Head of KYC Operations Job at Orbis Consultants (Austin)

Head of KYC Operations

Head of KYC Operations – Austin – Full Time – Financial Services / Fintech. Are ...

Location

United States , Austin

Salary:

Not provided

Orbis Consultants

Expiration Date

Until further notice

Requirements

10+ years of experience in Operations—preferably in KYC/AML, compliance, financial crime, or fintech/financial services
8+ years of leadership experience, including managing large-scale, multi-location teams
Proven track record of building efficient, compliant, and scalable operations
Deep knowledge of regulatory environments across the Americas
Skilled in data analytics platforms (e.g., Looker, Superset) to drive operational performance
Strategic thinker and problem-solver who thrives in fast-paced, ambiguous environments
Exceptional communicator, collaborator, and people leader

Job Responsibility

Set the strategic direction for KYC operations in the Americas, balancing regulatory compliance with customer-centric growth
Lead and inspire a team of 150+ people across multiple countries, including in-house and outsourced operations
Oversee the quality, speed, cost, and compliance of all onboarding and KYC-related processes
Build a scalable, data-driven KYC function — improving false positives/negatives, SLA adherence, and case resolution quality
Collaborate closely with Product, Compliance, and Risk teams to ensure alignment on strategy, regulatory obligations, and innovation in financial crime prevention
Develop team leadership and people strategy, enhancing career development, engagement, and performance metrics
Manage external vendors, budget oversight, and reporting at a senior executive level

What we offer

Competitive relocation package is available

Fulltime

Head of Customer Due Diligence, APAC

As part of our regional growth, we are looking for a strategic and experienced l...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

8+ years of experience in Operations (preferably Onboarding, KYC/CDD, Risk) or Compliance within financial services, fintech, banking, investment banking, or consulting
3+ years of second line people management experience (leading managers or team leads) and building high-performing teams across regions and functions
A strategic, operational, and hands-on leader who can translate regulatory and business requirements into actionable, scalable solutions
Exceptional at influencing and aligning stakeholders across regions, functions, and seniority levels through clear, confident communication
Growth-oriented, focused on optimizing processes, building scalable solutions, and driving individual and team development
Comfortable navigating ambiguity and evolving environments, balancing commercial and risk priorities
Deeply merchant-focused, keeping the merchant experience at the core of every decision, process, and solution
Willing to travel regionally and globally as required

Job Responsibility

Lead and coach a high-performing Onboarding and CDD team across Singapore and Bangalore, including Team Leads, empowering them to grow in CDD knowledge and leadership skills
Recruit and expand the function as needed to support regional growth, ensuring consistent coverage and capability across locations
Track and evaluate team performance against key metrics and global/regional OKRs, driving continuous improvement
Define and execute the regional CDD strategy, ensuring alignment with global policies while addressing APAC-specific regulatory and commercial needs
Serve as a senior escalation point for internal and external stakeholders, providing guidance on complex cases and critical decisions
Collaborate with Commercial teams to balance risk and business objectives, enabling pragmatic and compliant decision-making
Partner with Compliance, Operations, and Product teams to improve processes, identify automation opportunities, and implement scalable solutions
Represent the APAC CDD function in regional and global initiatives, translating customer feedback and operational insights into actionable improvements

Avp-client Maintenance

Step into the role of AVP-Client maintenance will play a critical role in the su...

Location

India , Gurgaon

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Specialist member of the team responsible for providing high value technical KYC support
Ensuring KYC due diligence has been completed in accordance with the Bank's guidelines with UK & Global financial regulation
Lead, manage and motivate a high performing KYC team with a focus on high standards, quality, customer service, controls, execution, and delivery
Support Head of KYC in building a best in class ‘Go To’ team for expertise and embed culture of ‘Right First Time’ across KYC
Build and maintain strong relationships with key stakeholders across KYC, Financial Crime, Compliance and Coverage
Work collaboratively with KYC management on the interpretation of AML policy into KYC Operational procedures
Support Head of KYC to embed a strong control framework and embed a culture of risk
Proven experience in KYC roles and thorough understanding of KYC
Experience of working with key stakeholders e.g. Financial Crime and Relationship Teams
Ability to contribute effectively when working with senior colleagues, across the breadth of business/strategic issues

Job Responsibility

Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices
Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs
Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality
Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement
Compliance with all regulatory requirements and internal policies related to customer experience
Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas
Management of attrition by working closely with HR in implementing retention initiatives for work force
To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness
Collaborate closely with other functions/ business divisions

What we offer

Wellness rooms
On-site cafeterias
Fitness centers
Tech-equipped workstations
Mental health support
Inclusive culture
Flexible working arrangements
Hybrid working
Modern workspaces
Collaborative areas

Fulltime

Global Head of CDD & KYC Operations

As Global Head of CDD & KYC, you will manage a global department of 130+ profess...

