between Firm Management and the EA team

Requirements

  • 10+ years of progressive operations experience, with direct people leadership of distributed teams
  • Demonstrated experience redesigning or transforming an operational function, not just running one
  • Genuine AI fluency: you use Claude, Copilot, or equivalent tools daily, and you have built or led AI workflow implementation in a real work environment
  • Customer success or partner-facing service delivery experience, you understand what it means to treat internal stakeholders as clients
  • Ability to operate with ambiguity and create structure
  • Strong written and verbal communication in English
  • Legal, SaaS, or professional services background strongly preferred
  • familiarity with how lawyers think and work is a meaningful advantage
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