Head of KYC Operations

• Set the strategic direction for KYC operations in the Americas, balancing regulatory compliance with customer-centric growth
• Lead and inspire a team of 150+ people across multiple countries, including in-house and outsourced operations
• Oversee the quality, speed, cost, and compliance of all onboarding and KYC-related processes
• Build a scalable, data-driven KYC function — improving false positives/negatives, SLA adherence, and case resolution quality
• Collaborate closely with Product, Compliance, and Risk teams to ensure alignment on strategy, regulatory obligations, and innovation in financial crime prevention
• Develop team leadership and people strategy, enhancing career development, engagement, and performance metrics
• Manage external vendors, budget oversight, and reporting at a senior executive level

• 10+ years of experience in Operations—preferably in KYC/AML, compliance, financial crime, or fintech/financial services
• 8+ years of leadership experience, including managing large-scale, multi-location teams
• Proven track record of building efficient, compliant, and scalable operations
• Deep knowledge of regulatory environments across the Americas
• Skilled in data analytics platforms (e.g., Looker, Superset) to drive operational performance
• Strategic thinker and problem-solver who thrives in fast-paced, ambiguous environments
• Exceptional communicator, collaborator, and people leader

Competitive relocation package is available