Location

United States , Chicago

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Extensive experience (6y+) in managing global teams within payments, banking or operations
Ideally had previous experience with CDD or Operational Risk teams
Proven track record of leveraging technology and operational design to scale global functions without linear headcount increases
Passionate and driven about building a high-performing and motivated team, and mentoring and encouraging team members to continuously develop and grow
Strong communication skills, excellent verbal and written English
Must be willing to travel internationally when required

Job Responsibility

Global Leadership: Lead and scale a 130+ person global CDD/KYC department across all regional reporting structures (EMEA, APAC, Americas) and offices
Strategic Vision: Define, champion, and execute the global CDD/KYC strategy, ensuring alignment with the company's aggressive, hyper-growth commercial objectives
Operational Oversight: Govern the efficiency and quality of all Customer Onboarding and Periodic Review operations for all critical segments: direct customers, indirect-customers, and franchisees
Technology & Automation: Partner closely with Product and Engineering teams to drive the automation and optimization of the CDD/KYC tech stack, enhancing operational speed and data integrity
Commercial Acumen: Champion a "Compliance-as-a-Business-Enabler" mindset, ensuring regulatory rigor while optimizing for a seamless and high-converting customer onboarding experience
Talent Strategy: Own the global talent acquisition, development, and organizational design roadmap for the function, ensuring strong leadership depth across all key operating hubs
Standardization & Consistency: Enforce global standardization and consistency of all CDD/KYC standards, controls, and operating procedures across all international offices

What we offer

Relocation for this position

Head of Client Experience & KYC Onboarding

The Head of Client Experience & KYC Onboarding is a senior global leadership rol...

Location

Ireland , Dublin

Salary:

130000.00 - 230000.00 EUR / Year

Citi

Expiration Date

Until further notice

Requirements

Extensive experience in KYC/AML operations, financial crime, risk management, or compliance
Leadership of large global operational teams and complex workflows
Success in strategy development, organisational transformation, and change delivery
Strong understanding of global financial crime regulatory frameworks
Experience with KYC technology, workflow tools, data management, and automation solutions
Excellent analytical, problem‑solving, communication, and decision‑making skills
Bachelor’s degree required
Master’s degree preferred

Job Responsibility

Set and execute the global Client Experience and New‑to‑Bank KYC strategy aligned to Citi’s AML/KYC framework
Serve as senior authority on KYC policy interpretation and operational application across jurisdictions
Lead governance routines including KPIs, KRIs, regulatory interactions, audit readiness, and performance reporting
Lead the end‑to‑end onboarding lifecycle, ensuring a seamless, intuitive, and compliant client experience
Oversee global capacity planning, workforce optimization, and service delivery across hubs and satellite teams
Monitor and drive productivity, quality, and timeliness against defined SLAs and regulatory commitments
Identify and implement process automation, digitization, and continuous improvement opportunities
Ensure global alignment with AML, sanctions, and financial crime regulatory expectations
Strengthen first‑line risk ownership and maintain a robust control environment
Partner with Compliance, Risk, Financial Crime, and Legal on policy updates and operational impacts

What we offer

Competitive base salary (annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Benefits that support you (and your family) to be well, live well and save well

Fulltime

Head of Compliance Operations

We are seeking an experienced and forward-thinking Head of Compliance Operations...

Location

United Kingdom , Wigan

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience leading operational teams within a dynamic and highly regulated environment, ideally within online gambling across sportsbook, casino, bingo, or lottery operations
Strong working knowledge of UKGC LCCP and AML/CTF regulations
Previous approval as a Personal Management Licence (PML) holder or equivalent key function highly desirable
AML qualifications such as ICA or ACAMS, or Safer Gambling certifications advantageous
Experience supporting regulatory audits or enforcement actions
Experience engaging with regulatory authorities
Experience producing detailed analysis and reporting to support compliance and business objectives
Skilled in working with external systems vendors
Skilled in applying policy directives practically
Skilled in interpreting complex regulatory requirements

Job Responsibility

Take overall responsibility for the operational delivery of Safer Gambling and AML requirements, including KYC and Source of Funds processes
Ensure all compliance operations are efficient, effective, and aligned to regulatory expectations
Continuously review and optimise processes to make the best use of available technology and automation
Using data and performance reporting, measure success against agreed KPIs and SLAs
Provide insight into risk and customer impact
Deliver assurance to the Senior Leadership Team regarding the effectiveness and integrity of the function
Work closely with the Regulatory Compliance team to ensure operational processes remain aligned with current and upcoming regulatory changes
Contribute strategic solutions that balance compliance obligations with customer experience considerations
Foster a strong culture of player protection and accountability across the business
Build and maintain relationships with leading Safer Gambling solution providers

What we offer

Competitive Basic Salary
Discretionary Bonus Scheme
Company Shares Option Plan
Contributory pension scheme
Life insurance (4 x basic salary)
Simply Health Cash Plan
Holiday entitlement (33 days inclusive of bank holidays)
Study Support and opportunity for progression and development
Confidential 24/7 365 employee assistance helpline
Agile and collaborative office environment with free parking, fruit, biscuits, and drinks

Fulltime

Head of Compliance & MLRO

Aspora is hiring a Head of Compliance & MLRO to set up and run the compliance fu...

Location

India , GIFT City, Ahmedabad

Salary:

Not provided

Aspora

Expiration Date

Until further notice

Requirements

8-10 years in compliance / financial crime / payments risk within banking, payments, remittance, EMI/PI, or regulated fintech
Demonstrated regulator-facing experience (IFSCA preferred
RBI/SEBI/FCA/DFSA/MAS acceptable with strong payments relevance)
Strong knowledge of AML/CFT, KYC, sanctions screening, transaction monitoring governance, and regulatory reporting
Proven experience building compliance frameworks and operating models from scratch in a regulated environment
Experience managing payments risk topics such as chargebacks/disputes, customer complaints, and fraud-risk governance (preferred)
Strong communication skills, able to produce board packs, regulator responses, and partner due diligence materials
High integrity, sound judgment, and a strong sense of ownership and accountability
Comfortable operating in a scale-up environment with hands-on delivery
Willing and able to be physically present in GIFT City

Job Responsibility

Act as the principal compliance officer and primary point of contact with the IFSC regulator and other relevant authorities
Lead regulatory liaison including inspections, queries, filings, and ongoing supervisory engagement
Advise the Board and senior management on regulatory developments, compliance risks, governance, and control effectiveness
Design, implement, and maintain policies, procedures, controls, and monitoring plans for the IFSC entity
Embed compliance into product, operations, and partnership design, particularly for new corridors and new products
Own AML/CFT, KYC, sanctions, transaction monitoring governance, and regulatory reporting obligations for the IFSC entity
Maintain risk-based frameworks, escalation pathways, suspicious activity handling, partner due diligence support, and audit-ready evidence packs
Own the governance framework for chargebacks and disputes: reason code analysis, root-cause reviews, operational controls, and escalation to partners/card networks where applicable
Work with Operations and Fraud teams to ensure fraud controls and escalation processes exist, are tested, and produce defensible evidence trails
Provide oversight of fraud case trends and operational improvements, ensuring fraud-risk learnings are translated into control updates and reporting (without running day-to-day fraud ops)

What we offer

Competitive salary aligned with seniority and experience
Equity participation aligned with long-term impact and leadership role
Professional development support in a fast-growing global fintech group

Fulltime

Banking Operations Senior Representative

The Senior Banking Operations Representative is responsible for conducting inves...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

0-18 months of relevant experience
Basic understanding of the KYC/CDD domain
Ability to understand moderately complex transactions
Ability to understand and interpret source documents
Detail-oriented
ability to organize and multi-task
Ability to make decisions
Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications

Job Responsibility

Perform unwrapping of the shareholder details or the entities involved in the company
Conduct investigations, collect data, compile documentation and evidence, maintain accurate and detailed notes
Ensure accurate and timely completion of reporting to clients
Ensures accurate and timely completion of transactions to meet or exceed client SLAs
Identify and resolve both regular and non-routine problems or escalate to Team Leader/Line Manager/Unit Head
Observe the highest degree of confidentiality in the handling of information received in the course of their responsibilities
Uses established tools and procedures to solve task-related problems: Fact finding
Information search and gathering
Verifying data
Compilation

Head of KYC Operations

Orbis Consultants

Location:
United States , Austin

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

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